Novel Coronavirus: FAQ

The health of the Sun Devil community is a top priority. This situation has raised many questions; we have tried to answer many of them here. If you have an issue that is not addressed below, please call 1-833-525-0610 or use the live-chat option at uto.asu.edu/experiencecenter.

Latest updates

Nov. 24: Is there a COVID-19 testing requirement for the spring 2021 semester? (New question and answer)
Nov. 18: Are campus shuttles still running? (Updated answer)
Oct. 30: With ASU recently receiving funding from the Coronavirus Aid, Relief and Economic Security Act (CARES Act), how does it intend to distribute those resources? (Updated answer)

 

General

Has campus reopened?

ASU resumed on-campus, in-person classes on Aug. 20, 2020.

At the start of the fall semester, building access returned to an open state during business hours, with the exception of ASU offices in California, which are open for limited operations only.

Where can I get coronavirus updates about ASU?

For the most up-to-date information on Arizona State University policy and practices regarding the novel coronavirus (COVID-19), please visit coronavirus.asu.edu.

Where can I find information about COVID-19 cases at ASU?

ASU continues to cooperate with public health agencies, who are assembling comprehensive information regarding positive test results and related information and providing tracking information to the public. Following is a link to the ADHS website that contains its tracking information, including positive cases by the ZIP codes where ASU campuses are located: https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/covid-19/dashboards/index.php.

With four ASU campuses across the Valley and with students and employees living throughout the Phoenix metro area, we encourage people to continue monitoring the ZIP code case counts in the areas where they live and work. ASU will provide regular updates about the number of cases among its distributed population of students and employees on its COVID-19 management framework strategy site.

Individuals within our campus community also have a responsibility to follow all public health guidelines at work, in class and at home to minimize risk for themselves and to help prevent the spread of the virus. 

Any member of the ASU community who shows symptoms of COVID-19 is required to self-isolate upon showing symptoms. Individuals showing symptoms of COVID-19 should not wait until they are tested or receive test results to begin self-isolating. Individuals who have been in close contact with someone who has tested positive for COVID-19 should also self-isolate.

Regardless of where the individual lives, the health care protocol is the same for anyone who has tested positive: self-isolation for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved), regular (remote) health screenings, no-contact food delivery, and (remote) personal and emotional support. Students should contact ASU Health Services at 480-965-3349 for more information and assistance. Employees should contact their supervisor, who will work with the Employee Wellness Exposure Management team to provide information and assistance.

More information about how ASU has prepared the campus to operate during the pandemic can be found at https://www.asu.edu/about/fall-2020 and https://cfo.asu.edu/Covid-19-guide.

Who is the best source to get local, national and international coronavirus updates?

For broader information regarding the coronavirus, there are several good sources; we recommend reviewing updates and recommendations from the Centers for Disease Control and Prevention, the World Health Organization and, locally, the Arizona Department of Health Services,  https://azdhs.gov/index.php.

What are the latest travel guidelines?

University-sponsored international travel is allowed on case-by-case basis under exceptional circumstances only and requires approval from the appropriate dean or vice president and the university provost or executive vice president. University-sponsored domestic travel is also allowed on a case-by-case basis and requires approval from the appropriate dean or vice president, as well as the provost or executive vice president.

As applicable, travelers must follow the ASU travel policyASU Travel guidance and COVID-19 guidelines for ASU researchers. Visit the CDC's Travel Health Notices homepage for the latest travel guidelines.

Does ASU have education tools that the wider community can use — for anyone, whether K-12 or an adult?

ASU for You is a new website that gathers some of Arizona State University’s most valuable learning tools in one place to meet learners where they are, both in terms of physical location and educational needs. As COVID-19 precautions are taken to ensure the safety of our communities, we must find new methods to keep learning on track for everyone at every level. 

The new site includes many learning tools at no cost such as virtual field trips; library access; video lessons, labs and simulations in K-12 subject areas; badge and certificate programs in areas such as health and well-being, smart cities and environmental science; tutoring, online courses and training videos for teachers or parents teaching from home; and courses for college credit. 

ASU for You is part of the university’s ongoing commitment to take fundamental responsibility for the communities it serves and provide access to all learners anywhere in the world. While these resources are valuable at any time, they are particularly relevant today given the circumstances we all face with COVID-19.

ASU For You will be updated regularly with new resources and tools. The university encourages people to share these resources with colleagues, family and friends — anyone who can take advantage of these tools.

With ASU recently receiving funding from the Coronavirus Aid, Relief and Economic Security Act (CARES Act), how does it intend to distribute those resources?

Oct. 30, 2020, update:

The Sept. 30, 2020, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Oct. 9, 2020, update:

As the fall 2020 semester continues, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students.

At this time, approximately 12,400 students enrolled in fall 2020 have received funds and commitments, totaling $22.1 million, for academic year 2020-2021.

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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Aug. 20, 2020, update:

As the fall 2020 semester starts, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students. 

At this time, more than 12,000 students enrolled in fall 2020 have received funds and commitments, totaling $22 million, for academic year 2020-2021. 

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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July 10, 2020, update:

The CARES Act

At Arizona State University, student success is our first and highest priority. We understand that the stress and uncertainty of this global public health emergency complicates the already challenging endeavor of pursuing a college education. We are committed to helping our students continue their successful educational journey toward graduation.

The COVID-19 pandemic poses stresses on many levels, but the value of a college degree remains one of the best ways to ensure a lifetime of achievement, satisfaction and financial security. At ASU, we believe it is our duty and our responsibility to continue to provide high-quality education to every qualified student who is willing to work for it. To that point, during the spring 2020 semester ASU distributed approximately $566 million in total financial aid, helping 63,000 students.

For weeks we have been carefully planning how best to allocate resources from the CARES Act, funds provided by Congress to support universities and help campus-based students manage through the added stresses of the global health crisis as they continue their education.

ASU received $63.5 million in CARES Act funds, and the university has one year to disburse the money to help students. At least$31.7 million of the funds must be used for direct student support; the balance will help offset the significant costs incurred to modify and continue services to students impacted by the pandemic. Following are the details of our plans to disburse the $31.7 million in direct student support.

From now through spring 2021, we will utilize the $31.7 million in the following ways to help immersion (on-campus) students who meet eligibility requirements based on financial need remain on the path toward graduation:

  • $14.4 million will be used to help continuing students who do not currently receive institutional aid from ASU. We expect that these funds will help about 4,000 undergraduate students and about 500 graduate students.
  • $8.9 million will help maintain our commitment levels to about 4,500 students from low-income families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program, which help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease because of the financial ramifications of COVID-19.
  • $2.5 million will be used to help about 1,000 new students with demonstrated financial need whose ability to enroll might otherwise be disrupted by the pandemic.
  • $2.4 million in need-based aid will help about 2,000 students who took classes this summer to get ahead, or catch up, in their studies.
  • $3.5 million will be used for aid for students and families whose financial circumstances have changed, meaning they now may be eligible for aid, or may now be eligible for additional aid. About $1 million of this money will be set aside for students who come forward with basic unmet needs. We expect that these initiatives will serve about 2,000 additional students.

In most cases, no application will be necessary. These will be automatic awards, with funds awarded directly to students and their student accounts. Overall, we estimate that this plan will help around 14,000 students including those eligible for Pell Grants and other need-based aid. The awards likely will range from about $500 to about $6,000.

While the CARES Act provides welcome resources, there are many additional ways ASU may be able to assist students. Changes in economic circumstances might mean a student is now eligible for federal financial aid, or now might be eligible for additional federal financial aid, and we are having these conversations with students every day. If personal circumstances have created a different economic environment, we encourage students to visit the special site set up by ASU’s Financial Aid and Scholarship Services for additional guidance.

We also know that students may be dealing with other experiences and expenses as they navigate the way through this global crisis. It might be the need for a laptop or a Wi-Fi hot spot to help with studies. If so, students can check out a laptop or hot spot at the ASU Library. It might be basic unmet needs like food and nutrition. If so, students can also direct those requests to our financial aid office.

The university addressed every issue brought forward for the spring semester with university resources. We know that students have been tested this year in ways that no one could have expected, and we realize that financial stress is a big part of the pressure. We understand the difficulties that students experience, and our commitment to helping students get the assistance they need is a central part of our mission.

(Aug. 10 update) The other portion of the CARES Act funds will benefit virtually all immersion students. The university has incurred significant expenses to keep the university operational and to continue to serve students during the pandemic, which is our No. 1 priority. We will be using those funds to support continuity of operations in areas such as:

  • Funding COVID-19 testing, research and contact tracing.
  • Enhancements and upgrades to technology and equipment in classrooms to support the ASU Sync learning environment.
  • PPE for students and employees.
  • Staffing and supplies needed for increased campus cleanings.

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July 6, 2020, update:

The university is now finalizing its CARES Act plan. Once its plan is finalized, the intent is to distribute the CARES Act funds in August, with some distributions continuing in spring 2021.

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June 4, 2020, update:

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. 

ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students.

In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year. 

Separate from the CARES Act, ASU has distributed nearly $1 million in emergency grants to students from more than 20 different areas of the university who needed immediate help.

About 1,400 students received the emergency grants, which ranged from $100 to $2,400; the average award amount was about $700.

The emergency grants were provided to students to cover expenses related to their education, including housing/rent, meals, flights home and medical expenses. In most cases, students filled out a form or provided information regarding their individual circumstances so their cases could be reviewed.

Numerous ASU departments worked to facilitate the emergency grants. Students may have worked directly with their colleges, through the Dean of Students or through Financial Aid and Scholarship Services.

The university also has helped students in many other ways during the pandemic including:

  • Loaning more than 2,000 laptops and hundreds of Wi-Fi hot spots to continue instruction uninterrupted.
  • Providing essential services during the pandemic including telehealth for medical and counseling needs.
  • Continuing employment through the spring semester for student workers.
  • Expanding opportunities for internships throughout the summer. 

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MAY 22, 2020, update

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through Congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U. S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students. In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year.

 

Fall 2020

What guidelines do people need to follow on campus?

Campus life looks different in many ways, and we all need to make adjustments. With the cooperation and care of every member of the Sun Devil community, we’re confident we can all have a successful fall semester.

