Novel Coronavirus: FAQ

Novel Coronavirus: FAQ

The health of the Sun Devil community is a top priority. This situation has raised many questions; we have tried to answer many of them here. If you have an issue that is not addressed below, please call 1-855-278-5080 or use the live-chat option at


Is the university closed?

Students are attending classes digitally, and the majority of faculty and staff are telecommuting.

ASU buildings across all campuses are temporarily unavailable as of April 1. Faculty and staff may access their offices. However, they should first check with their supervisor to establish a time and for information about designated building entry points to ensure appropriate social (physical) distancing and proper health screenings.

If students need access to labs, studios, or performance spaces necessary to complete a project, faculty need to contact Facilities Management. Faculty and deans also will need to contact FM to arrange for proper health screenings and essential cleaning. Appropriate social (physical) distancing must be observed and enforced. Reach Facilities Management at 480-965-3633 or

ASU Sandra Day O’ Conner College of Law students must make an appointment for building access and may call: 480-965-6188.

For students who were previously using ASU computer labs or who do not have a computer or internet access at this time, the University Technology Office is able to help, based on a limited supply of devices. Laptops and hot spots can be reserved by applicable students through a checkout process at the ASU Library, and the equipment will be available for pickup or shipping at this time. Technical support for setup will be provided by UTO, and students will be able to turn to the ASU Experience Center help desk for additional support as needed. Start the checkout process.

If students need to check out books or other materials from the ASU Library, they can find details on how to do so on the ASU Library blog.

Following California Gov. Gavin Newsom’s shelter-in-place order for that state on March 19, all ASU offices in California have been closed until further notice. All ASU offices in Washington, D.C., are closed until further notice; for questions or issues with the Washington location, contact Roxanne Ladd at or 202-446-0381

See the May 15 update about a phased campus return.

Where can I get coronavirus updates about ASU?

For the most up-to-date information on Arizona State University policy and practices regarding the novel coronavirus (COVID-19), please visit

What about confirmed cases in the ASU community?

Members of the Arizona State University community have tested positive for COVID-19, and as COVID-19 continues to spread across the country and around the state, it is our expectation that the ASU community will be among those that continue to experience positive test results. Public health experts from the Centers for Disease Control and Prevention and the National Institutes of Health report that, nationally, the number of positive cases exceed the number of cases reported.

Our focus remains on following public health recommendations to avoid spread of the virus and to follow guidelines for those who feel symptoms of illness. Any member of the ASU community who shows symptoms of COVID-19 is required to self-isolate upon showing symptoms. Individuals showing symptoms of COVID-19 should not wait until they are tested or receive test results to begin self-isolating. Individuals who have been in close contact with someone who has tested positive for COVID-19 should also self-isolate.

Regardless of where the individual lives, the health care protocol is the same for anyone who has tested positive: self-isolation for a minimum of 14 days, regular (remote) health screenings, no-contact food delivery, and (remote) personal and emotional support.  Students should contact ASU Health Services at 480-965-3349 for more information and assistance.  Employees should contact their supervisor, who will work with Employee Wellness to provide information and assistance.

ASU will work with the county and the state on tracing and notifying anyone who may have been in close contact with a positive case.

Please be aware that, based on current public health guidance, only those who have been in close contact with a positive case are at increased risk of contracting COVID-19. Close contact is defined as being in close proximity for an extended period of time or being exposed to bodily secretions (such as being coughed on).  According to the CDC, being in the same building or walking past an ill individual does not carry a risk of transmission, and even being in the same waiting room as an ill individual carries only a low risk of transmission. 

However, given the information that COVID-19 is widespread in Arizona, everyone should continue to practice social (physical) distancing and hygiene practices to reduce their risk of contracting or spreading the virus.

ASU is working in close coordination with the Arizona Department of Health Services and the Maricopa County Department of Public Health and will continue deferring to public health agencies regarding disclosure of positive test results and related information. Public health officials will advise ASU if additional disclosure measures are necessary.

Disclosure of the number of positive cases within the ASU community does not help prevent the spread of COVID-19. Public health officials have advised that there is widespread community transmission of COVID-19 in Arizona and to adhere to preventative measures including social distancing, washing hands often, avoiding touching your face, coughing into your elbow and staying home when sick.

In addition, ASU Counseling Services (for students) and Employee Assistance (for employees) remain open and available, via telemedicine, to assist all members of the ASU community.

Who is the best source to get local, national and international coronavirus updates?

For broader information regarding the coronavirus, there are several good sources; we recommend reviewing updates and recommendations from the Centers for Disease Control and Prevention, the World Health Organization and, locally, the Arizona Department of Health Services,

What are the latest travel guidelines?

As of March 13, these guidelines are in place:

Traveling from Level 3 or high-risk areas

For all students and employees who have traveled since March 1st:

  • Employees and students who are coming back from Level 3 countries and areas* are required to self-isolate for 14 days. If you are an employee, you must communicate your circumstances to your immediate supervisor. If you are a student, please contact ASU Health Services at 480-965-3349 and a provider will provide additional guidance.
  • Employees and students who are coming back from high-risk areas are required to self-monitor. If you become symptomatic, you are required to self-isolate and should contact your health care provider. High-risk areas are defined as the following:
    • Travel by cruise ships;
    • Any air travel regardless if domestic or international;
    • Travel by any means to Washington state, New York City, California, Florida or London.

*Level 3 countries and areas include:  Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Ecuador, Estonia, France, Germany, Greece, Hungary, Iceland, India, Iran, Indonesia, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Norway, Pakistan, Panama, Philippines, Poland, Qatar, Portugal, Romania Russia, Saudi Arabia, Singapore, South Africa, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom (includes England, Scotland, Wales, Northern Ireland and Republic of Ireland), Monaco, San Marino, Vatican City.

