ASU Family A to Z

The ASU Family website serves as a digital handbook for families, providing information about key university resources and services, family programming, involvement opportunities and the ASU Family Connection video library.  
family.asu.edu

The ASU Family newsletter provides a curated monthly message to families to highlight timely resources, student opportunities and family events. This email typically arrives the third Thursday of each month.

The ASU Family Event Roundup goes out the first week of each month to highlight that month’s events for parents and family members. 

To receive the newsletter and roundup, family members must be registered in the ASU Family hub.

The Family Hub offers a customizable communications platform exclusively for Sun Devil parents and family members. Users create an account in the Family Hub and select their interests to receive information that is the most helpful and interesting to them. Users can choose how often they wish to receive digest emails, which feature news customized to their selected interests. They can also log into the Hub at any time to explore new content. Contributors from across the university share information relating to Academics, Student Success, Lifelong Learning, Arts and Culture, Sun Devil Athletics, K-12 resources and other topics to create a dynamic environment of up-to-date content.
links.asu/edu/familyhub

Students should plan to regularly meet with their academic advisor who can assist them in making strategic, personalized decisions to complete their degree and assist with course mapping and enrollment. All undergraduate students who have declared a major have an academic advisor. Students can find contact information for their academic advisor in the Academic Support Team section of their My ASU page.
students.asu.edu/advising 

ASU maps out the current and future academic semesters in the online Academic Calendar. The calendar lists important deadlines and dates such as holidays, tuition payment deadlines, final exams, commencement day, academic deadlines and much more.
registrar.asu.edu/academic-calendar 

My ASU Parent Guest Access is an online tool that allows students to share FERPA-protected information with parents and guests. ASU recognizes that parents, guardians, spouses and others are important to students. We provide the opportunity for these important individuals to support, foster and be involved in students' academic careers. Students have the choice to share some or all of their FERPA-protected information with parents and guests. For more information on the Family Educational Rights and Privacy Act, visit ASU’s FERPA page.
registrar.asu.edu/parent-guest-access

Sun Devils preparing to graduate and family members who want to attend the ceremonies can find a wealth of information on the ASU Graduation website, including everything from the schedule of ceremonies to details about parking and a social media toolkit. Students should register ahead of time to attend their commencement and convocation ceremonies. Seniors also must apply for graduation in their final semester.  
graduation.asu.edu 

Free tutoring is available for all ASU undergraduate and graduate students through the Academic Support Network. Tutoring Centers are located at all four campuses and offer in-person and online support across many academic disciplines. Writing Centers are also available at each campus. The support network provides a variety of additional resources for students.
tutoring.asu.edu/ 

ASU offers career services to all current students and alumni. With tools to support career exploration, resume development, interview preparation and more, all students are encouraged to connect with the Career Services team to help pursue their career goals.
career.eoss.asu

ASU Family and Career Services have developed a set of year-by-year resources specifically designed for parents and family members to utilize in support of their student’s career journey
eoss.asu.edu/family/resources-services/careers

ASU Career Services has a “Search for Jobs and Internships” button on its home page that will send students to Handshake, the official job and internship platform for ASU. Hundreds of companies seeking new talent partner with ASU to share their openings on the platform. Students use their ASU login to access Handshake. 
asu.joinhandshake.com/login 

ASU Career Services offers a range of tools to support interview preparation including Sun Devil Career Prep, a platform providing mock interviews with common interview questions, real time feedback and suggestions, elevator pitch practice, and even salary negotiation
career.eoss.asu.edu/channels/interview-preparation/

ASU Career Services holds a variety of job and internship fairs each semester across all four metro-Phoenix campus locations and virtually. At these events Sun Devils of all majors have the opportunity to connect with recruiters from hundreds of diverse employers.
career.eoss.asu.edu/channels/career-internship-fairs/

ASU dining halls feature stations devoted to meeting student dietary needs and preferences. Sun Devils can have meals prepared without common food allergens, and kosher, halal, vegan and vegetarian options are all available. Dining staff will be happy to answer any questions about food ingredients and preparation, and the Campus Dining Dietitian is available for consultation to develop a plan for navigating dining halls. To contact the dietitian, email to [email protected]. 
sundevilhospitality.asu.edu/menus-and-nutrition/special-dietary-needs