Everyone, including faculty, staff, students and visitors, is required to wear face coverings in classrooms, labs, offices and all ASU outdoor spaces (except while eating). Students and employees are required to do a daily health check through the ASU mobile app or healthcheck.asu.edu, which involves monitoring their temperature and answering questions about any symptoms. 

The university will require ongoing testing of a percentage of its students, employees and affiliates coming to campus. ASU will collect a statistically significant sample of the community, as determined by epidemiologists, and create a current picture of what is happening with the virus within the ASU community.

The university takes physical distancing seriously. Students engaged — whether hosting or attending — in social gatherings on or off campus that do not adhere to public health protocols will be subject to suspension.

ASU has instituted a no-visitor policy in residence halls — this includes students who live in other residence halls. Students who violate the no-visitor policy will be subject to suspension and evicted from university housing.

All on-campus ASU students and employees are required to participate in a “Community of Care” training program designed to inform, educate and encourage healthy living and learning on campus and as a member of the ASU community. All on-campus students and employees received a “Community of Care” kit containing face coverings, a thermometer, hand sanitizer and other items for use in maintaining their health and wellness on campus. The university will have these items available for restocking.

Sneeze guards and Plexiglas barrier installations are used in high-frequency visitor areas and touchless technology is used where appropriate. All ASU buildings – including residence halls and classrooms — will be cleaned based on guidance and protocols established by the CDC.

How is ASU distributing Community of Care and supplies kits?

Community of Care kits: 

Students living on campus received their Community of Care kits at move-in.

Students living off-campus may pick up their kits at Sun Devil Campus Stores on each of ASU’s metropolitan Phoenix campuses; they must present their ASU ID card to claim a kit. 

Immersion students who are studying remotely this semester and unable to visit campus can order a kit here: https://www.usummerstorage.com/product-page/community-of-care-v2. Students will need to enter their ASU ID number. The kit is free, but there is a shipping charge.

ASU Mail Services has delivered Community of Care kits to departments for distribution to employees upon resuming work on campus. You may order additional kits for new employees in Workday after mass distribution.

Community of Care kits contain cloth face coverings, hand sanitizer, disinfectant wipes and a thermometer. 

 

Supplies kits:

Classroom supplies kits were distributed for all fall 2020 classes. There is one kit per 30 seats. Classroom supplies kits contain disinfectant spray, disposable face coverings, hand sanitizer and paper towels. 

ASU Mail Services has distributed supplies kits to departments. There is one kit per 25 employees. Department supplies kits contain cleaning gloves, disinfecting wipes, disinfectant cleaner, hand sanitizer, paper towels, disposable face coverings and clear face coverings for ADA accommodations. Departments do not have to order the kits. Contact Mail Services if kits are not delivered. 

 

Find more information on the COVID-19 Kits PDF.

What about face coverings?

Everyone will be required to wear a face cover while in ASU buildings and community spaces. Please see the “Face coverings” section below for more specifics.

Note: President Michael Crow clarified on Aug. 26 that face coverings are required at all times in all ASU outdoor spaces (except when eating).

What about visitors to campus?

Campus visitor requirements

The university continues to operate and conduct business with the community during the COVID-19 pandemic. ASU monitors and follows COVID-19 health and safety directives from both local and federal authorities.

If someone has business with the university, we encourage meetings to occur virtually via Zoom or by another electronic means to reduce the number of people in our facilities.

ASU expects anyone who must visit an ASU campus or facility in-person to prioritize safety and adhere to the same health guidelines as our students, faculty and staff to reduce COVID-19 spread.

Everyone is required to wear a face cover while in ASU buildings and in all ASU outdoor spaces (except when eating). Do not visit an ASU campus or facility if you are sick.

Please visit the university's contractors and suppliers webpage for additional health and safety requirements.

How often are common-use areas being cleaned?

Custodial staff are disinfecting high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

Please see the “Services” section below for more specifics.

Are you planning to implement COVID-19 testing for all students and employees?

All ASU students and employees will be pre-screened for information related to prior COVID-19 testing and travel. ASU will follow CDC guidance pertaining to isolation requirements for individuals traveling domestically or internationally. 

Testing will be available on all campuses — at the start of the semester and throughout the semester — for any student and employee who needs it. In particular, we encourage anyone who is experiencing COVID-19 symptoms or may have been exposed to someone with COVID-19 to request a test. As of July 30, any student living in university housing will be required to be tested – and cleared – for COVID-19 with a PCR test before moving into their campus housing. A PCR test is a saliva-based or nasal swab test that determines whether you currently have the virus. For students returning to campus but not living in university housing, we strongly recommend that they get tested for COVID-19 prior to your arrival on campus. Read more about the July 30 update here.

The university houses a fully CLIA-certified* and FDA Emergency Use Authorization approved testing lab at the Biodesign Institute to perform a diagnostic qPCR test for those individuals who may have an active coronavirus infection. The ASU clinical testing lab has implemented testing for frontline health care workers, first responders and critical infrastructure employees since April. ASU will now provide a saliva-based COVID-19 test and will prioritize testing for any student or employee who is exhibiting symptoms or may have been exposed to someone with COVID-19. Turnaround time for test results is 24-48 hours. ASU has staff available to support contact tracing as needed.

Aug. 20 update: The next strategic step in ASU’s continuing COVID-19 management is now beginning regular, required testing of a subset of students, ASU employees and employees of key business partners working on campus.
Individuals identified for testing will be selected randomly from the student, employee and business partner populations who are on campus. ASU Health Services will notify students of their test time. The Office of Human Resources will notify employees of their test time. We will work with our business partners on notification of their employee testing times.

The people selected for testing will provide a statistically significant sample of the ASU community, as recommended by epidemiologists, which provides an up-to-date picture of what is happening with the virus. This testing protocol will enhance ASU’s ability to manage COVID-19 and mitigate potential spread.

ASU will also continue to make testing available at no charge for any student or employee who needs or wants a test outside of the ongoing testing protocol described above. Students and employees may register for a COVID-19 test here.

Is COVID-19 testing free?

ASU will be making COVID-19 virus testing available to students and employees for the fall 2020 academic semester. Benefits-eligible faculty and staff will be able to be tested,  free of charge and co-pays, by presenting an insurance card and Sun Card at the testing site. It is important to note that benefits-eligible employees already can obtain a test for themselves or their dependents through their primary care providers, and the cost is covered by their group health insurance, with no copay.     

ASU employees who get their benefits through other sources, such their parents’, spouse’s or partner’s plans, will be able to obtain a free test by presenting their insurance card and ASU ID card at the testing site. ASU employees with no benefits from any other source can still obtain a free test with their Sun Card.

Students, employees and the public can find more information and register for a test on the Biodesign Institute’s COVID-19 saliva testing website.

Where can I get a saliva test for COVID-19?

ASU offers a saliva-based COVID-19 test at no cost for students, employees and the public. Results are usually available within 24-48 hours. Please see the corresponding category below for how to schedule a test.

STUDENTS: Schedule a test through My Health Portal on the ASU Health Services website at https://eoss.asu.edu/health. Those who are experiencing symptoms and/or want to talk with a medical provider about their health may schedule a telemedicine appointment through the same portal or by calling 480-965-3349. Note: COVID-19 tests do not require a telehealth pre-appointment, but telehealth is available if students want to speak with a medical provider.

EMPLOYEES: Schedule a test at https://cfo.asu.edu/employee-testing.

MEMBERS OF THE PUBLIC: Schedule a test at the Arizona Department of Health Services’ testing site at  azhealth.gov/testing; look for ASU Biodesign Institute entries on the list of dates and locations. The saliva tests are prohibited for individuals younger than 5.

What is contact tracing?

Contact tracing is when health professionals inform individuals that they have been exposed to someone who has tested positive for COVID-19 via close contact. The identity of the positive person is not shared.

The individuals will receive instructions on quarantining, typically for 14 days from the last date of exposure, to help prevent onward disease transmission.

"Close contact" is defined as a person who has been within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19.

Oct. 21 update: The CDC updated its guidance to define a close contact as someone who has been within 6 feet of a confirmed COVID-19 case for at least 15 minutes over a 24-hour period. Previously, the benchmark had been 15 consecutive minutes, not 15 minutes over a 24-hour period. This does not change ASU’s policy, as the university had been following county guidance (10 minutes) and asking people about those they’d been around cumulatively.

Oct. 27 update: The Maricopa County Department of Public Health has now updated its definition to match the new CDC guidelines. The answer above has been adjusted accordingly.

What is ASU's plan for contact tracing for both employees and students?

For ASU students:

  • ASU students who test positive at ASU Health Services or ASU testing sites will receive care and follow-up contact from an ASU Health Service provider.
  • Students are expected to self-report positive test results from outside testing to ASU Health Services, which can be reached at 480-965-3349 or eoss.asu.edu/health.
  • ASU employees who know of a student who tests positive for COVID-19 must contact the Dean of Students office and ASU Health Services to notify them of the student’s results.
  • ASU Health Services Exposure Management team will reach out directly to any student who tests positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information.
    • Clarify steps related to return to campus.
    • Identify any ASU close contacts (being within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19). Close contacts will receive a call or email from ASU Health Services letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining for 14 days and resources for support, self-monitoring and testing. In addition, the Health Services team will seek consent to share the student's status as an exposed close contact with the Dean of Students office for additional support. See the Oct. 21 and Oct. 27 updates in the answer to the question above, “What is contact tracing?”

For employees:

  • Employees must contact their supervisors immediately if they test positive.
  • Positive test results conducted by ASU testing sites will automatically be shared with the Employee Wellness Exposure Management team.
  • Positive test results conducted by outside entities must be reported to the Employee Wellness Exposure Management team by supervisors/employees.
  • The Employee Wellness Exposure Management team will consult with supervisors to clarify processes, procedures and recommendations.  
  • The Employee Wellness Exposure Management team will reach out directly to individuals who tested positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information. 
    • Clarify steps related to return to campus.
    • Identify any ASU close contacts (being within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19). Close contacts will receive a call or email from the Employee Wellness Exposure Management team letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining for 14 days and resources for support, self-monitoring and testing. See the Oct. 21 and Oct. 27 updates in the answer to the question above, “What is contact tracing?”