Note:  For the latest updates, visit the CDC Travel Health Notices homepage.

ASU now prohibiting university- and grant-funded domestic travel

While the Centers for Disease Control and Prevention does not generally issue advisories or restrictions for travel within the U.S., cases of COVID-19 have been reported in many states and some areas are experiencing community spread of the disease. The CDC has noted that crowded travel settings, like airports, may increase your risk of exposure to COVID-19, if there are other travelers with COVID-19. With this in mind, the university is now prohibiting all university- and grant-funded travel within the U.S. and internationally.

Traveling from New York City | 14-day isolation

As of March 24, 2020,

Because New York City is experiencing a high volume of COVID-19 cases, effective March 24, the White House coronavirus task force recommended that anyone who recently has left the New York City metropolitan area self-isolate for 14 days to help slow the virus spread.

This 14-day self-isolation requirement applies to all ASU students and employees who recently traveled to or from the New York City area. If you are an employee and you recently visited the New York City area, please communicate your circumstances to your supervisor and make plans to self-isolate. If you are a student, please contact ASU Health Services at 480-965-3349, and a provider will give additional guidance.

Does ASU have education tools that the wider community can use — for anyone, whether K-12 or an adult?

ASU for You is a new website that gathers some of Arizona State University’s most valuable learning tools in one place to meet learners where they are, both in terms of physical location and educational needs. As COVID-19 precautions are taken to ensure the safety of our communities, we must find new methods to keep learning on track for everyone at every level. 

The new site includes many learning tools at no cost such as virtual field trips; library access; video lessons, labs and simulations in K-12 subject areas; badge and certificate programs in areas such as health and well-being, smart cities and environmental science; tutoring, online courses and training videos for teachers or parents teaching from home; and courses for college credit. 

ASU for You is part of the university’s ongoing commitment to take fundamental responsibility for the communities it serves and provide access to all learners anywhere in the world. While these resources are valuable at any time, they are particularly relevant today given the circumstances we all face with COVID-19.

ASU For You will be updated regularly with new resources and tools. The university encourages people to share these resources with colleagues, family and friends — anyone who can take advantage of these tools.

With ASU recently receiving funding from the Coronavirus Aid, Relief and Economic Security Act (CARES Act), how does it intend to distribute those resources?

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through Congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U. S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students. In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year.


Fall 2020

With so much uncertainty about the future, why is ASU announcing its plan to resume full-immersion on-campus classes this fall?

Right now, our intent is to host full-immersion on-campus classes this fall, and we’ve begun planning to do so. We know that COVID-19 will continue to be present in the future and that containment strategies, such as some form of physical distancing or modifications to food service, may need to be implemented in August or later. ASU will implement whatever safety measures and protocols are necessary to provide a safe environment for students and staff.

What modifications do you think might be needed to campus life?

It is too early to say exactly what will be necessary to implement in August. We know that COVID-19 will continue to be present in the future and that containment strategies, such as some form of physical distancing, modifications to food service or testing protocols may need to be implemented in August or later. We are working through all planning scenarios, and we will continue to follow the guidance of the Centers for Disease Control and Prevention and the Arizona Department of Health Services and will implement whatever safety measures and protocols are necessary to provide a safe environment for students and staff.

Are you planning to implement COVID-19 testing for all students and employees?

It is too early to say exactly what will be necessary to implement in August. We know that COVID-19 will continue to be present in the future and that containment strategies, such as some form of physical distancing, modifications to food service or testing protocols may need to be implemented in August or later. We are working through all planning scenarios, and we will continue to follow the guidance of the Centers for Disease Control and Prevention and the Arizona Department of Health Services and will implement whatever safety measures and protocols are necessary to provide a safe environment for students and staff.

Will university housing be open?

Yes, we are planning for university housing to be open.

Will there be any special parameters with respect to living in university housing?

If public health officials recommend any special parameters with respect to residential living, ASU will be prepared to implement those parameters and will communicate with students in advance.

Could the decision to provide full-immersion on-campus classes change before the start of the fall 2020 semester?

Just as we have been from the start, ASU will continue to monitor COVID-19 and will adjust our operations as needed. Right now, our intent is to resume in-person classes for the fall 2020 semester.

Some classes at ASU have hundreds of students in them. Will those classes also be in-person?

ASU can easily adjust our operations as needed, and we will implement whatever safety measures and protocols are necessary to keep students and employees safe. If public health officials advise against certain class sizes or advise on appropriate spacing of students in classrooms, ASU can and will adjust our operations as needed. Students will be able to access classes in any circumstance.

Will there be athletic events or other university events and gatherings on ASU campuses?

It is too early to say when sporting events will be allowed by public health officials and whether there will be sporting events or other large gatherings on ASU campuses this fall. We will continue to follow the guidance of public health officials and will update the campus community on the status of athletic and other university events and gatherings as more information is available.

Whom can I contact with specific questions about admissions and housing?

If you have specific questions about enrolling this fall, please contact your admission representative.

For questions about housing, please visit University Housing.

Where can I find updated information about ASU and the coronavirus?

Find the latest updates at

Will there be plans in place for students who may not able to get back to ASU when the fall semester begins because of international travel bans?

The university is planning for all scenarios and will have options available for students who may not be able to return to campus or attend classes in person due to circumstances related to COVID-19. For specific international questions, please reach out to the International Students and Scholars Center at 480-727-4776 or

What about students who are immunocompromised?