Sun Devil Hospitality offers a variety of meal plans for students, whether they live on- or off-campus. Students can explore the options to determine the best meal plan to fit their dining needs. Meal plans are accepted at all campus dining halls, and students can choose to eat at any hall at any campus location.
sundevilhospitality.asu.edu/meal-plans/meal-plan-faq 

ASU Family volunteers support student success and a strong Sun Devil family community through assisting with family events, communications and various university programs. Both in-person and virtual opportunities are available for families around the globe.  
eoss.asu.edu/family/get-involved/volunteer

Desert Financial Credit Union is the official retail banking partner of Arizona State University. Desert Financial has branches on the Tempe campus (Memorial Union) and Downtown Phoenix campus (University Center), along with ATMs on the Polytechnic campus (Student Union) and West Valley Campus (University Center Building).  
www.desertfinancial.com/arizona-state-university 

ASU’s Financial Aid website provides information about the various types of aid available to students and how to apply and complete the FAFSA. Financial aid ranges from grants and scholarships to work study and more. Students can make an appointment with the financial aid office through their MyASU. 
tuition.asu.edu/financial-aid 

ASU students will pay tuition (the cost of taking your classes) and fees (a charge for the use of something, such as technology or the fitness center). Tuition and fees will differ between students based on a variety of factors, and ASU offers an online Tuition Calculator to help students estimate their costs.
tuition.asu.edu/cost/tuition-fees 

ASU recognizes and supports the member chapters of the fraternity and sorority community as an integral part of the ASU educational program and its commitment to student development. With more than 70 Greek letter organizations, Fraternities and Sororities have played an important role in Arizona State University. 
eoss.asu.edu/fsl 

ASU’s fraternities and sororities are organized into governing councils that oversee our activities and promote specific values. The councils are Interfraternity Council, Multicultural Greek Council, National Association of Latino Fraternal Organizations Council, National Pan-Hellenic Council and Panhellenic Association. 
eoss.asu.edu/fsl/governing-councils-and-groups/governing-councils 

The Greek Leadership Village is a student-led project that provides the ASU Fraternity and Sorority community with meeting spaces, council offices, retail space and housing facilities. The Village supports students’ leadership, growth and development throughout their time at ASU. 
eoss.asu.edu/fsl/housing/greek-leadership-village 

ASU observes 10 holidays each year during which the university offices are closed. Students living on campus can remain in their residence halls and have access to limited dining services during holiday closures. 
cfo.asu.edu/holiday-schedule

Students who live on campus who remain through the holiday will have the opportunity to join a festive, Thanksgiving meal in their dining hall. Information about the event is shared by Residence Life staff in early November. Students living on campus should check their ASU email in early November for event information. 

ASU Health Services is dedicated to the well-being and educational success of each individual student by providing high-quality health care that is accessible, affordable and compassionate. Health Services locations are available at all ASU metro-Phoenix locations with in-person and telehealth appointments Monday through Friday, 8 a.m. to 5 p.m. Services include Medication, Primary Care, Same Day Appointments, Sports Medicine, STI Testing, Travel Medicine, Vaccines, Women’s Health. Students can schedule an appointment, or message their provider through the My Health Portal.  Health Centers can also be reached at 480-965-3349 during office hours and after hours at 480-965-3349. For emergencies, always call 911.

All students, whether they have health insurance or not, are eligible to use ASU Health Services. However, students are strongly advised to maintain adequate insurance to cover unexpected medical expenses. 
eoss.asu.edu/health 

Parents of ASU students, and especially those of incoming first-year students, often have questions or concerns about the health care services available on campus. Many ASU students are at a point in their lives where they are learning how to access and receive health care on their own without the help of family members. During this learning process, students may communicate less fully with family about illnesses than in the past. 
eoss.asu.edu/health/parents

The ASU Student Health Insurance Plan (SHIP) administered by United Healthcare Student Resources (UHCSR) is a top-tiered medical insurance policy that provides nationwide coverage. eoss.asu.edu/health/billing-insurance/coverage-options 

Existing personal coverage for health insurance

Students with health insurance should carry their cards with them at all times. ASU Health Service can/will file claims to third-party insurance companies we are contracted with if the student presents the card at the time of visit. To ensure that a student's insurance is covered please contact the insurance company to see if ASU is a participating provide and provide ASU Health Service as the location providing medical service with the Tax ID 860196696.