If I’ve tested positive for COVID-19, when can I return to work or class?

To return to campus, students and employees must demonstrate that they have met the criteria set by the Maricopa County and state health departments:

  • At least 10 days since symptoms first appeared and
  • At least 24 hours with no fever without fever-reducing medication and
  • Symptoms have improved.

 Or if the individual never had symptoms:

  • 10 days since the date of first testing.

The CDC is no longer recommending retesting for COVID-19 after a positive diagnosis until three months have passed from the date of the first positive test, since repeat testing may remain positive during that period of time. Instead, when you have met CDC, county and state criteria for release, you can get a letter from your medical provider that you have met the criteria listed above. To validate your release:

  • Employees must provide a letter from a medical provider  to the Employee Wellness Exposure Management team at 480-727-6517 for verification and approval.
  • Students who are under the care of ASU Health Services will be cleared by those providers. Students can also provide a letter from an outside medical provider  to ASU Health Services for verification and approval.

Is university housing open?

Yes, university housing is open.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Find more information on housing here.

Are there any special parameters with respect to living in university housing?

ASU has consulted with public health officials and national associations — and will continue to do so — on recommended housing configurations and protocols. The university will accommodate shared housing spaces and single-room requests. Visitors will not be permitted in residence halls; accommodations will be made during move-in periods.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Some classes at ASU have hundreds of students in them. Are those classes also in-person?

As of July 21, all classes with enrollment of 100+ students have either been moved to remote delivery only (this is reflected in a student’s class list in My ASU as “ASU Sync only”) or will have enrollment reduced by adding additional sections, to help further reduce density in classrooms.

If a student gets COVID-19, what is the procedure for who has to quarantine? How are classes supposed to run?

ASU will follow Maricopa County Public Health Department protocols related to isolation and treatment of individuals who exhibit COVID-19 symptoms or test positive. These guidelines are subject to change; visit maricopa.gov for current protocols.

For students who live on campus, isolation space will be available along with a complete suite of health care and food delivery services. While in isolation, students will be able to continue their classes via ASU Sync. 

Will there be athletic events or other university events and gatherings on ASU campuses?

We know athletics and other events are an integral part of the Sun Devil community. Decisions about events are contingent upon public health circumstances at the time.

On Aug. 11, the Pac-12 Conference postponed fall sports through the end of 2020. The conference also announced that when conditions improve, it would consider a return to competition for impacted sports after Jan. 1, 2021. Student-athletes impacted by the postponement will continue to have their scholarships guaranteed.

Certain in-person events are allowed. Visit the Guidelines for In-Person Events and Meetings webpage for information.

Are there plans in place for students who may not able to get back to ASU when the fall semester begins because of international travel ban?

International students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones. Please note that there may be some immigration impacts for new and/or continuing international students wishing to pursue these remote options.

For specific international questions, please reach out to the International Students and Scholars Center at 480-727-4776 or issc@asu.edu.

What about students who may be further at risk due to pre-existing conditions?

Consistent with our efforts to always meet learners where they are, ASU will offer courses in a variety of learning environments to accommodate students’ needs. 

For the majority of classes, immersion (on-campus) students will have access to three learning environments: 

  1. ASU immersion: On-campus, in-person, technology-enhanced learning environment.
  2. ASU Sync: Synchronous, technology-enhanced and fully interactive remote learning using live lectures via Zoom. This approach can be used simultaneously with in-person instruction to accommodate students in different circumstances and enable physical distancing in classrooms or as stand-alone technology. It offers the benefits of face-to-face instruction in an interactive, group-learning environment.
  3. iCourses: Courses delivered entirely online with lectures available on demand. 

Our goal is to provide a quality learning environment that adheres to public health and safety guidelines from the U.S. Centers for Disease Control and Prevention. These three learning environments will give students the flexibility they need. Many classes will include a blend of in-person and ASU Sync experiences. Some labs, clinical experiences and fine arts courses that do not lend themselves to remote instruction will only be available through on-campus, in-person instruction. As of July 21, all classes with enrollment of 100+ students have either been moved to remote delivery only (this is reflected in a student’s class list in My ASU as “ASU Sync only”) or will have enrollment reduced by adding additional sections, to help further reduce density in classrooms.

I’m an employee. What if I have an underlying health condition and am concerned about returning to campus?

The Americans with Disabilities Act prohibits employers from making disability-related inquiries of employees. This includes asking an employee if they have a compromised immune system, chronic health condition or a condition that puts them in a high-risk category. Additionally, supervisors should not exclude an employee from the workplace solely because they have a medical condition that places them at a higher risk for severe illness due to COVID-19.  

If an employee has been asked to return to campus and indicates that they are unwilling to return due to being high risk, refer the employee to an ADA consultant to discuss a possible accommodation that may allow them to perform the essential functions of their position. Because the employee’s request may involve information about their health, it is important that you refer the request to an ADA consultant rather than handling it yourself, so that the university can ensure that confidentiality requirements are followed. Approved accommodations may include remote work, changes to the employee’s schedule or work location, or other accommodations. The ADA consultant will work with you to discuss the options that may be feasible for the particular employee.

If an ADA accommodation is not approved, refer the employee to the Office of Human Resources Benefits Department to explore whether they are eligible for leave under university policy.

Is fall break canceled?

Yes. To lessen travel risk, ASU is canceling fall break, which originally covered Oct. 12 and 13. Information on how this will affect Monday and Tuesday classes will be forthcoming from individual professors.

Whom can I contact with specific questions about admissions and housing?

If you have specific questions about enrolling this fall, please contact your admission representative.

For questions about housing, please visit University Housing.

 

Face coverings

Is wearing a face covering in the classroom and workplace mandatory? What kind of face coverings are acceptable?

Yes. Everyone will be required to wear a face cover over their nose and mouth while in ASU buildings and outdoor spaces.

Individuals may make or purchase their own face covering, so long as they are of equivalent or greater efficiency to cloth face coverings and they cover the nose and mouth. According to the CDC, cloth face coverings may be made at home from common materials at low cost. The CDC states that cloth face coverings should include multiple layers of fabric.

Single-layer neck fleece covers, also known as gaiters, and face coverings with valves do not satisfy the requirement for use of a face covering on campus.

The CDC does not recommend the use of face shields for normal everyday activities or as a substitute for cloth face coverings. Some people may choose to use a face shield with a face covering when sustained close contact with other people is expected.

If you are alone in a closed room, a face covering is not typically required. A face covering may be required even if you are alone in certain designated shared rooms, such as library study rooms.  Follow local instructions.

Why is a face covering recommended?

The U.S. Centers for Disease Control and Prevention recommends face coverings when distancing is difficult to maintain. The virus that causes COVID-19 is thought to spread mainly from person to person through respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet). Everyone is required to wear a face cover while in ASU buildings and outdoor spaces.

What is a safe way to handle face coverings — for example, to take it off to eat?

  1. Wash hands with soap and water or apply hand sanitizer first.
  2. Remove the face covering handling by the sides only.
  3. If the face cover is in good condition and not soiled, it may be reused.
  4. Carefully place the face cover into a clean bag, labeled with the user’s name. Avoid compressing the face cover. To allow the face cover to dry, do not seal the bag.
  5. Wash hands with soap and water or apply hand sanitizer after handling.

What if an employee, student or visitor is not wearing a face covering in open campus areas?

Visitors must follow all ASU requirements. Protocols are already in place, including signs posted throughout spaces, to promote distancing and limit person-to-person interactions. There are efforts to communicate through a continuous educational awareness program to provide the latest safety information and encourage adherence to guidelines. Departments and buildings are also implementing safety plans for their spaces

Will ASU provide face coverings and hand sanitizers for students and employees?

Students coming to campus for the fall semester received “Community of Care” kits containing face coverings, a thermometer, hand sanitizer and other items for use in maintaining health and wellness on campus. The university will have these items available throughout campus for restocking.

Faculty and staff received similar supplies. There was a push of face coverings, hand sanitizer and cleaning products to all departments via mail codes in the latter part of July. These supplies provide enough face coverings for all employees to have two each, as well as hand sanitizer and cleaning products for all work areas. This initial push is centrally funded, and there is no action required to request them. Following the initial push, replenishment supplies can be ordered from central inventory via FMS Workday and will be available at cost and delivered the next day in most cases.

Individuals who have a medical condition or disability and are unable to wear a cloth face covering may engage in the ADA interactive process to identify a reasonable accommodation. Employees may initiate this process by contacting the Office of Diversity, Equity and Inclusion; students may contact the Disability Resource Center.

How many face coverings will be in the student Community of Care kit? Do students and employees need to bring plenty of their own, either disposable or cloth?

Each student and employee will get two face coverings in the Community of Care kit, along with a thermometer, hand sanitizer and other items for use in maintaining health and wellness on campus. The university will have these items available throughout campus for restocking; however, it is also recommended that students and employees bring their own face coverings to campus in addition to what the campus is providing to ensure that they always have a clean one on hand.

What PPE requirements are in place for laboratories?

Each laboratory will have a safety protocol in place to address any specific PPE requirements or how to combine PPE based on a risk assessment for each task that incorporates CDC guidelines. Please follow up with the laboratory manager or principal investigator for these requirements.

What are the guidelines for cleaning and reusing cloth face coverings used in public settings?

The CDC recommends washing cloth face coverings after each use. Cloth face coverings may be washed at the end of the day as long as the cloth face covering was removed and stored following ASU guidelines.

Cloth face coverings may be washed by hand or in a washing machine. Make sure to completely dry cloth face covering after washing. The CDC provides the instructions listed below.

Washing machine

  • You can include your face covering with your regular laundry.
  • Use regular laundry detergent and the warmest appropriate water setting for the cloth used to make the face covering.

Washing by hand

  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3 cup) household bleach per gallon of room-temperature water or
    • 4 teaspoons household bleach per quart of room-temperature water
  • Check the label to see if your bleach is intended for disinfection. Some bleach products, such as those designed for safe use on colored clothing, may not be suitable for disinfection. Ensure the bleach product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser.
  • Soak the face covering in the bleach solution for 5 minutes.
  • Rinse thoroughly with cool or room-temperature water.