The university will have options for students who may not be able to return to campus or attend classes in person due to circumstances related to COVID-19. For specific questions, please contact the Dean of Students office.



What about building access?

As of April 1, all buildings on all campuses are now closed unless special arrangements are made. Faculty and staff will still have access to their offices. If students need to access particular buildings — such as for lab access or studio or performance spaces needed to complete a project — faculty will need to let Facilities Management know. Faculty and deans will need to work with Facilities Management to arrange for proper health screenings and cleaning that will need to be done. Appropriate social (physical) distancing must be observed and enforced. Reach Facilities Management at 480-965-3633 or

For students who were previously using ASU computer labs or who do not have a computer or internet access at this time, the University Technology Office is able to help, based on a limited supply of devices. Laptops and hot spots can be reserved by applicable students through a checkout process at the ASU Library, and the equipment will be available for pickup or shipping at this time. Technical support for setup will be provided by UTO, and students will be able to turn to the ASU Experience Center help desk for additional support as needed. Start the checkout process.

If students need to check out books or other materials from the ASU Library, they can find details on how to do so on the ASU Library blog.

Following California Gov. Gavin Newsom’s shelter-in-place order for that state on March 19, all ASU offices in California have been closed until further notice. All ASU offices in Washington, D.C., are closed until further notice; for questions or issues with the Washington location, contact Roxanne Ladd at or 202-446-0381.

Are people being screened entering ASU buildings?

Some buildings have screeners at the entrance, but because of staffing levels not every building will have someone stationed at the door. For those buildings, ASU is asking that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick or do you feel ill?
  2. Do you have a fever?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive forCOVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note:CDC defines close contact as: a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

Is parking still accessible on campus?

Parking for essential ASU employees required to be on campus:

The deadline for temporary permits for gated facilities and surface lot access is extended through July 31, 2020. 

The new parking permit year begins Aug. 1, 2020, when typical parking permit regulations resume.

Weekend access 

These ASU Tempe campus garages are open Saturdays and Sundays:

  • Apache | South campus. 
  • Stadium | North campus. 

All other gated facilities will remain closed 24/7 and require access or payment/validation.

Email Parking and Transit services at or call 480-965-0936 with questions. 

What if I need to visit the Parking and Transit offices?

Starting on March 30, you must make an appointment if you need to visit an ASU Parking and Transit customer service office on the Downtown, Polytechnic, Tempe and West campuses. Please call 480-965-6124, or email PTS to do so.

Are campus shuttles still running?

Starting May 18, both Maroon and Gold intercampus shuttle routes will operate on the class break/summer schedule, Mondays through Fridays only; pick-ups every 60 minutes.

  • 6 a.m. — Shuttle routes begin. 
  • 5 p.m. — Last shuttles leave both the Polytechnic and Tempe campuses.
  • 5:30 p.m. — Last shuttles leave the Downtown Phoenix campus. 

There is no shuttle service on May 25 and July 3. Both the Mercado and Tempe-West Express routes are temporarily unavailable. 

For the well-being of fellow riders, please do not board if you feel ill. All passengers should maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Visit and follow @asu2asuShuttles on Twitter for route updates.

Are bike valets still open?

As of March 23, the bike valets are temporarily unavailable until further notice.

What if I am uncomfortable taking public transportation and do not have a parking permit?

We appreciate concerns about taking public transportation, and the parking staff has created some short-term options to assist. Email and a member of the ASU Parking and Transit Services team will reach out to discuss these options further.

How will UPS and FedEx packages be delivered to buildings with restricted access?

UPS, FedEx and Amazon will attempt to deliver to the primary location and will consolidate undeliverable packages for delivery to Mail Services at the end of their route. Employees can contact Mail Services for assistance.  

What about on-campus and home deliveries?

Materials Management will continue to deliver mail and packages — including from Amazon, DHL, FedEx and UPS — to their destination addresses unless departments ask for deliveries to be held. If unable to access the delivery location, couriers will return mail and packages to ASU Materials Management at the end of their route. Departments can retrieve mail and packages by appointment at the following locations:

  • ASU Downtown and Tempe campuses: 1711 S. Rural Road, Tempe.
  • ASU Polytechnic campus: 7041 E. Unity Ave., Mesa.
  • ASU West campus: 4701 W. Thunderbird Road, Glendale.

Before picking up mail and packages, please email Mail Services to request pickup at least three hours before the desired pickup time. A Mail Services staff member will notify you when your mail and packages are available for pickup; bring your ASU ID card or driver’s license. Email Materials Management for assistance.

Home office supply deliveries

Employees also may order supplies for home delivery starting Monday, March 23, via the ASU Financial Management System. Home delivery orders require all standard fiscal approvals. Please follow these home delivery guidelines:

  • Capped at $250.
  • Limited to essential supplies only. 
  • Placed from existing Sunrise catalogs. 
  • Routed to departmental budget managers for approval. 

Controlled materials such as chemicals and gasses are not permitted. Home delivery orders cannot be charged to P-Cards and are not eligible for reimbursement. 

Before placing new orders, employees may visit their offices to gather supplies essential for them to work remotely. To ensure social distancing, employees should first check with their supervisors before heading to their offices. Employees also must bring their building keys or ASU ID card for ISAAC access. Call 480-965-3633 for building access assistance.

Once telecommuting ends, materials delivered to home addresses will be reported to departmental budget managers. All materials not consumed must be returned to ASU. 

Amazon currently prevents home delivery through FMS, and orders only may be shipped to campus addresses. Find more details at

Contact ASU Procurement with home-delivery questions via email or call 480-965-2160.