Individuals who wish to explore options available through healthcare.gov should visit the site directly. ASU Health Services may not be able to contract with all health plans purchased on the exchange. 
eoss.asu.edu/health/billing-insurance/coverage-options 

Bridge Discount Plan

The Bridge Plan is a discount program which reduces the cost of health care at ASU Health Services clinics. The Bridge Plan is not a health insurance plan and does not provide any coverage for off-campus medical care. All currently enrolled on-campus students (not ASU Online) are eligible to enroll in the Bridge Plan. It is designed for students who wish to use ASU Health Services clinics and have high-deductible health plans with high out-of-pocket costs for medical care, have insurance plans that don’t list ASU Health Services as an in-network facility and/or do not have insurance and want to be seen at ASU Health Services at a discounted rate. 
eoss.asu.edu/health/billing-insurance/coverage-options 

Arizona law requires parental consent to provide medical treatment for individuals under 18, and a parent or guardian must complete the Under 18 Consent and Authorization Packet for medical services and the Consent for Treatment Under 18 form for Counseling Services. Generally, HIPAA allows health care providers to share a minor's health information with parents or guardians, as they are considered the personal representatives of the minor. 
eoss.asu.edu/health/forms 

While ASU Health Services does not provide dental care, they can assist students in finding appropriate dental providers. Students can schedule an appointment or message their provider through the My Health Portal. For immediate assistance, students can call ASU Health Services at 480-965-3349 during office hours. 
eoss.asu.edu/health/portal

ASU provides health services on its campuses, offering primary care, urgent care and other medical support. Locations are available on all four campuses: Tempe, Downtown Phoenix, Polytechnic, and West Valley. For urgent needs during business hours, students can visit the campus health center directly. After hours: 

• Emergency Situations (911)
  • For life-threatening emergencies, dial 911 immediately.
  • ASU Police Department works closely with local emergency services to ensure prompt response to emergencies on campus.
• Counseling and Crisis Support
  • ASU Counseling Services provides immediate crisis intervention for mental health emergencies.
  • Students can access 24/7 mental health crisis support  through any of the following pathways:
    • EMPACT ASU’s dedicated crisis line - 480-921-1006
    • Open Call and Open Chat: 1-877-258-7429
    • Create a TELUS Health Student Support profile
    • Download the TELUS Health Student Support app for android
    • Download the TELUS Health Student Support app for IOS

We take fundamental responsibility for the health and wellbeing of students. We offer specialized, timely and accessible Health, Counseling and Victim Survivor Services on each campus.   Parents can always call Health, Counseling and Victim Survivor Services to consult on the best path for their student. Health Services (480-965-3349), Counseling Services (480-965-6146), Victim Survivor Services (480-727-5167).

ASU Counseling Services offers free, confidential and timely mental health assessment and support for ASU students. There is help available on line and in person, with offices at all four Phoenix metropolitan campus locations. Counseling Services ensures that a student is able to speak directly with a trained, licensed counselor the same day they decide they need it. Initial consultation appointments typically last 30-45 minutes; longer if the student is experiencing distress. Students can walk in and request a same-day appointment, or can schedule ahead using ASU’s My Health Portal.
eoss.asu.edu/counseling 

When ASU faculty, staff members or parents notice a mental health concern for a student, they can contact   ASU Counseling Services about how to talk with the student and connect them to resources.. Call 480-965-6146 to request a consultation.
eoss.asu.edu/counseling/concerned

ASU Counseling Services prioritizes immediate access  24/7, through multiple pathways, ensuring a student in crisis always has support.. ASU’s Dedicated Crisis line, through Empact at 480-921-1006. ASU’s is available anytime of day or night, and can receive calls from anyone in the community concerned about a student.
eoss.asu.edu/counseling/services/crisis