Dryer

  • Use the highest heat setting and leave in the dryer until completely dry.

Air dry

  • Lay flat and allow to completely dry. If possible, place the cloth face covering in direct sunlight.

What are the guidelines for cleaning and reusing cloth face coverings used in laboratories?

Cloth face coverings are acceptable to wear in most research and teaching laboratories at ASU. However, wearing a face cover in some laboratories may present an added hazard. Always follow the safety plan for each laboratory. When used correctly, cloth face coverings used in laboratories will not be contaminated with any laboratory materials since they are worn on the face and not in direct contact with lab equipment or materials. If hazardous materials are known to have made contact with the cloth face covering — e.g., an accidental splash on the face — then follow regular accident procedures and discard the face covering as hazardous waste and replace as necessary.

As an additional precaution, it is recommended that cloth face coverings worn in labs are washed separately from other laundry or that a pre-wash step is included. Several options for washing separately or including a pre-wash steps are listed below.

  • Wash cloth face coverings separately from regular laundry. Wash with hot water and soap, or add bleach.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Place them on a Ziploc bag. Pre-wash them by adding 1-2 teaspoons of soap, seal the Ziploc bag and rub the Ziploc bag from the outside to pre-launder the cloth face covering. Rinse with water and keep the cloth face covering in the Ziploc bag. Finish laundering them at home following the CDC instructions listed in the previous answer for hand washing or machine washing.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Store them in a plastic bag. Hand wash them at home following the CDC instructions listed in the previous answer.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Store them in a plastic bag. Soak them with bleach at home for 5 minutes following the CDC instructions listed in the previous answer. Wash them with regular laundry.

Is it recommended to cover one's eyes, such as with safety glasses or face shield?

Always wear eye protection or a face shield if they are required for a job or task. Goggles protect eyes from splashes, sprays and droplets from all sides. Face shields can also protect the eyes and face, depending on the design. Some face shields require the use of safety glasses underneath for complete eye protection. Face shields must be worn with a face covering. Currently, the risk of infection by contact with eyes is suggested to be low. The CDC states the nose and mouth are the main routes of infection.

What if I am unable to wear a face covering due to a medical condition or disability?

Individuals who have a medical condition or disability and are unable to wear a cloth face covering may engage in the ADA interactive process to identify a reasonable accommodation. Employees may initiate this process by contacting the Office of Diversity, Equity and Inclusion; students may contact the Student Accessibility and Inclusive Learning Services (formerly known as the Disability Resource Center). Materials Management has a supply of clear face masks in stock for those with an approved ADA accommodation. Additionally, kits distributed to departments with cleaning supplies will include a limited number of clear face coverings for guests and visitors with ADA needs.

 

Visitors

What are the requirements for visitors to ASU campuses?

The university continues to operate and conduct business with the community during the COVID-19 pandemic. ASU monitors and follows COVID-19 health and safety directives from both local and federal authorities.

If someone has business with the university, we encourage meetings to occur virtually via Zoom or by another electronic means to reduce the number of people in our facilities.

ASU expects anyone who must visit an ASU campus or facility in-person to prioritize safety and adhere to the same health guidelines as our students, faculty and staff to reduce COVID-19 spread.

Everyone is required to wear a face cover while in ASU buildings and in all ASU outdoor spaces (except when eating). Do not visit an ASU campus or facility if you are sick.

Please visit the university's contractors and suppliers webpage for additional health and safety requirements.

What if visitors don’t want to wear a face covering?

Visitors must follow all ASU requirements.

Will visitors be screened entering ASU buildings?

Some buildings have screeners at the entrance, but because of staffing levels not every building will have someone stationed at the door. For those buildings, ASU is asking that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick or do you feel ill?
  2. Do you have a fever of 100.4 or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as: a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

Will visitors be allowed in the residence halls?

Visitors will not be permitted in residence halls; accommodations will be made during move-in periods to allow family members to help students move in during limited time periods.

 

Services

What about building access?

ASU resumed on-campus, in-person classes on Aug. 20, 2020.

At the start of the fall semester, building access returned to an open state during business hours, except for ASU offices in California, which are open only for limited operations. 

Detailed building-access plans vary by campus:

  • Downtown Phoenix: All buildings require an ASU ID card for access, except for the Post Office space, which is open to public access during regular business hours.
  • Polytechnic: Buildings with electronic card readers require an ASU ID card for access. During scheduled class times, electronic locks are open. Mechanical doors will be opened at 7 a.m. on weekdays and secured at 5 p.m.
  • Tempe: Buildings with electronic card readers require an ASU ID card for access. Access to buildings with mechanical doors vary based on building traffic and use. However, most buildings will be unlocked during business hours, and individuals may be required to present an ASU ID card to validate their use of the facility.
  • West: Buildings with electronic card readers require an ASU ID card for access. During scheduled class times, electronic locks are open. Mechanical doors will be opened at 7 a.m. on weekdays and secured at 5 p.m.

Are people being screened entering ASU buildings?

All ASU students and employees are required to respond to the Daily Health Check prior to coming to an ASU campus. In addition, some buildings may have screeners or visitor kiosks to assist in monitoring the symptoms of those entering.

Regardless of the system in place in each individual building, ASU is asking that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick or do you feel ill?
  2. Do you have a fever of 100.4 degrees or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as: a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

Are students able to access ASU Library locations? How does that work?

Yes, the ASU Library locations on all four campuses are open for students, faculty and staff. In addition to the university’s face covering requirement and outdoor-only food/drink mandate, the ASU Library has implemented the following shared space protocol for all university libraries for the fall 2020 semester: 

  • Physical access to university libraries is limited to ASU students, faculty and staff. (A Sun Card is required to access the buildings.) Non-ASU visitors are welcome by appointment only.
  • Library study rooms will now have a lower maximum capacity to ensure physical distancing. Most study rooms will have a maximum set capacity of just two people, while some study rooms will allow for three people. There will be clear signage posted outside of each study room indicating the maximum capacity.
  • Some library computers have been removed to allow for physical distancing.
  • Library furniture in open spaces has been reconfigured to, again, emphasize physical distancing.
  • There will be frequent cleaning inside all libraries on a daily basis and availability of sanitizing supplies.

In addition to physical locations being open for the fall semester, the ASU Library has a vast number of digital services. Those include One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. Learn more about library resources that are accessible anywhere.

Are the Sun Devil Campus Stores (bookstores) open?

Yes. ASU stores have reopened for in-person customers as students and faculty return to campus. Visit sundevilcampusstores.com for the updated information. 

Physical distancing in the store and lines, Plexiglas barriers and other measures to reduce risk have been implemented. CDC-approved protocols for cleaning products and high-touch areas and hand sanitizer are available for use in the stores. Face coverings are required while in the stores.  

Visit Safety, Health and In-store Experience Fall 2020 to find out how we are preparing as students and employees return to campus.

How many students are allowed in classrooms?

ASU Environmental Health and Safety is available to conduct site visits to help with risk determinations if requested.

For laboratory and research facilities see Research Facilities Guidelines.

How often are common-use areas being cleaned?

Custodial staff are disinfecting high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

What custodial services are provided on campus?

Pre-return cleaning and disinfection of ASU facilities has been completed. Going forward, custodial staff disinfect high-contact surfaces within shared spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging.

How are HVAC/AC systems maintained?

ASU complies with the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations for maintaining healthy buildings during the pandemic, including maximizing fresh air intake, minimizing cross-flow of air in occupied spaces and optimizing system filtration to the greatest extent possible. ASU averages six to eight air exchanges per hour in our buildings, which meets or exceeds ASHRAE recommendations, and significantly more outside air in our laboratory spaces. In its numerous campus HVAC (heating, ventilating and air conditioning) systems, ASU uses air filtration designed for optimum performance and efficacy, including MERV 13 air filters in our larger HVAC systems. ASU also employs a cadre of filter changers and HVAC mechanics to ensure all HVAC systems are properly maintained, cleaned and operated at peak performance for air quality and temperature and humidity control. Maintenance of these systems has been prioritized over the summer.

Is ASU using any alternative methods to disinfect air in buildings?

ASU is not using alternative methods for air disinfection. According to the CDC, the efficacy of alternative disinfection methods, such as ultrasonic waves, high-intensity ultraviolet radiation and LED blue light against COVID-19 virus is not known. The USEPA does not routinely review the safety or efficacy of pesticidal devices, such as UV lights, LED lights or ultrasonic devices and therefore cannot confirm whether, or under what circumstances, such products might be effective against the spread of COVID-19.

ASU continues to monitor developments in air-cleaning technology and will implement new technologies where appropriate.

What measures have been implemented to ensure the safety of custodial/janitorial workers?

ASU’s custodial contractor, Olympus, has a comprehensive personnel safety plan that follows CDC guidance.

What if we have issues with seeing items not being clean or empty hand sanitizer stations?

Request custodial services using this service request. For urgent facility needs, call 480-965-3633. Report empty hand sanitizer stations to Facilities Management, 480-965-3633 or facman@asu.edu.

What are the recommended disinfectants?

The U.S. Environmental Protection Agency has developed a list of approved disinfectants for use against SARS-CoV-2, the virus that causes COVID-19. If a product is not on this list, review the product’s label to confirm it has an EPA registration number and that human coronavirus is listed as a target pathogen.

What are the appropriate disinfectants for labs?

The following disinfectants are approved for use against SARS-CoV-2, the virus that causes COVID-19. You may place orders for these items through ASU Materials Management.

  • 70% isopropanol is preferred when available.
  • 70% ethanol also may be used.

Caution: Isopropanol and ethanol vapors may be irritating. Do not use ethanol, isopropanol or other flammable solutions in the vicinity of electrical outlets, hot surfaces or open flames. For more information, reference COVID-19 guidelines for disinfecting laboratory equipment and surfaces.

Is there a plan for work areas located in non-ASU controlled buildings?

ASU has multiple lessee and lessor agreements throughout the country. Where ASU is the lessee, these requirements will apply consistent with the type of occupancy listed above. As the lessor, a review of the requirements and the occupant’s plan to implement will be conducted.

Are toilets safe to use?