Find the latest updates on purchasing at the Business and Finance website.

How will physical paychecks be distributed to employees? Will they be sent by Mail Services, or will departments be responsible for distribution?

Payroll checks will be mailed centrally.

I lost my Sun Card/Pitchfork ID card. How do I get a replacement?

Please visit and fill out the appropriate form.

Is the U.S Passport Acceptance Office at ASU open?

The passport office is not currently taking applications, but the staff can assist with general questions and provide referrals to nearby facilities. Contact staff at 480-727-7373 or find more information at

Will there be on-campus security?

Arizona State University Police Department is operational 24/7/365 and will continue to provide public safety services to the ASU community. In the event of high calls for service, staffing levels and stresses placed on first responder systems, ASU PD may have delays in responding to non-emergency calls for service. For life-threatening emergencies, call 911. Non-emergencies, call ASU Police at 480-965-3456 or use the ASU LiveSafe app. For more information, visit

Does ASU offer training for on-site personnel on the latest safety guidance and how to correctly wear personal protective equipment?

Yes. The training is available on the Career EDGE site.


Health Services

Will ASU Health Services remain open?

Yes. Find locations and hours at

Will the university continue to supply masks and hand sanitizers?

Yes. The university is well stocked and will continue to provide hand sanitizer to anyone. ASU Health Services has masks available for individuals who have a cough or cold.

How will ASU Health Services support students who remain in residence halls?

Health Services will remain open and will provide medical care and consultation to any student on ASU campuses.

Will ASU Counseling Services continue to be available?

Yes. While classes are online through the end of the spring semester, ASU Counseling Services is offering mental health support services remotely. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community. Something as simple as talking to someone can help you feel better, improve your grades and manage stress. Learn more at

For students enrolled through ASU Online, counseling is available to you through 360 Life Services, a free, 24/7 counseling and crisis intervention service. Staff can be contacted at 833-223-9883 or visit

Should I be tested for COVID-19?

Call your health care professional or medical provider if you feel sick with fever, cough or have difficulty breathing, and have been in close contact with a person known to have COVID-19. Also contact your medical provider if you are experiencing at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Your health care provider will work with the local health department and the Arizona Department of Health Services to determine if you need to be tested for COVID-19.

There are now commercial laboratory tests available with a doctor’s orders; do not go directly to a commercial lab to get a COVID-19 test. The Arizona State Public Health Laboratory also has testing capability with a faster turnaround time, but there are limited number of tests and testing must be authorized by local and state public health officials.

Seek medical attention immediately if you have any of these COVID-19 emergency warning signs: trouble breathing, persistent pain or pressure in chest, new confusion or inability to arouse or bluish lips or face.

Additionally, the state’s COVID-19 information hotline is 1-844-542-8201.



Are all campus events canceled?

Orientations and tours are being conducted virtually. Where possible, other events are being transferred to an online environment. Check with your event’s organizer if you are uncertain.

Registered student organizations are encouraged to stay connected by utilizing SunDevilSync, Zoom and Slack. To determine best next steps regarding events, student groups should work with their adviser or reach out to Brandon Gross.

I purchased tickets for an individual event that has been canceled. What should I do?

University venues and hosts vary, depending on the event. Reimbursement and refund policies will be set by the organizations sponsoring and hosting those events. Please contact the entity from whom your ticket was purchased for information regarding postponements, cancellations and refunds.

What about commencement?

April 2 message from ASU President Michael M. Crow:

Due to the continued spread of the COVID-19 virus and the public health recommendations that come with it, we have reached the only responsible decision and course of action available: Arizona State University’s 2020 spring commencement will move to a virtual, online ceremony. The format may be different, but our enthusiasm for celebration has never been more inspired.

As we all have experienced over the last several weeks, technology-enabled engagement presents an extraordinary opportunity to come together. And as our undergraduate and graduate students know from what they have accomplished, adaptation and perseverance are part of what the university experience is all about.

Obviously, this means a departure from our traditions. But reimagining ASU’s commencement ceremonies does not mean canceling them. Sun Devil Nation is going to celebrate. We will continue in the spirit that drove us earlier in the semester when classes were moved to an online format. We will continue to advance. 

As we push forward to make this happen, I am mindful of the disappointment that you and your family will likely share in not being able to gather in-person at ASU. As a first-generation college graduate, who came from a family where college attainment was a life-changing achievement, I can appreciate the anticipation of reaching this defining milestone. For those who wish to do so, the opportunity to participate in person will be available for Spring 2020 graduates in both December 2020 and again in May 2021. I understand the desire to share this special occasion with classmates, family and friends

So, let’s do that. Now, and later if you choose to do so.

We will celebrate and we will honor what you have accomplished online this May. We will do so in a way that keeps you and your loved ones safe. We will overcome whatever obstacles might be presented. We will focus on what we can do.

I encourage you tap into the same resourcefulness that has guided your journey to earn a degree at ASU. You have demonstrated an ability to adapt and to persevere. That is what makes a Sun Devil.

Many of you have already RSVP’d for graduation ceremonies, and I encourage all of you to do so. You have earned this day of celebration — make it yours.

More details will be coming soon as we make plans for ASU’s 2020 spring commencement. Please look here for additional information: and

In closing, let me offer my congratulations. You made it. Graduation is on the horizon, and we will come together to honor what you have accomplished.

What about commencement regalia — if I still want to order it, or if I want to return it?

