Open Call and Open Chat

What is Open Call and Chat?

Counseling Services is expanding to ensure all students have access to a counselor any time of day, from anywhere in the world.

ASU Counseling Services Open Call and Open Chat offers simple access to connect with a mental health clinician about anything. All services at ASU Counseling Services are confidential and free of charge for ASU students attending any of the four metropolitan Phoenix campuses, including Open Call and Open Chat.

What languages are available on Open Call and Open Chat?

Call and chat services are available in English, Arabic, Chinese, French, Korean and Spanish.

The app is ADA compliant, and TTY accessible.

How do I get started? 

Counseling Services has partnered with  MySSP@ASU to offer this confidential service.  Students can access services through any of the following pathways:

When you first log on, look for Arizona State University under “search for your school.” You’ll be asked to fill in your name, preferred language and basic informed consent for this service.  Once complete, your home screen will offer Open Call and Chat, scheduling functions for a telehealth appointment, mental health articles and mental health screening tools.

Counseling Services and MySSP are connected in an intentional, ongoing way to ensure ASU students have streamlined and coordinated services.

Open Call and Chat FAQ’s

IS IT CONFIDENTIAL?

IS IT CONFIDENTIAL?

Yes, all MySSP@ASU services are confidential, under the umbrella of ASU Counseling Services.  Except in instances where there is concern regarding immediate safety, you must provide consent for anything you say to be shared beyond ASU Counseling Services and MySSP@ASU.

DO I HAVE TO BE IN CRISIS TO REACH OUT?

DO I HAVE TO BE IN CRISIS TO REACH OUT?

No. Whenever you decide it may help to consult with a mental health provider, we are here. Students helped us to name this open call and chat to encourage ease of use.

CAN I USE THIS IF I CURRENTLY AM RECEIVING THERAPY?

CAN I USE THIS IF I CURRENTLY AM RECEIVING THERAPY?

Yes, this service is available 24 hours per day, 7 days per week and may be of help in between sessions.

IS THERE A LIMIT TO THE NUMBER OF TIMES I CAN ACCESS OPEN CALL AND OPEN CHAT?

IS THERE A LIMIT TO THE NUMBER OF TIMES I CAN ACCESS OPEN CALL AND OPEN CHAT?

No. This service is unlimited in support to you. It is common for students to reach out multiple times looking for support on a variety of topics.

WHY DO I HAVE TO CREATE A USER PROFILE ON THE APP?

WHY DO I HAVE TO CREATE A USER PROFILE ON THE APP?

Creating a profile helps you in two main ways

  • You can access services via the app much quicker once a confidential file has been created for you.
  • The MySSP@ASU clinician will know how to get back in touch with you if your call or chat accidentally disconnects.

I AM A GRADUATE STUDENT. WILL THIS BE RELEVANT TO MY NEEDS?

I AM A GRADUATE STUDENT. WILL THIS BE RELEVANT TO MY NEEDS?

Yes.  Open Call and Open Chat care providers work to identify where you are in life, and what you are working through in this moment.  People at any stage of their academic path, and any stage of life, may find it is helpful to have a phone call or chat session with a counselor.

WHAT IF I'M AN ASU ONLINE STUDENT?

WHAT IF I'M AN ASU ONLINE STUDENT?

Free, live counseling is just a click away

Students receiving their education through ASU Online have access to 24/7 phone/chat and scheduled counseling sessions through 360 Life Services. This confidential resource supports students who have registered to receive all of their classes and education through ASU Online, and is a support to students wherever they are in the world.

WHAT IF I AM IN CRISIS?

WHAT IF I AM IN CRISIS?

Open Call and Chat has experienced mental health providers who can assist you in a mental health crisis.  There is no wrong place to start if you are having a mental health emergency.  In addition, you may:

  • Walk into any ASU Counseling Services location during business hours.
  • Call EMPACT’s 24 hour ASU Dedicated Crisis line at 480-921-1006.

All of these resources are here to help you.