Although there is no evidence of COVID-19 being transmitted from flushing a toilet, the university requires face coverings to be worn in all ASU buildings and outdoor spaces. High-touch surfaces in restrooms, including toilets, will be disinfected at least twice daily. For more details, see the Campus Facilities COVID-19 guide.

Are water fountains and fill stations operational? Are they safe to drink from?

Yes, water fountains and water-bottle filling stations are operational on ASU's campuses. CDC guidelines identify drinking fountains as high-touch surfaces, and as such, ASU janitorial services will disinfect them twice daily.

Public drinking-water supplies are safe to drink; however, the surfaces around the fountain including the spout, button, lever and nozzles could pose a risk for the transmission of COVID-19 and other germs. Consider using only a clean cup or bottle before using the dispenser to prevent cross-contamination. In order to reduce risks, ensure neither your mouth nor your container makes contact with the spout of the fountain, and follow the below procedures. 

  1. Test the water flow and let the water flow for 10 seconds to allow for fresh, clean water to come through prior to drinking. 
  2. If the fountain requires you to push a button or lever, clean the surface before and after, or use your elbow. 
  3. Clean your hands afterwards with an alcohol-based rub or wash them with soap and water.

Is cold water or hot water better for washing hands? Are faucet temperatures being adjusted to match?

The temperature of the water does not appear to be a consideration in hand washing, according to the CDC, and the faucet temperatures will remain the same. The key to good hand washing depends on the length of time for each type and amount of soil on the hands. Evidence suggests washing hands for about 15 to 30 seconds removes more germs from hands than washing for shorter periods. If a faucet is malfunctioning, please contact Facilities Management at 480-965-3633 or facman@asu.edu

For more information on hand washing, please visit the CDC website.

What is the maximum number of people allowed/recommended in a lab if everyone is using face masks and 6-foot physical distancing?

Signage will be placed on each laboratory listing the maximum occupancy and the required equipment to be worn. Employees and students will be required to adhere to physical distancing requirements and wear a face cover while in ASU buildings and in all ASU outdoor spaces.

Is parking accessible on campus?

The new parking permit year began Aug. 1, 2020; typical parking permit regulations are in place.

Email Parking and Transit services at parking@asu.edu or call 480-965-0936 with questions.

What if I need to visit the Parking and Transit offices?

ASU Parking and Transit offices on the Downtown Phoenix, Tempe and West campuses are open Monday through Friday from 8 a.m. to 4 p.m. The Polytechnic campus office is opened Monday through Thursday from 8 a.m. to 4 p.m. Please note that everyone is required to wear a face cover while in ASU buildings and are encouraged to maintain a physical distance of 6 feet or more from others.

Are campus shuttles still running?

Starting Nov. 25, 2020, ASU will temporarily suspend the Mercado and Tempe-West Express shuttles through the end of the spring 2021 semester due to minimal ridership. ASU will reevaluate the routes before the fall 2021 semester.

From Nov. 30, 2020, through Jan. 10, 2021, the Maroon and Gold shuttles run on the class break schedule. Please visit https://cfo.asu.edu/shuttles for updated shuttle routes and times. 

Starting Jan. 11, 2021, the Maroon and Gold shuttles will resume regular weekday and weekend service and will run every 30 minutes beginning at 5:30 p.m.

Shuttles continue to operate with a reduced occupancy rate with 25 available seats on each route. For the well-being of fellow riders, please do not board if you feel ill. All passengers must wear a face covering and maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Visit https://cfo.asu.edu/shuttles and follow @asu2asuShuttles on Twitter for route updates. Find shuttle tracking information at https://arizonastate.ridesystems.net.

What precautions are being taken for campus shuttles?

Only window seats are available. Aisle and middle seats will be unavailable. Seatbacks will be outfitted with partitions, and a Plexiglas barrier will shield the driver. All shuttles are equipped with hand sanitizer dispensers near the door.

Shuttles undergo a complete cleaning every night. Shuttle staff will disinfect high-contact hard surfaces to include handrails, armrests and overhead compartment handles after completing each trip — for example, from Tempe campus to West campus.  A portable hydrogen peroxide-based fogging system also will be used to treat all parts of the shuttle interior at least monthly.

For the well-being of fellow riders, please do not board if you feel ill. All passengers must wear a face covering and maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Visit https://cfo.asu.edu/shuttles and follow @asu2asuShuttles on Twitter for route updates. Shuttle tracking information can be found at https://arizonastate.ridesystems.net.

Will the reduced capacity on shuttles affect my commute?

ASU intercampus shuttles will limit capacity to 25 seats. Shuttle riders are encouraged to plan their trips accordingly to account for longer commute times and consider using other transportation to ensure timely arrivals. 

If you are a permit holder, check out cross-parking options where your permit is valid on each ASU campus. You also may consider daily parking options through the Parkmobile App, pay machines or paid parking in available gated facilities.

If you are not a permit holder, check out available parking permit options via the Transportation portal. You may also explore daily parking options via the Parkmobile app, pay machines or paid parking in available gated facilities. Check out the Tempe FLASH and other public transportation on the Public transit page.

Are bike valets open?

Bike valet service resumed at the start of the fall 2020 semester.

What safety protocols are in place for public transportation, and can I park on campus without a parking permit?

Please visit Valley Metro for more information about public transportation in the metro Phoenix area.

Anyone who parks on campus will need to use daily or hourly parking or purchase a parking permit. 

What about supplies and deliveries?

Starting in the fall semester, home deliveries will be restricted.

Once mass telecommuting ends, materials delivered to home addresses will be reported to departmental budget managers. All materials not consumed must be returned to ASU. 

See the Materials and supplies page of the COVID-guide for more information on ordering supplies related to COVID-19.

How will physical paychecks be distributed to employees? Will they be sent by Mail Services, or will departments be responsible for distribution?

All payroll checks will be mailed to the employee’s home address by Mail Services.

I lost my Sun Card/Pitchfork ID card. How do I get a replacement?

Please visit https://cfo.asu.edu/cardservices-lost and fill out the appropriate form.

Is the U.S Passport Acceptance Office at ASU open?

The passport office is currently taking applications. Visit https://cfo.asu.edu/passport to schedule an appointment.

Is there on-campus security?

Arizona State University Police Department is operational 24/7/365 and will continue to provide public safety services to the ASU community. In the event of high calls for service, staffing levels and stresses placed on first responder systems, ASU PD may have delays in responding to non-emergency calls for service. For life-threatening emergencies, call 911. Non-emergencies, call ASU Police at 480-965-3456 or use the ASU LiveSafe app. For more information, visit https://cfo.asu.edu/police.

What training is available to help me prepare for safely returning to campus?

All on-campus ASU students and employees will be required to participate in a “Community of Care” training program designed to inform, educate and encourage healthy living and learning on campus and as a member of the ASU community.

What if I have more questions about cleaning or buildings?

For cleaning, facilities and operational questions, contact BF-Operations@asu.edu.

 

Health Services

Is ASU Health Services open?

Yes. Find locations and hours at https://eoss.asu.edu/health/contact.

What are the recommendations for self health checks?

The CDC outlines how to conduct daily symptom monitoring before coming to campus:

  1. Do you feel ill or sick?
  2. Do you have a fever of 100.4 or higher?
  3. Have you had known close contact with a person diagnosed with COVID-19 and have been asked to self-isolate or quarantine by a public health authority or by a health care provider?

If the answer is “yes” to any of these questions, contact your primary health care provider for guidance before coming to campus. Wear a face covering to further avoid the spread of illness. If you are an employee, also notify your supervisor anytime you are not able to report to work.

All students and employees are required to complete a daily health check. ASU Online students are exempt if they are not going to any ASU facility.

There are three ways to complete the daily health check: the ASU Mobile App, the ASU health check webpage, or by phone at 844-448-0031. (Students and employees are asked to utilize the app or website first and only use the phone number if they have no other option.) Please include the daily health check in your morning routine, as these daily health checks are required throughout the fall 2020 semester.

The university will aggregate individual health reports, and personal information is kept private. Failure to complete the daily health check may result in loss of access to ASU systems until the health check is completed.

Will the university continue to supply face coverings and hand sanitizers?

The university supplied every faculty, staff and student with two reusable face coverings to meet the mandatory face covering requirement. Individuals wanting to wear their own are welcome to as long as it meets CDC standards: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Hand sanitizer stations are located throughout the campus, including primary entries to buildings and in each classroom. In addition, various sizes of hand sanitizer have been distributed to employee work areas.

See the Materials and supplies page of the COVID-guide for more information on ordering supplies related to COVID-19.

How will ASU Health Services support students in residence halls?

All on-campus students have access to ASU Health Services, a fully accredited health care provider operating in five locations across ASU campuses. Our more than 20 physicians and nurse practitioners are board-certified in emergency medicine, family medicine, internal medicine, neurology, orthopedics, rheumatology and sports medicine. Telehealth services will also be available to students. 

Find locations and hours at https://eoss.asu.edu/health/contact.

Will ASU Counseling Services continue to be available?

Yes. ASU Counseling Services is offering mental health support services remotely and in person as needed. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community. Something as simple as talking to someone can help you feel better, improve your grades and manage stress. Learn more at https://eoss.asu.edu/Counseling.

For students enrolled through ASU Online, counseling is available through 360 Life Services, a free, 24/7 counseling and crisis intervention service. Staff can be contacted at 833-223-9883 or visit https://goto.asuonline.asu.edu/360lifeservices.

Should I be tested for COVID-19?

Call your health care professional or medical provider if you feel sick with fever, cough or have difficulty breathing, and have been in close contact with a person known to have COVID-19. Also contact your medical provider if you are experiencing at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Your health care provider will work with you to determine if you need to be tested for COVID-19.

Seek medical attention immediately if you have any of these COVID-19 emergency warning signs: trouble breathing, persistent pain or pressure in chest, new confusion or inability to arouse or bluish lips or face.

Additionally, the state’s COVID-19 information hotline is 1-844-542-8201.

 

Events

What about campus events, with campus reopening?

We know athletics and other events are an integral part of the Sun Devil community. Decisions about events are contingent upon public health circumstances at the time.

On Aug. 11, the Pac-12 Conference postponed fall sports through the end of 2020. The conference also announced that when conditions improve, it would consider a return to competition for impacted sports after Jan. 1, 2021. Student-athletes impacted by the postponement will continue to have their scholarships guaranteed.