For the latest on purchasing a cap and gown, please see the commencement FAQ page at

For those who have already ordered regalia and wish to return the items, this is the message from Herff Jones: “Herff Jones will refund your purchase of unused regalia up until the original ceremony date. Graduating college is a huge milestone, and even if you do not get to walk across the stage, we encourage you to keep your graduation regalia as a memento of this special occasion. If you choose to keep some of your order, return the unused portion and we will issue you a refund of that amount. For additional information, please contact our customer service team at 1-800-837-4235.” Find more information here:

Are we allowed to visit campus to take graduation photographs?

The safety of our community is extremely important right now as COVID-19 continues to spread across the Phoenix metropolitan area and throughout Arizona. To help reduce the number of people becoming infected with COVID-19, ASU encourages everyone to follow current state guidance to stay home and practice physical distancing as much as possible. The university is working on virtual imagery of iconic settings and locations on campus to help graduates celebrate their achievements. By using this alternate visual imagery, students can create mementos to commemorate this special occasion.


Students — academic

How do I access my classes online?

Students can attend courses as regularly scheduled simply by launching their course Zoom links from My ASU under the My Classes tab. Visit for more information. Further Zoom instructions are available in a student guide.

With all classes moving online, what do I do if I don’t own a computer?

Please reach out to your dean of students. The staff there will help. Find names and contact information at

What if I need textbooks? Can I get digital versions?

Yes; if you are unable to access textbook materials required for your course, please review instructions for accessing no-cost digital textbooks at

 Additionally, free ground shipping has been extended on all orders from the bookstores. Learn more at

How will the university continue to accommodate students with disabilities?

Accommodations will continue to be administered, and the Disability Resource Center will continue operations to assist you in learning remotely. If you need additional support or information, contact your Disability Access Consultant (DAC) via their email, phone or Zoom conference.

If you haven’t previously used DRC services but need accommodations, you may register with the center using the New Student Application. DACs can complete your intake by email, phone or Zoom conference.

For more information on the DRC’s continuity plans, please see the DRC website or contact the center by phone at 480-965-1234 or by email at

What online resources does the ASU Library offer?

The ASU Library will continue to support students during online-only instruction. This will be done most significantly through the library’s vast number of digital services, including One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance, which has extended its hours: 8 a.m.-9 p.m. Mondays-Thursdays and 8 a.m. to 5 p.m. Fridays. Additionally, Ebook Central is currently offering unlimited access to ASU users.

Learn more about library resources that are accessible anywhere.

Starting Tuesday, March 31, the ASU Library is transitioning to remote services only. For more on where to pick up requested books and materials, visit the ASU Library blog.

Will attendance requirements be the same online?

As with all courses, the faculty will establish attendance requirements for each course, and the students are expected to communicate with the instructor regarding any absences. Faculty will communicate with students regarding any changes in their attendance practices.

What about final exams?

Classes have moved to a digital format, so all quizzes and exams will be online as well.

Will ASU change its grading policy to pass/fail for this semester?

ASU statement on pass/fail grading

As ASU continues to monitor COVID-19, the university has transitioned from in-person teaching and learning to remote options. The university’s primary goal is the continuation of classes and the commitment to high-quality delivery of learning, so that all students can progress toward their academic goals uninterrupted. 

The topic of grades has come up at ASU as well as other universities across the country. Learning at many other institutions may not have the technology ASU deploys nor the large number of faculty experienced in teaching online. ASU has the capacity to teach in multiple modalities and maintain a high-quality delivery of learning environments through modern technologies and technological platforms. As a result, this is not a cause to change the grading system. 

Grades are important to students, employers, graduate schools and professional programs in medicine, law and other disciplines. Grades indicate whether a student’s performance in a particular course is excellent (A), good (B), average (C), passing (D) or failing (E). To award everyone performing at A, B, C or D levels a grade of passing (P) is unfair to those who excel in their classes and could, ultimately, be a significant disservice to students with high aspirations for graduate school, law school, medical school or other endeavors where grades play an important role in competitive admissions. In addition, a grade of P does not meet a prerequisite requirement since anyone with a grade of D or higher will receive the passing grade but all courses that are prerequisites require a grade of C or higher to advance.

Faculty have a responsibility to provide consistent, fair and sufficient opportunities for students to demonstrate mastery of course content. This can be accomplished in an online environment. During this transition to remote learning, faculty may make adjustments to assignments and assessment activities, and they have an obligation to tell students how mastery will be assessed and evaluated. 

At any time, if a student is not able to participate in an assessed activity due to the transition to remote learning, the student should communicate the details of the situation to the instructor, and instructors should be flexible and make adjustments using good judgment. Instructors should notify their supervisors when students are unable to participate in an assessment activity due to technology constraints. The university has resources to assist students in many of these cases. 

University Provost Mark Searle has communicated with faculty about the need to be as accommodating as possible with students at this time, particularly with assignment deadlines and related matters. We understand the stresses of the COVID-19 situation, but changing the grading system is not an action we believe to be appropriate at this time. Students should connect directly with their instructor or the Dean of Students office to discuss any concerns they have.

Can a Y (satisfactory) grade be given for some students, but not all students in a class?

Y grades can be given for some students and not others, if the faculty member decides and student approves in writing.

Does a Y grade meet satisfactory progress for financial aid?

Satisfactory academic progress measures three things: GPA standard (maintaining a minimum GPA), pace rate (passing 67% of attempted ASU credit hours) and maximum credit hours (maximum attempted credit hour limits for the degree program).

Since the Y grade is not a letter grade, it can only count toward the pace rate and maximum credit hours. If students do not meet the GPA standard, they can submit an appeal for the continuation of financial aid.

How is a Y grade used to meet prerequisite requirements?

A Y grade is considered to be the equivalent of a C or above.

