Student Advocacy and Assistance

Student Advocacy and Assistance

Important information

ASU’s Community of Care plan provides guidance regarding the many preventative measures that the university has implemented to help slow the spread of COVID-19 and create a safe and welcoming environment in which all students can live and learn. Prevention is key to protecting yourself, your peers and those who are most vulnerable in our community. It is important to remember that we need everyone to take personal responsibility for their actions and behavior. We remind all members of the ASU community to continue to adhere to public health protocols and comply with our Community of Care guidelines to mitigate the spread of COVID-19:

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Monitor our own health using Health Check through the ASU App, wash hands regularly and stay home if we have any symptoms of illness.
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Face coverings are required in all ASU buildings and outdoor spaces (except when eating). Please maintain physical distancing of six feet or more with people outside of our homes.
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Adhere to the no-visitor policy in residence halls – including students who live in other residence halls. Students who violate this no visitor policy will be subject to suspension and evicted from university housing.
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Avoid large group activities and social gatherings on or off campus. Students who host or attend activities or gatherings that do not adhere to public health protocols will be subject to suspension.
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Ensure that we get tested regularly for COVID-19 because we know that there is always a risk for exposure.

General Information

Student Advocacy and Assistance guides students in resolving educational, personal and other campus impediments toward successful completion of their academic goals. Student Advocacy and Assistance links students with appropriate university and community resources, agencies, and individuals, collaborates with faculty and staff in the best interest of the students, and follows through to bring efficient closure to student concerns.

Office Hours

Monday through Friday, 8:00 a.m. to 5:00 p.m.

How Can We Help You?

At some time, students may experience a number of different issues that affect their ability to be academically successful such as a death in their immediate family, illness, accident, critical incidents such as sexual assault, harassment, domestic and relationship violence, and other emergency situations. Student Advocacy and Assistance works with students and their families to make appropriate referrals and contacts to help address their personal concerns and negotiate through the various administrative options available to them as a student of ASU. This office strives to provide guidance, explain relevant policies and procedures and discuss possible ramifications while respecting students' rights to privacy within the confines of the law and university policy. Even during difficult times, students should be empowered with the resources to make informed decisions and take a proactive role in the resolution process. Some of the possible means for resolving educational barriers and difficulties include:
Absence Letters
Course Incomplete
Course Withdrawal
Compassionate Withdrawal
Medical Withdrawal

Resolving Educational Barriers and Difficulties

Student Advocacy & Assistance works closely with many other campus departments and programs to ensure appropriate referrals and resources are made available to students. In addition to the following options, students should consider how decisions made to resolve educational barriers and difficulties may affect their ability to maintain satisfactory academic progress and eligibility for financial aid and scholarships . Students on academic probation or facing disqualification should consult with their academic advisor or college to discuss possible academic repercussions and how to best plan for subsequent semesters toward graduation. Reinstatement, readmission or both may be necessary steps for returning to resume studies at ASU.To determine which option below fits most appropriately, students should consider their personal circumstances, read through the descriptions of each option and consult the ASU academic calendar or the University Registrar's Office Semester Calendars for availability of each particular option.

Other Issues

Other issues commonly referred to Student Advocacy and Assistance include any campus issue that cannot otherwise be resolved, when all other avenues have been exhausted or instances in which an "advocate" is needed when dealing with issues or concerns.