Orientations and tours are being conducted virtually. Where possible, other events also are being transferred to an online environment. Check with your event’s organizer if you are uncertain.

Certain in-person events are allowed. Visit the Guidelines for In-Person Events and Meetings webpage for information.

I purchased tickets for an individual event that has been canceled. What should I do?

University venues and hosts vary, depending on the event. Reimbursement and refund policies will be set by the organizations sponsoring and hosting those events. Please contact the entity from whom your ticket was purchased for information regarding postponements, cancellations and refunds.

What about fall commencement?

Discussions are underway about the fall 2020 commencement; a decision will be made in alignment with state and CDC guidelines for events. Check back here and at graduation.asu.edu after Oct. 1 for more updates.

Is Family Weekend still happening?

We look forward to celebrating ASU Family Weekend with you virtually on Nov. 6–7. Register today for a weekend of exciting online activities to share in Sun Devil spirit and pride as we continue this cherished ASU tradition.

We also invite you to join us for virtual educational enrichment activities for families running Monday, Nov. 2, through Sunday, Nov. 8. To learn more and explore the full calendar of events, visit familyweekend.asu.edu.

Can I host an activity or event on campus?

 

Students — academic

Do students have a choice in class delivery mode?


For the majority of classes, immersion (on-campus) students have access to the following three learning environments: 

  1. ASU immersion: On-campus, in-person, technology-enhanced learning environment.
  2. ASU Sync: Synchronous, technology-enhanced and fully interactive remote learning using live lectures via Zoom. This approach can be used simultaneously with in-person instruction to accommodate students in different circumstances and enable physical distancing in classrooms or as stand-alone technology. It offers the benefits of face-to-face instruction in an interactive, group-learning environment.
  3. iCourses: Courses delivered entirely online with lectures available on demand. 

Our goal is to provide a quality learning environment that adheres to public health and safety guidelines from the U.S. Centers for Disease Control and Prevention. These three learning environments will give students the flexibility they need. Many classes will include a blend of in-person and ASU Sync experiences. Some labs, clinical experiences and fine arts courses that do not lend themselves to remote instruction will only be available through on-campus, in-person instruction. As of July 21, all classes with enrollment of 100+ students have either been moved to remote delivery only (this is reflected in a student’s class list in My ASU as “ASU Sync only”) or will have enrollment reduced by adding additional sections, to help further reduce density in classrooms.

Based on current public health information, face coverings will be required by everyone in buildings and community spaces on all campuses. The university will also implement increased cleaning protocols including daily cleaning of classrooms with two additional cleanings of high-touch surfaces, providing cleaning and sanitizing supplies in all classrooms for students, and reducing attendance in classrooms by half on alternating days. Those not attending in person on assigned days will participate in class through ASU Sync. 

Out-of-state and international students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones.

In addition, we recognize that our new and currently enrolled ASU Online students are also facing life and family challenges due to the pandemic. ASU Online success coaches are ready to assist students to resolve issues that arise, and online students have the opportunity to receive academic, service and personal support remotely. 

Can I change how I attend class midway through the semester?

Yes. Because of changing circumstances and the need for flexibility, students will be able to use various learning environments. Many classes this fall will be a blend of in-person and ASU Sync classes, where students will be in person on some days and will learn from live lectures in a Zoom setting on other days.

Some students may not be able to begin the semester on campus because of personal preference, travel restrictions, health needs or other reasons. They can move from Sync classes to in-person classes when able.

For example, out-of-state and international students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones

How do I access my classes online?

Students can attend courses as regularly scheduled simply by launching their course Zoom links from My ASU under the My Classes tab. Visit https://provost.asu.edu/remote/students for more information. Further Zoom instructions are available in a student guide.

What if a student struggles with online learning and needs to be in a classroom setting?

Students should be in communication with their academic adviser to adjust their class schedule to best fit their needs.

Is fall break canceled?

Yes. To lessen travel risk, ASU is canceling fall break, which originally covered Oct. 12 and 13. Information on how this will affect Monday and Tuesday classes will be forthcoming from individual professors.

What if I don’t have the technology needed to take courses through ASU Sync?

Students without their own device or internet access who are taking courses through ASU Sync can check out a laptop and/or hot spot in a process managed by the ASU Library and the University Technology Office. Visit lib.asu.edu/laptops-and-hotspots to get started.

What if I need textbooks? Can I get digital versions?

Sun Devil Campus Stores, which have reopened to in-person customers for the fall semester, are always open online. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

Visit Sun Devil Campus Stores Hours and Contact Information for the most updated information including shipping details. The store team is on campus to help answer your questions. 

Visit Safety, Health and In-store Experience Fall 2020 to find out how we are preparing as you return to campus.

How will the university continue to accommodate students with disabilities?

Accommodations will continue to be administered, and Student Accessibility and Inclusive Learning Services (formerly known as the Disability Resource Center) will continue operations to assist you in learning remotely. If you need additional support or information, contact your Disability Access Consultant (DAC) via their email, phone or Zoom conference.

If you haven’t previously used SAILS services but need accommodations, you may register with the center using the New Student Application. DACs can complete your intake by email, phone or Zoom conference.

For more information on the center’s continuity plans, please see the SAILS website or contact the center by phone at 480-965-1234 or by email at DRC@asu.edu.

What online resources does the ASU Library offer?

The ASU Library, with locations on all four campuses that will be open for the fall semester, has a vast number of digital services. Those include One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. Learn more about library resources that are accessible anywhere.

Will attendance requirements be the same online?

As with all courses, the faculty will establish attendance requirements for each course, and the students are expected to communicate with the instructor regarding any absences. Faculty will communicate with students regarding any changes in their attendance practices.

Does a Y (satisfactory) grade meet satisfactory progress for financial aid?

Satisfactory academic progress measures three things: GPA standard (maintaining a minimum GPA), pace rate (passing 67% of attempted ASU credit hours) and maximum credit hours (maximum attempted credit hour limits for the degree program).

Since the Y grade is not a letter grade, it can only count toward the pace rate and maximum credit hours. If students do not meet the GPA standard, they can submit an appeal for the continuation of financial aid.

How is a Y grade used to meet prerequisite requirements?

A Y grade is considered to be the equivalent of a C or above.

How does a Y grade impact DARS or a major map?

If a requirement is looking for a C or better, the Y will satisfy it in the degree audit. There are a few cases where units have set up requirements to reject a Y, but those are rare. Please consult your adviser for grade requirements in your major.

What measures are in place to prevent cheating with online courses?

At ASU, online exams are proctored. Students take exams with their webcam on and a proctor monitoring them, and any looking at notes, talking to other people or other unauthorized actions are reported to the instructor. All violations of the Academic Integrity Policy are investigated. We expect all students to follow the ASU Student Honor Code.

ASU’s proctoring solutions (Respondus Montitor/LockDown Browser) are integrated into Canvas, ASU’s learning management system. For any courses that do not use Canvas, ASU has RPNow. ASU may deploy additional tools as well. Faculty may also redesign a test to another form of assessment that discourages cheating.

How are advising and course registration being handled?

Academic advising is available through Zoom, telephone and email. Beginning with the fall semester in August, advising will be available through those forms as well as in-person meetings. Students can schedule an advising appointment online by going to My ASU and clicking on the link in the Academic Support Team box for contact information for their adviser.

Registration will continue through the normal processes in My ASU. Please see Registering for Classes (https://students.asu.edu/register-for-classes) for step-by-step instructions

I’m a future student. Are campus visits and orientations still happening?

Please visit https://visit.asu.edu/ to learn about our current opportunities available to prospective students to learn more about the university admissions process. Virtual sessions are offered Monday through Saturday each week and are based around topics including admissions, application and financial aid, with the option to attend additional academic sessions hosted by the university’s colleges and schools, including Barrett, the Honors College. Admissions Services is able to host a limited number of visitors for in-person walking tours on select dates and times.

Let us know how we can help with your ASU enrollment needs. We have a dedicated team of professionals ready to help. Contact the Admissions team.

How will ASU award Advanced Placement (AP) credits given the changes to the testing format announced by the College Board?

ASU recognizes the effort that students have already made in these challenging courses and will continue to award ASU credit consistent with previous years for 2020 AP exams completed.

Is tuition the same for students attending on-campus courses, even if they are taking a combination of in-person and ASU Sync classes?

Yes.

Do I still have to pay fees for services or activities I can’t use such as the recreation fee and the student athletics fee?

ASU fees are assessments established by student leadership in support of student activities. Given the unique current public health circumstance, some services are being offered in a slightly different format but they are all available. It is important to note that these fees, while a helpful and important contribution from students, do not cover the full operating expenses of these services. 

Specifically with regard to recreation fees and athletics fees, Sun Devil Fitness Center has reopened for fall (by appointment only; fitness.asu.edu). In addition, it offers live classes via social media, fitness on demand, and a complete array of other services, such as nutrition and wellness coaching, in a virtual format. The athletics fee covers more than just athletics, including free exam-preparation courses and increases in research and teaching assistant stipends.

The entire ASU student community contributes to the cost of these programs and services, though personal usage from semester to semester may vary. We share in supporting the programs used by all, just as we share in using the programs — choosing the ones that best serve our personal interests at any particular point in the student journey. 

 

International students

What is the status of OPT for the upcoming year?

Please visit https://issc.asu.edu/coronavirusfaqs for more information.

Can I participate in CPT in summer 2021?

Recognizing that students need two on-campus semesters before they are eligible for a CPT or an off-campus internship, students can arrive physically by the beginning of fall 2020 session B and remain eligible for off-campus internships in summer 2021. If you cannot arrive by fall 2020 session B, you will not be able to hold a summer 2021 internship unless your program requires you to be in an off-campus internship in the summer.

I have been admitted to an ASU graduate program but have been unable to obtain my visa. What options do I have?

You can work with your academic unit to see if there is an iCourse/ASU Sync option for your program, or defer to a future semester.

I have been admitted to an ASU graduate program and offered a TA/RA appointment but have been unable to obtain my visa — OR — I am already enrolled in an ASU graduate program, hold a TA/RA appointment but have been unable to return to the U.S. What are my options?