How does a Y grade impact DARS or a major map?

If a requirement is looking for a C or better, the Y will satisfy it in the degree audit. There are a few cases where units have set up requirements to reject a Y, but those are rare. And even in those cases, advisers can do exceptions to make it count.

How will in-person activities such as performances, recitals and studios be handled?

Please contact your professor for the details on your specific class.

What measures are in place to prevent cheating with online courses?

At ASU, online exams are proctored. Students take exams with their webcam on and a proctor monitoring them, and any looking at notes, talking to other people or other unauthorized actions are reported to the instructor. All violations of the Academic Integrity Policy are investigated. We expect all students to follow the ASU Student Honor Code.

ASU’s proctoring solutions (Respondus Montitor/LockDown Browser) are integrated into Canvas, ASU’s learning management system. For any courses that do not use Canvas, ASU has RPNow. ASU may deploy additional tools as well. Faculty may also redesign a test to another form of assessment that discourages cheating.

What happens if I decide I want to withdraw from classes and go home?

Students who want to withdraw from the university should contact their academic adviser immediately.

Will advising and course registration continue as planned?

Yes. Academic advising remains available through Zoom, telephone and email. Students can schedule an advising appointment online by going to My ASU and clicking on the link in the Academic Support Team box for contact information for their adviser. Registration will continue through the normal processes.

I’m an international student. How does this affect my visa status?

For current ASU students:

The conversion to remote learning and teaching does not affect visa status. Your immigration status will still be valid as long as you maintain full-time enrollment, as updated by the Department of Homeland Security.
Your decision to stay on campus or travel back home is a personal decision that you should make after speaking with your family. ASU will continue to provide you services if you decide to stay. If you plan to travel home, we advise you to discuss this with each of your professors as your studies may be interrupted while you travel. Alerting them about your plans may help you stay on track. While preparing to travel, please make sure that you have a valid travel signature on your I-20 before departing the U.S.  And if your visa has expired by the time you plan to return to campus, please make sure you renew your visa before returning to the U.S.
If you have questions regarding your upcoming OPT application, please email

For future ASU students:

We are aware of the significant visa delays happening around the world and are trying to get more information.

I’m a future student. Are campus visits and orientations still happening?

At this time, all New Student Orientation programs will be conducted online until further notice. Your virtual orientation program will occur on the same day of your scheduled in-person program. You will receive detailed information for your upcoming orientation via email in the coming days. The health and well-being of our students, faculty, staff and guests are our highest priority. We understand that this may be a time of uncertainty for you or your family. If you have any questions or would like more information, please contact our office at 480-965-2880 or

Additionally all upcoming on-campus ASU visit experiences and Sun Devil Days for prospective students are canceled and will be held virtually instead. You can attend a virtual Experience ASU visit through Zoom. These are live sessions with ASU enrollment team members who will be able to answer questions with academic team members. Every session will go over the admission and enrollment processes, with different additional sessions available throughout the week. Learn more and register for a session at these links: Register for any Monday—Friday at 12:30 p.m. |Register for Monday or Wednesday at 6 p.m. | Register for Saturday at 9 a.m. We know that this situation is changing on a daily basis — please let us know how we can help with your ASU enrollment needs. We have a dedicated team of professionals ready to help. Contact the Admissions team.

What will happen to my admission offer if my final transcript(s) will look different because of school closures?

Given the interruptions that COVID-19 has caused, ASU understands that the format and release date of final transcripts from high schools, colleges, community colleges and international schools may vary. ASU will continue to honor the admission of first-year students as long as they meet ASU’s minimum qualifications for admission and the student’s high school certifies that they have graduated.

How will ASU award Advanced Placement (AP) credits given the changes to the testing format announced by the College Board?

AASU recognizes the effort that students have already made in these challenging courses and will continue to award ASU credit consistent with previous years for 2020 AP exams completed.

Do the changes to classes also apply to the ASU location in Tucson?

Yes. The Tucson facility has been preparing for the transition to remote teaching; students should contact their individual professors for details about their classes. The facility will remain open for those who need to use computers.

What about summer school?

ASU's summer sessions A and C, which begin on May 18, will be offered through remote learning techniques including online and Zoom delivery. The university wants to ensure everyone has the opportunity to continue their studies, make up for a course you may have dropped, or get ahead so you might graduate sooner. We also want to ensure you can do this in a safe environment. Students are urged to register for courses so the university can be sure to accommodate all of their learning needs.

If you have any questions, please contact your academic adviser. If you do not see a course you need, please contact Vice Provost for Undergraduate Education Frederick Corey ( ), and if you are a graduate student, please contact your college’s graduate office for more information. 

A further announcement will be forthcoming when the university is able to more accurately assess whether summer B session will be able to operate in a face-to-face manner when it starts on July 1.  


Student housing

What is the status of university housing?

Please find the latest information regarding staying on campus or moving out at

I’m staying in a residence hall. Will there be food available?

Effective March 18, dining will be available at the following locations for pickup/to-go only: Barrett, Hassayampa and Tooker House (Tempe); Taylor Place (Downtown Phoenix); Citrus (Polytechnic); and Verde (West).

Find hours for dining, effective March 18, at these links for the Tempe campus, Downtown Phoenix campus, Polytechnic campus and West campus. Also bookmark Sun Devil Dining’s main Hours and Locations page for the latest updates.

What precautions has ASU taken with residential areas and university dining?

ASU has already increased the cleaning of student residential areas, particularly high-touch surfaces, and is reminding students about appropriate social distancing protocols. University dining has moved to take-out only, or a grab-and-go concept, to eliminate gathering at mealtimes, and no visitors will be allowed in residence halls.