My ASU Parent Guest Access is an online tool that allows students to share FERPA-protected information with parents and guests. ASU recognizes that parents, guardians, spouses and others are important to students. We provide the opportunity for these important individuals to support, foster and be involved in students' academic careers. Students have the choice to share some or all of their FERPA-protected information with parents and guests. For more information on the Family Educational Rights and Privacy Act, visit ASU’s FERPA page.
registrar.asu.edu/parent-guest-access

First-year students are expected to live on the campus of their major in residential communities with other students who are in their academic college. This unique experience provides students with the opportunity to get more involved, connect routinely with faculty and staff, and build connections with others who are in their classes or major. To apply for first-year housing, students must pay the enrollment deposit of $300 before visiting the Housing Portal to apply.
housing.asu.edu/first-year-housing 

Once a student is admitted, they need to pay their Enrollment Deposit and then complete the New Student Orientation Experience. Check out the New Student Orientation Page for more information on how students can get ready for their first semester and to attend ASU Welcome events.

For admitted students, they can check their Next Steps page for more information on how to activate their ASURITE User ID, submit immunization records, and confirm housing and dining.

The Math Placement Assessment is not a test — the assessment helps ASU place students in the correct math class.The assessment is up to 30 questions and generally takes 60–90 minutes to complete. After the placement assessment, an individualized prep and learning module is available for students to refresh their knowledge of math topics. If a student is unhappy with their first score, they have two more attempts to try again.
students.asu.edu/math 

Living on campus exposes students to a team of people available to support success. This includes staff from the colleges, career staff, counseling center staff, and University Housing staff.  University Housing professional staff members and community assistants live in the residential halls and provide support for residents, 24 hours a day and on weekends and holidays. Community assistants are students who help their peers navigate college life and live and work within the residential college. Along with the professional hall staff, CAs support student needs, provide leadership, coaching/role modeling, community engagement opportunities and more.

University Housing offices are open Monday to Friday, 8 a.m.-5 p.m. Please direct all inquiries regarding University Housing via phone at 480-965-3515 or email at [email protected]. 

First-year Sun Devils live with other students who are in their academic college. This unique experience provides students with the opportunity to become more embedded with student involvement, connect more routinely with faculty and staff, and build connections with others who are in their classes. Living on campus has a number of benefits. Students who live on campus have higher GPAs, higher rates of graduation, are more connected with college faculty/staff, and are more engaged in the vibrancy of ASU. See the Colleges and Communities section of the Housing website to see amenities, rates and floor plans for each building.  Barrett, the Honors College students are required to live in the honors community of their assigned campus.  
housing.asu.edu/first-year-housing

Continuing ASU students continue their pathway of success while living on campus all 4 years. Second-year students in Barrett, The Honors College, and second year students  with majors at the West Valley campus are expected to live on campus. Other continuing and graduate students also have the opportunity to live in campus housing. The Campus Housing section of the website provides information on amenities, rates and floor plans for upper-division buildings. 
housing.asu.edu/continuing-student-housing 

Information about each Residence Hall, room layouts,rates and hall amenities can be found by clicking the Hall name at the bottom of the First Year and Continuing Students housing pages. 
housing.asu.edu/first-year-housing
housing.asu.edu/continuing-student-housing

First Year Housing

First Year students are expected to live on campus in the residence(s) associated with their academic college. The Housing portal for the Fall semester opens in January with a May 15 priority deadline. Students must pay the $300 enrollment deposit to access the housing portal and it can take 1-3 business days for the system to update post-payment. In the portal, students will both apply for their room (room self-selection available until May 1) and their meal plan which is required for all students living on campus.  
housing.asu.edu/how-apply-university-housing

Upper Division Housing 

Students entering their second year and above can participate in the room selection process for continuing on-campus students. The application to apply for upper division housing will open in January and students must complete the application to join the selection process. After applying, students will be assigned a specific room selection timeslot which will give them access to the housing portal to choose from the available housing inventory.
housing.asu.edu/how-apply-university-housing 

Maintenance and facility support is available 24/7 for any emergency situation.  Students should report maintenance issues immediately by contacting their front desk.  For routine maintenance concerns, students can submit a maintenance request for any wear-and-tear issues or damages in their residence hall room or common area. Instructions for how to submit a work order/maintenance request is provided to students upon move in.  Students should contact their front desk, Community Assistant, or other housing staff member for assistance in completing requests.  Students who are in need of technology support can submit a request with the Technology Center.