Confirm with your faculty supervisor and/or the academic unit that the work can be completed remotely. You must have access to a computer, reliable internet, and any other materials needed for the work assignment (e.g., books, materials). You will need to be registered for courses per the assistantship offer. Work with your academic unit to see what iCourse/ASU Sync options are available for your program. You will need to contact Admissions at Grad20@asu.edu to defer your I-20 start date to the appropriate session or semester.

There will be circumstances in which students are unable to hold an TA/RA or virtually attend classes. This could include:

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

If I am an TA/RA; how will I receive my stipend?

Stipends may be payable via Flywire or a U.S. bank account. We are still working out details of this.

What about payroll taxes?

Students, not ASU, will be responsible for knowing tax liability.

Income from the TA/RA position is not taxable until the student arrives in the U.S. except for students with a green card or dual citizenship. Students must confirm this and are responsible for any taxes in his/her own country.

For students who previously held an TA/RA and are unable to return to the U.S. at this time will need to confirm with ASU Tax Services that he/she will be working remotely before Tax Services will remove U.S. tax deductions.

As a TA, is there anything additional I need to know?

You will need to confirm that you can perform the work remotely. The work may involve having adequate access to a computer and the internet as well as attending lectures via Zoom, grading digital assignments, answering student emails, holding office hours via Zoom for students and managing time-zone differences when making assignments for courses.

You will need to attend remotely the TA orientation by the Graduate College and any unit-specific training, and meet with the instructor-of-record for the class. Units will need to consider time-zone differences when scheduling.

As an RA, is there anything additional I need to know?

You will need to confirm that you can perform work remotely, including access to the right software, data, Office of Research Integrity and Assurance (ORIA) guidelines, etc. Work may include activities such as data processing, programming, literature searches and writing assignment.

You will need to work with your faculty supervisor to ensure you go through onboarding and training activities so that you are aware of the performance expectations for the position.

Student safety is a top priority. Assigned tasks should not include experiments or work that is normally performed in a laboratory-controlled environment.

Will ASU pay for my internet access?

ASU will not subsidize or pay for the internet access for anyone holding an TA/RA position.

What happens if my visa is declined after I begin a TA/RA appointment?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

Is there a deadline by which I must arrive at ASU?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

What do I do when I arrive at ASU after obtaining my visa?

  • Check in with ISSC.
  • Submit records of MMR.
  • Fill out new hire paperwork with ASU Human Resources including I-9 and obtaining a Social Security number.
  • Check in with your supervisor within three days. 
  • Any other department-specific requirements and trainings.

What if I need textbooks — what are the options on international shipping?

Sun Devil Campus Stores are open online for all students, and this includes course material needs for international students. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

Be prepared and order early: We are encouraging early ordering online for all students. Please allow as much time as possible for processing international course material orders due to various shipping charges and taxes. Visit shipping details for the most up-to-date information.  

 

Graduate students

How should I hold my defense during fall 2020?

Defense committees and students should discuss which defense option they would like to utilize for their defense (virtual, ASU Sync or in-person).

Are there best practices to help students and committees as they plan for a remote defense?

Yes! There are many strategies that can be employed to ensure a smooth, virtual defense. The Graduate College has a webpage that includes a guide to online defenses to help with planning and conducting a remote defense.

What about the Graduate College requirement to hold a public defense?

The requirement to hold public defenses is met by inviting an audience to attend either in person (following social distance guidelines), virtually via Zoom, or a mix of both (ASU Sync). It is also advertised on the Graduate College’s website on the defense calendar.

Can I still take my comprehensive exam this fall?

Your faculty committee and staff adviser can assist in determining your readiness to take the comprehensive exam for your program. You can discuss with them the topics and testing mode, as well as the requirements to take it. If you need to postpone taking the exam until spring, that may also be an option. Consult with your unit adviser and committee regarding all of your options.

Do I have to hold my defense in person this fall?

If you and your faculty committee determine that you are ready to hold your defense in the fall, you may follow the guidelines found on the Graduation College website here to schedule it. You should consult with your committee and staff adviser to determine if Zoom will be utilized to hold the defense and if there will be an in-person component. Students conducting their defense in fall should be registered and follow graduation deadlines.

What if I don’t feel comfortable coming to campus for my defense?

It is important to discuss with your committee and your graduate staff adviser your options regarding your defense, especially in regards to how Zoom will or will not be utilized for the committee deliberation portion and room scheduling policies. Students should check and follow the ASU campus guidelines regarding the coronavirus whenever on campus found at this link.

What should I do if COVID-19 has disrupted my research plans or progress toward graduation?

All graduate students are encouraged to have a conversation with their faculty committee and staff adviser to discuss your options. You may have to adjust your timeline based on the progress of your academics or research. It is important to discuss your options and find out what, if any, flexibility exists.

I am really stressed due to COVID, and I need more time to work on my thesis/dissertation document. Can I submit my document after the deadline?

Please email gradformat@asu.edu for your specific situation.

Due to COVID, if we submit our thesis/dissertation document after the deadline, will we still be able to graduate?

Please email gradformat@asu.edu for your specific situation.

I have been admitted to an ASU graduate program and offered a TA/RA appointment. Is my offer still valid?

You need to work with your academic unit to ensure that you will be able to fulfill the duties of the position and meet the expectations.

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

 

Housing, dining and campus life

In the residence halls, what are the cleaning protocols? Will both rooms and common areas be cleaned twice daily?

Custodial staff will clean and disinfect room interior surfaces such as furniture, appliances, restrooms, light switches, door hardware and mattresses, prior to check in. Students will be responsible for obtaining cleaning and disinfecting supplies and for cleaning and disinfecting their own spaces. A list of recommended supplies will be provided to students. 

High-contact surfaces in common areas will be disinfected at least twice per day by site owners or custodial staff.

If I have a single, private room, do I still have to share a bathroom?

University Housing has various room configurations. Sharing a bathroom depends on the residence hall and the room configuration. You may log on to My ASU and view your housing portal, where a description of your room assignment is listed, or visit housing.asu.edu for details on your assigned room layout. 

If I live in a residence hall and become infected with the novel coronavirus, how will I be taken care of?

Any student who tests positive for COVID-19 will have the full support of the university. If a student tests positive, they will be given a room to isolate for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved). We will provide food, daily check-ins from student support staff, and medical support as needed. Depending on how the student is feeling, they can continue in courses through ASU Sync.

Is campus dining open?

ASU will maintain takeout dining throughout its campuses’ dining and retail locations for the fall semester. Touchless payments, physical distancing in lines, Plexiglas barriers and extended hours will be implemented. Additional outdoor dining space will be available.

In the cafeterias, students will receive a cleaned and sanitized reusable container for their use each time they visit. Reusable “to-go” containers are a sustainable option, but they will not mandatory. The reusable containers can be replaced, as needed, at a cost of $6. Students can also opt to use pre-packaged, disposable utensils to accompany compostable containers if they wish. The compostable container and disposable utensils can be thrown away after use.

ASU will use Environmental Protection Agency-approved, medical-grade products for cleaning and will increase the frequency of cleaning of high-touch areas. Sanitizing wipes will be available on tables, and sanitizing stations will be installed throughout dining areas. All food-service employees will receive a health check screening prior to their shift.

Are there any changes to meal plan pricing? Will I still have choices in what I want to eat? What if I want second helpings?

Meal plan prices were approved by the Arizona Board of Regents in May and posted on ASU Dining website. Sun Devil Dining is planning on reopening all of its dining locations and retail venues across ASU campuses with guidance from local, state and CDC authorities. 

The only change to the “All-You-Care-To-Eat” dining option this fall is the “to-go” style of service. Students who have selected this option can come back for additional helpings with their receipt, for up to one hour after they swipe their meal card.

What precautions is ASU taking with residential areas and university dining?

Housing

ASU has consulted with public health officials and national associations on recommended housing configurations and will provide both shared housing spaces and single-room requests.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Dining

ASU will maintain takeout dining for the fall semester. Touchless payments, physical distancing in lines, Plexiglas barriers and extended hours will be implemented. Additional outdoor dining space will be available.

Students will receive a cleaned and sanitized reusable container for their use each time they visit. Reusable “to-go” containers are a sustainable option, but they will not mandatory. The reusable containers can be replaced, as needed, at a cost of $6. Students can also opt to use pre-packaged, disposable utensils to accompany compostable containers if they wish. The compostable container and disposable utensils can be thrown away after use.

ASU will use Environmental Protection Agency-approved, medical-grade products for cleaning and will increase the frequency of cleaning of high-touch areas. Sanitizing wipes will be available on tables, and sanitizing stations will be installed throughout dining areas. All food-service employees will receive a health check screening prior to their shift.

What are the guidelines for eating on campus?

Employees and students should make every attempt to find a location where they can eat privately or while maintaining at least 6 feet of distance from others. Employees should eat at their desks or in office areas, conference rooms, enclaves or non-traditional places, such as outside on lawns or benches. Supervisors should consider alternating or staggering mealtimes to allow for greater flexibility of space usage. Students should eat in private rooms, outside areas or in other locations where they can maintain at least 6 feet of distance from others.

Regardless of the location, face coverings may be removed only while eating, and individuals should minimize time spent in close proximity to others. Disinfectant materials will be provided to employees to disinfect public spaces before use.

Are the fitness centers open? What are the cleaning protocols for those facilities?

The Sun Devil Fitness Centers on the four Valley campuses reopened on Sept. 14. Students and employees must make a reservation to use them; go to fitness.asu.edu to reserve a spot.  

Reservations are limited to 50 minutes, with one reservation allowed per day. Those using the gym are required to clean equipment before and after use; center staff will also conduct additional cleaning in the 10-minute gap between reservations.

The daily health check is required before using any fitness center, and those experiencing COVID-19 symptoms (or symptoms of other illnesses) should not enter the building. Face coverings are required to enter the building and while working out. They are not required when using the pool but are required on the pool deck.

The fitness centers have developed enhanced facility and equipment cleaning protocols and expectations for both users and staff to ensure the safety of everyone. Equipment had been rearranged and furniture removed to allow for physical distancing, and the locker rooms are closed. Courts are not hosting group sports. Additional hand sanitizer stations have been added.