If I want to move out of the residence hall, what procedures do I need to follow?

Please find the latest information on moving out at

Will there be refunds if I move out of the residence hall?

After careful consideration of all of the unique circumstances surrounding the COVID-19 pandemic, ASU will apply a $1,500 credit to the student account for all eligible students who have moved out of university housing by April 15. The credit will be applied to the student account on May 15th for those who are eligible and have finished the checkout process. For graduating students, the credit will be applied to the student account. Any monies remaining will be refunded for those who are graduating.

University housing will remain open for those students who need to stay, and all essential services will continue to be provided to them.

We appreciate the understanding, flexibility and adaptability our students and families are showing at this time as we work through continuously evolving circumstances related to COVID-19.

For more details, visit the University Housing FAQ at

Email Student Business Services if you have a finance-related question about your credit.

Will there be mail delivery on ASU campuses?

We have not been informed of any change in service by the U.S. Postal Service; private delivery companies operate at their own discretion.

If I am an out-of-state student, will I be able to go home?

You may decide that you wish to return home for either a brief or extended period of time. We understand and support your choice to be where you are most comfortable. For some students, returning home may not be an option due to personal circumstances or travel restrictions. Please keep Residential Life or the Dean of Students office informed about where you plan to reside and any needs that you may have. Regardless of your location, classes will continue in a digital, online environment, and your attendance is expected.  

If I have chosen to move out of the residence hall and go home, how should my family fill out the census for me? Is ASU counting me as part of the population there?

Students need to be counted wherever they live the majority of the year. So even if you have currently moved home, if you lived on campus for most of the year you will be counted by the university.


Student jobs, internships and study abroad

Has ASU canceled any study abroad programs due to COVID-19?

All study abroad programs have been canceled through the summer of 2020.

I need an internship to graduate. What if my employer changed or rescinded my offer?

At this time, the decision by Arizona State University to move classes to online delivery does not impact students currently on, or who will be participating in summer 2020, U.S.-based internships and co-ops. Students should continue their internships and follow guidance from their employers. Should your employer alter your work schedule, location, delivery method, or cancel your internship, please immediately notify your internship coordinator, academic advisor and/or instructor. Your academic unit may provide adaptive options for course activity during the cessation of the internship experience. If you are an international student, also contact the International Students and Scholars Center at

I have an on-campus/off-campus job. How will the university help with ASU remote working or a community-based job that has disappeared?

The university believes it is imperative to continue to support students and to help as much as possible those that might be needing work if they lost their community-based job. Here are the guidelines ASU will be following:

  1. All students employed on ASU payroll will be continued through Friday, May 8 (end of semester), if they are willing to work remotely. If units cannot find work for them, the university will continue pay for students from the original hiring unit and keep them employed in other units for appropriate work. 
  2. All student workers employed on grant funding will continue as long as there is work they can perform remotely. If there is no work that can be adapted to a remote environment, the university will make every effort to sustain the employment of these students by finding alternative assignments they can do remotely. 
  3. Moving forward for the remainder of the semester, it is the university’s goal is to keep the student employed in a similar number of hours to their original assignment.
  4. All student referrals and the work redeployment initiative will be coordinated through the Student Employment Office. Students can contact Student Employment through their My ASU Service Center to chat with us or submit a case. The Student Employment Office will be working directly with Educational Outreach and Student Services, and these two areas will be tasked with finding alternative units for work. The EOSS point of contact is Michele Grab.
  5. If a student is working off campus and needs work, the Student Employment Office and Educational Outreach and Student Services will seek to find them opportunities to work for ASU remotely. 


Faculty and staff: Teaching and working remotely

With Arizona’s Stay At Home order lifted, are we still working remotely?

As you may be aware, Gov. Doug Ducey announced earlier this week that Arizona’s Stay At Home order will expire Friday, May 15, and he introduced new guidance for reopening businesses and other organizations.

For now, if you have been working remotely, please continue to do so.

We are working through plans to phase our workforce back in and will have details to share on that soon. We do not expect that our return to working on campus will be immediate. Our current plans are considering a phased return of the workforce over the next several months. Again, if you have been working remotely, please continue to do so and continue to adhere to public health guidelines to prevent the spread of COVID-19.

How is the university approaching teleworking?

While the university remains open, teleworking is now the first choice and priority for as many ASU employees as possible. Employees should be on site only when performing tasks that are critical to the functioning of the university (as authorized by a vice president/dean) and when the tasks are unable to be accomplished remotely.

What resources are there for teleworking?

The ASU Telecommuting Resource Guide website has guidelines and information on equipment, payroll, phone lines, communication tools and more. Learn more at

How do I continue to teach my classes?

All ASU classes will continue remotely using technologies such as Zoom or Canvas. The website is a central resource of information and links to various support materials to make the transition as seamless as possible. Zoom is available for teaching every course at ASU. 

What kind of technical support is available to help me transition to teaching online?

Please refer to the information provided by the ASU Provost’s Office, available here:

How will this situation affect adjunct faculty?

Adjunct faculty, like all faculty, are expected to meet their university teaching commitments. Information about delivering your class online through Zoom is available here:

What do I need to adjust in my syllabus regarding the change to online, changes to attendance, performance or final-project requirements, etc.?

Faculty may need to make adjustments to certain assignments based on the change in learning modality. The decisions regarding what needs to be changed should be determined by the faculty members in consultation with their supervisor. The faculty must communicate the changes to the students and be transparent in how grades are determined. Find more information here:

What is the status of on-campus research?