The Arizona State University Police Department is committed to the safety of ASU students, faculty, and staff. The ASU PD's main headquarters are on the Tempe campus, with substations at the Downtown, Polytechnic and West Valley campuses. The police department operates 24 hours a day, 365 days a year. The police dispatch center answers all 911 calls and administrative phone lines for each campus.
cfo.asu.edu/police

The Office of the Dean of Students is dedicated to being a resource to students through support, advocacy, involvement and accountability. With a goal of nurturing student success for all Sun Devils, we strive to foster a welcoming, inclusive and safe environment for learning and achievement in and out of the classroom while setting the standard of excellence in the delivery services for students facing challenges to their success.
eoss.asu.edu/dos 

Emergency Call Boxes on campus are marked with a bright blue light and can be used to notify police of an emergency. Blue Lights are located in parking lots and in many high-traffic areas across all ASU campus locations. Instructions on how to use these emergency phones are listed on the boxes. 
eoss.asu.edu/dos/safety/PersonalSafety  

Connect with the ASU Police and campus safety services through the ASU LiveSafe app. Report emergencies, request Safety Escort Service, activate SafeWalk, receive ASU crime alerts, and more. The app is available for download in the App Store or Google Play and is available to all members of the ASU community, including parents and family members. 
cfo.asu.edu/livesafe-mobile-app

Have questions about personal safety on campus? Visit the Dean of Students personal safety suggestions page for a wide range of safety resources. Get important tips, links to campus safety resources such as ASU LiveSafe and Safety Escorts, residence hall security information, emergency numbers and much more. 
eoss.asu.edu/dos/safety/PersonalSafety

ASU boasts over 900 student organizations, ranging from academic and professional groups to special interest and cultural clubs. These organizations provide platforms for leadership, community service, and personal growth. Students can discover organizations and explore the calendar of student events at Sun Devil Central (student login required). Parents and family members can learn more at the link below. 
eoss.asu.edu/clubs 

ASU's Changemaker empowers students to create innovative solutions to local, national, and global challenges through service and leadership. Students can engage in various volunteer opportunities, participate in service projects, and apply for grants to fund community impact initiatives.
changemaker.asu.edu 

The Council of Coalitions at ASU aims to foster an inclusive and supportive community. Coalitions work collaboratively with student organizations to enhance Arizona State University’s commitment to a welcoming and supportive community that respects and honors all cultures, perspectives, and experiences. Coalitions include the Accessibility Coalition​, Alliance of Indigenous Peoples​, Asian/Asian Pacific American Students’ Coalition​, Black African Coalition​, Coalition of International Students​, El Concilio​, Rainbow Coalition and Women’s Coalition​.
eoss.asu.edu/scc/get-involved

Sun Devil Fitness offers a variety of intramural sports, including flag football, volleyball, basketball, soccer, softball, racquetball, table tennis, cricket, and dodgeball. These activities cater to different skill levels and are a great way to stay active and socialize. Leagues and tournaments occur throughout the school year.
finess.asu.edu/teams-and-clubs/intramural-sports

Sport Clubs: 

ASU's Sport Clubs are student-led and coached teams that compete against other universities locally and nationally. Members participate in regular practices, host tournaments, and engage in team bonding events. Participation is open to all students enrolled at least half-time, with some clubs having additional requirements.
fitness.asu.edu/teams-and-clubs/sport-clubs

ASU is a gold-level Bicycle Friendly University, as designated by the League of American Bicyclists and offers a variety of transportation options to support sustainable and convenient travel for its students, faculty and staff. 
cfo.asu.edu/bike

ASU provides thousands of bike and scooter racks across its four main campuses, with card-access bicycle parking facilities available at the Downtown Phoenix and Tempe locations. Bike valet parking is offered at three locations on the Tempe campus. 
cfo.asu.edu/bike-parking 

Students are strongly encouraged to register their bicycles and access discounts on locks, and receive free rides if their bike breaks down, through ASU's Parking and Transportation Services. 
cfo.asu.edu/bike-registration