Will I be able to participate in extracurricular student opportunities?

Yes. Students will continue to have opportunities to engage in extracurricular activities. Guidelines and expectations for participation will be shared to allow students to participate safely.

What is the plan for Greek life? Will pledging be allowed in the fall semester?

Fraternity and Sorority Life is continuing to monitor the situation and will follow CDC guidelines. They will be offering virtual sessions throughout this summer. Students can attend any of these virtual sessions: https://eoss.asu.edu/orientation/virtual-expo

Is there a COVID-19 testing requirement for the spring 2021 semester?

ASU will require a COVID-19 (PCR) test of all students living on campus for the spring 2021 semester. Additionally, all students — whether they live on campus or not — may be chosen as part of the university’s random required testing protocol throughout the semester. Find more information about the spring testing requirement here.

 

Student jobs, internships and study abroad

Has ASU canceled any study abroad programs due to COVID-19?

ASU canceled all spring and summer 2020 study abroad programs. Programs starting fall 2020 and beyond are being reviewed on a case-by-case basis. All affected students have been contacted through ASU email.

For more information regarding study abroad during COVID-19, please visit https://mystudyabroad.asu.edu/content/study-abroad-coronavirus-faq.

I need an internship to graduate. What if my employer changed or rescinded my offer?

If your employer has changed your internship offer, discuss the changed offer with your internship coordinator to confirm whether it will still fulfill your internship credit. If it will not fulfill your credit or your offer has been rescinded, here are some ways to find another internship opportunity:

  • Search Handshake for current internship postings locally, nationally and globally. You can use keywords such as “remote” or “virtual” in your search.
  • Connect with the internship staff/faculty in your academic program to learn about how alternative, project-based internships may count towards your internship credit.
  • Schedule an appointment with Career and Professional Development Services to discuss internship search strategies and learn more about the hiring trends in your field.

What career services are available?

ASU’s Career and Professional Development Services offers virtual drop-in career and internship advising. 

 

Faculty and staff: Teaching and working remotely

What resources are there for teleworking?

A resource website has guidelines and information on equipment, payroll, phone lines, communication tools and more. 

What resources are there for teaching remotely?

The website https://provost.asu.edu/remote/faculty is a central resource of information and links to various support materials about teaching remotely. Zoom is available for teaching nearly every immersion course at ASU. 

How will this situation affect adjunct faculty?

Adjunct faculty, like all faculty, are expected to meet their university teaching commitments. Information about delivering your class online through Zoom is available here: https://uto.asu.edu/zoom-teaching.

What is the status of on-campus research?

ASU Knowledge Enterprise research is operational and following all appropriate ASU and CDC COVID-19 guidelines.

I'm supposed to present at a conference. Should I cancel all travel?

University-sponsored international travel is prohibited at this time. University-sponsored domestic travel must receive approval from a dean or vice president, as well as an executive vice president.

How do I secure my Zoom meetings against disruptions from those outside the university?

To protect classes and meetings from unwanted disruptions, only the host of a given Zoom session can share their screen by default. If necessary, in each Zoom session, the host can grant screen-sharing rights to all participants via the Shield icon or to select participants by right-clicking on names on the Participant List and choosing “Make Co-Host.” 

Please ensure you are logged on to Zoom via your ASU Enterprise Zoom account. If you are logged on via a personal account, you are not getting the benefits of ASU Enterprise Zoom security. 

For more information, refer to the screen sharing knowledge article or visit the UTO Zoom website.

I just need to schedule a Zoom meeting. How do I do that?

  1. Go to http://asu.zoom.us/
  2. Click on “log in” and sign in with your ASURITE. (If you get a pop-up box after that, click accept.)
  3. You should now be on a Zoom page with your name, department and other info. On the upper right, click on “Schedule a meeting.”
  4. Fill in the fields as needed. Pro tip: Clicking “both” under audio adds call-in information for those whose computer audio isn’t working. Hit “Save” at the bottom.
  5. On the next screen, click on “Copy meeting invitation” (on the right, midway down the page) and then copy that info over into an Outlook meeting invite. (There are other ways to do this, but this is often the simplest way.)
  6. At your meeting time, just click on the Zoom link in your own Outlook meeting invitation.

Find more Zoom instructions and training on the UTO site at https://uto.asu.edu/zoom.

Will ASU notify us if there are cases in our department?

ASU is following Maricopa County Health and CDC guidance on determining potential exposures to a COVID-19 positive individual. If an individual or a department is deemed to have been exposed, a university official will notify the individuals of their need to quarantine.

What should I do if a student tells me about a positive test result?

If you learn of a student who tests positive, please email the student’s name and ASU ID number to deanofstudents@asu.edu as soon as possible, so we may provide support and care to the student.  We will share the information with ASU Health Services to assist in determining next steps and to assess the student’s contact with others. We ask that you maintain the privacy afforded to the individual by refraining from sharing this information with anyone else, even if the student chooses to share with others. Remember that student health information is protected under FERPA.

Will I be notified if a student in my class tests positive?

Not all students will be in person for the fall semester, so unless the student grants permission to share the positive test result, faculty will not be notified when a student taking courses only in ASU Sync has tested positive.

For students who have spent time in the classroom, we will support the process of case identification and contact tracing which will determine if the faculty member needs to be notified.

If a student in my class tests positive, should I teach class remotely for the next two weeks?

Our community has committed to reducing the risk of transmission through face coverings, physical distancing, and occupancy limits in classrooms. If a student tests positive in your course, our health and facilities professionals will initiate the proper cleaning and notifications as quickly as possible. We will communicate with you about any required adjustments to course location. Some individuals who had close contact with the person who tested positive may be asked to quarantine for fourteen days as a precaution.

Shouldn’t everyone in my class take a COVID-19 test or quarantine if possibly exposed?

Determinations about what should occur — quarantine and follow-up testing — will begin immediately upon awareness of a positive case. Only close contacts or high-risk exposures (less than 6 feet distance for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19) will be asked to quarantine as a result of their possible exposure. The analysis of close contacts is done by ASU medical professionals based on information informed by CDC and county guidance, emerging science associated with transmission risk, and interviews with the student/staff/faculty positive. To assist individuals in monitoring their own health, we have testing available for anyone who wishes to know their health status related to COVID-19.

What if I have more questions about COVID-19 status and teaching?

Please feel free to reach out directly to the Dean of Students at 480-965-6547. Also see the faculty FAQ site:  https://provost.asu.edu/sync/faculty/FAQ

 

Human Resources

If I or a household member have COVID-19, or if I suspect that I or a household member have the virus or have been asked to self-isolate, should I use sick leave?

If you have, or suspect you have, the COVID-19 virus, or if you have been asked to quarantine or self-isolate, or if you are required to stay home to care for a family member who has or may have COVID-19, please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. This process guide outlines reporting requirements for employees unable to work due to a COVID-19 qualifying condition. Any reporting under these FFCRA guidelines will not impact your sick leave or vacation leave balances. Your regular pay will continue as normal until you have been medically cleared to return to campus or your family member no longer needs your care.

For additional questions related to ASU leave policies, contact Human Resources at 1-855-ASU-5081, 8 a.m. to 5 p.m. Mondays through Fridays.

What if I have child care disruptions?

Share your concerns with your supervisor, who will be able to provide appropriate guidance. Review the information on the CVD-19 Supervisor Guidelines page. If immediate guidance is needed, please contact your designated OHR Partner.

Whom should I notify if I test positive for COVID-19?

Contact your supervisor immediately if you test positive for COVID-19. Additionally, all employees testing positive for COVID-19 will need to contact the Employee Wellness Exposure Management team ( 480-727-6517, EmployeeWellness@exchange.asu.edu), which will coordinate the process of tracing and notifying any close contacts who need to be aware of their potential exposure.

Are our sick and leave practices in compliance with the Families First Coronavirus Response Act?

Yes. Our current pandemic pay and leave practices meet or exceed the requirements of the FFCRA.

I am a supervisor. What should I do if one of my employees is diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Please contact the Employee Wellness Exposure Management team ( 480-727-6517, EmployeeWellness@exchange.asu.edu) as soon as possible. They will work with you to gather information about the employee, including information about when they were last on campus and with whom they may have been in close contact. They will also coordinate the process of tracing and notifying any close contacts who need to be aware.

The Employee Wellness Exposure Management team also will work with Facilities Management to coordinate the appropriate level of cleaning in the workplace.

Do not share information about the employee’s health with others or keep records regarding the illness in personnel files. That information is confidential by law, and any written records must be stored separately from personnel files. The Employee Wellness Exposure Management team will coordinate the process of tracing those who may have been in close contact with the individual and providing them with notice, in cooperation with county health.  By law, this notice must be accomplished without identifying the ill individual.

How should I record time in PeopleSoft for an employee who is not working due to COVID-19?

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time if the employee is unable to work. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. If employees can work remotely while recovering, they may do so.

What should I do if one of my employees has been in close contact with someone who has been diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Individuals who have been in close contact with those who have COVID-19 are at increased risk of developing COVID-19 and should remain in self-isolation and self-monitor for symptoms for at least 14 days from the date on which they had close contact with the ill individual. They should also follow up with their private health care provider, who can make a recommendation as to whether a test may be appropriate.

If they can work remotely, they should do so. If they need time to care for themselves or a family member who has COVID-19, they should report time not worked using ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. See ASU FAQs or contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu for more information.

What should I do if one of my employees is ill with something other than COVID-19, or if they are ill and are not yet sure what they have?

Employees who are ill should not be in the workplace, even if they are ill with something other than COVID-19. They should work remotely or take sick time until they recover. Contact OHR Partners for more information and guidance.

Below are resources you may find helpful:

Will employee assistance services be available for those who are concerned?

The Employee Assistance Office is available to consult with you or your employees during this period. Refer to the Employee Assistance Office webpage for more information.

Whom do I contact for HR-related questions?

Please contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu.

Still have questions after reading this FAQ? We're here to help!
Reach the ASU Experience Center (help desk) at 1-833-525-0610. There is also a live-chat option at uto.asu.edu/experiencecenter.

Additional health information

Keep up with the latest on the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Department of Public Health websites.