As of June 1, ASU Knowledge Enterprise is beginning a measured approach to ramp up research activities that cannot be completed remotely. For guidance on the process of increasing on-campus research for principal investigators and research groups, visit

I have fieldwork scheduled for this summer. At what point should I start canceling things?

Not yet. As more information becomes available about conditions domestically and internationally, decisions about travel may change. Please stay in close communication with your supervisor for updates.

I'm supposed to present at a conference. Should I cancel all travel?

Please refer to updated guidelines on ASU travel restrictions, available here on the university’s coronavirus website.

Does someone at ASU Online have best practices for online office hours?

Please refer to the information provided by the ASU Provost’s Office, available here:

People from outside the university have been joining my Zoom meetings and disrupting the class sessions. What can I do?

To mitigate outside interruptions, the UTO Zoom team has enabled an option for an domain restriction that can be enabled in your Personal Meeting Room and Zoom Meetings. You can enable "Only authenticated users can join" to force users to log into ASU Zoom. 

Learn more about how to secure your meeting room — including step-by-step directions — here: In addition, because this is a global problem, Zoom has released an official support article, “How to keep the party crashers from crashing your Zoom event.”

I just need to schedule a Zoom meeting. How do I do that?

  1. Go to
  2. Click on “log in” and sign in with your ASURITE. (If you get a pop-up box after that, click accept.)
  3. You should now be on a Zoom page with your name, department and other info. On the upper right, click on “Schedule a meeting.”
  4. Fill in the fields as needed. Pro tip: Clicking “both” under audio adds call-in information for those whose computer audio isn’t working. Hit “Save” at the bottom.
  5. On the next screen, click on “Copy meeting invitation” (on the right, midway down the page) and then copy that info over into an Outlook meeting invite. (There are other ways to do this, but this is often the simplest way.)
  6. At your meeting time, just click on the Zoom link in your own Outlook meeting invitation.

Find more Zoom instructions and training on the UTO site at


Human Resources

If I or a household member have COVID-19, or if I suspect that I or a household member have the virus or have been asked to self-isolate, should I use sick leave?

If you have, or suspect you have, the COVID-19 virus, or if you have been asked to quarantine or self-isolate, or if you are required to stay home to care for a family member who has or may have COVID-19, please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. This process guide outlines reporting requirements for employees unable to work due to a COVID-19 qualifying condition. Any reporting under these FFCRA guidelines will not impact your sick leave or vacation leave balances. Your regular pay will continue as normal until you have been medically cleared to return to work or your family member no longer needs your care.

What if I have a sick family member or child care disruptions?

We recognize that conditions in the broader community — school closures, child care disruptions, ill family members — are likely to impact regular work schedules for some individuals. Employees should work directly with their supervisors on flexible work plans to try to minimize disruptions to university operations. Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time when you are unable to work due to a sick family member or child care disruptions. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. Pay will continue as normal, even if an alternate work arrangement cannot be found and the employee is unable to work.

Are our sick and leave practices in compliance with the Families First Coronavirus Response Act?

Yes — our current pandemic pay and leave practices meet or exceed the requirements of the FFCRA (

I am a supervisor. What should I do if one of my employees is diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Please contact Liz Badalamenti, RN from Employee Wellness, at as soon as possible.  She will work with you to gather information about the employee, including information about when they were last on campus and with whom they may have been in close contact. She will also coordinate the process of tracing and notifying any close contacts who need to be aware of their illness.

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time if the employee is unable to work. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. If employees can work remotely while recovering, they may do so.

Badalamenti also will work with Facilities Management to coordinate the appropriate level of cleaning in the workplace.

Do not share information about the employee’s health with others or keep records regarding the illness in personnel files. That information is confidential by law, and any written records must be stored separately from personnel files.  Employee Wellness will coordinate the process of tracing those who may have been in close contact with the individual and providing them with notice, in cooperation with county health.  By law, this notice must be accomplished without identifying the ill individual.

How should I record time in PeopleSoft for an employee who is not working due to COVID-19?

As of April 20, 2020, ASU began recording hours when an employee is unable to work due to a COVID-19 qualifying condition. Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for additional details.

What should I do if one of my employees has been in close contact with someone who has been diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Individuals who have been in close contact with those who have COVID-19 are at increased risk of developing COVID-19 and should remain in self-isolation and self-monitor for symptoms for at least 14 days from the date on which they had close contact with the ill individual. They should also follow up with their private health care provider, who can make a recommendation as to whether a test may be appropriate.

If they can work remotely, they should continue to do so. If they need time to care for themselves or a family member who has COVID-19, they should report time not worked using ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. See ASU FAQs or contact the Employee Service Center at 1-855-278-5081 or for more information.

What should I do if one of my employees is ill with something other than COVID-19, or if they are ill and are not yet sure what they have?

Employees who are ill should not be in the workplace, even if they are ill with something other than COVID-19. They should work remotely or take sick time until they recover. Contact OHR Partners for more information and guidance.

Below are resources you may find helpful:

Will employee assistance services be available for those who are concerned?

The Employee Assistance Office is available to consult with you or your employees during this period. Refer to the Employee Assistance Office webpage for more information.

I work on-site. What guidelines should I follow?

Please access the COVID-19 safety training for on-site personnel through ASU Career EDGE.

Whom do I contact for HR-related questions?

Please contact the Employee Service Center at 1-855-278-5081 or

Still have questions after reading this FAQ? We're here to help!
Reach the ASU Experience Center (help desk) at 1-855-278-5080. There is also a live-chat option at

Additional health information

Keep up with the latest on the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Department of Public Health websites.