Novel Coronavirus: FAQ

Novel Coronavirus: FAQ

The health of the Sun Devil community is a top priority. This situation has raised many questions; we have tried to answer many of them here. If you have an issue that is not addressed below, please call 1-855-278-5080 or use the live-chat option at uto.asu.edu/ExperienceCenter/chat.

General

Is campus reopening?

ASU is set to resume on-campus, in-person classes on Aug. 20, 2020. 

Until then, students are attending classes digitally (with the exception of a small number of summer session B courses that do not lend themselves to remote instruction), and the majority of faculty and staff are telecommuting.

Faculty and staff may access their offices. However, they should first check with their supervisor to establish a time and for information about designated building entry points to ensure appropriate social (physical) distancing and proper health screenings.

If students need access to labs, studios, or performance spaces necessary to complete a summer project, faculty need to contact Facilities Management. Faculty and deans also will need to contact FM to arrange for proper health screenings and essential cleaning. Appropriate social (physical) distancing must be observed and enforced. Reach Facilities Management at 480-965-3633 or facman@asu.edu.

ASU Sandra Day O’Connor College of Law students must make an appointment for building access and may call: 480-965-6188.

For students who were previously using ASU computer labs or who do not have a computer or internet access at this time, the University Technology Office is able to help, based on a limited supply of devices. Laptops and hot spots can be reserved by applicable students through a checkout process at the ASU Library, and the equipment will be available for pickup or shipping at this time. Technical support for setup will be provided by UTO, and students will be able to turn to the ASU Experience Center help desk for additional support as needed. Start the checkout process.

If students need to check out books or other materials from the ASU Library, they can find details on how to do so on the ASU Library blog.

Following California Gov. Gavin Newsom’s March 19 shelter-in-place order, all ASU offices in California are closed until further notice. ASU offices in Washington, D.C., will reopen July 13; for questions or issues with the Washington location, contact Roxanne Ladd at Roxanne.Ladd@asu.edu or 202-446-0381.

See the May 15 update about a phased campus return.

Where can I get coronavirus updates about ASU?

For the most up-to-date information on Arizona State University policy and practices regarding the novel coronavirus (COVID-19), please visit coronavirus.asu.edu.

What about confirmed cases in the ASU community?

ASU works in close coordination with the Arizona Department of Health Services and the Maricopa County Department of Public Health and will continue deferring to public health agencies regarding disclosure of positive test results and related information. Public health officials will advise ASU if additional disclosure measures are necessary. ASU will work with the county and the state on tracing and notifying anyone who may have been in close contact with a positive case.

Any member of the ASU community who shows symptoms of COVID-19 is required to self-isolate upon showing symptoms. Individuals showing symptoms of COVID-19 should not wait until they are tested or receive test results to begin self-isolating. Individuals who have been in close contact with someone who has tested positive for COVID-19 should also self-isolate.

Regardless of where the individual lives, the health care protocol is the same for anyone who has tested positive: self-isolation for the period of time necessary per Maricopa County Health Department guidance (currently 10 days plus no symptoms for three days), regular (remote) health screenings, no-contact food delivery, and (remote) personal and emotional support. Students should contact ASU Health Services at 480-965-3349 for more information and assistance. Employees should contact their supervisor, who will work with Employee Wellness to provide information and assistance.

Who is the best source to get local, national and international coronavirus updates?

For broader information regarding the coronavirus, there are several good sources; we recommend reviewing updates and recommendations from the Centers for Disease Control and Prevention, the World Health Organization and, locally, the Arizona Department of Health Services,  https://azdhs.gov/index.php.

What are the latest travel guidelines?

University-sponsored international travel is prohibited at this time. University-sponsored domestic travel requires approval from the appropriate dean or vice president, as well as the provost or executive vice president.

As applicable, travelers must follow the ASU travel policyASU Domestic Travel guidance and COVID-19 guidelines for ASU researchers. Visit the CDC's Travel Health Notices homepage for the latest travel guidelines.

Does ASU have education tools that the wider community can use — for anyone, whether K-12 or an adult?

ASU for You is a new website that gathers some of Arizona State University’s most valuable learning tools in one place to meet learners where they are, both in terms of physical location and educational needs. As COVID-19 precautions are taken to ensure the safety of our communities, we must find new methods to keep learning on track for everyone at every level. 

The new site includes many learning tools at no cost such as virtual field trips; library access; video lessons, labs and simulations in K-12 subject areas; badge and certificate programs in areas such as health and well-being, smart cities and environmental science; tutoring, online courses and training videos for teachers or parents teaching from home; and courses for college credit. 

ASU for You is part of the university’s ongoing commitment to take fundamental responsibility for the communities it serves and provide access to all learners anywhere in the world. While these resources are valuable at any time, they are particularly relevant today given the circumstances we all face with COVID-19.

ASU For You will be updated regularly with new resources and tools. The university encourages people to share these resources with colleagues, family and friends — anyone who can take advantage of these tools.

With ASU recently receiving funding from the Coronavirus Aid, Relief and Economic Security Act (CARES Act), how does it intend to distribute those resources?

July 10, 2020, update:

The CARES Act

At Arizona State University, student success is our first and highest priority. We understand that the stress and uncertainty of this global public health emergency complicates the already challenging endeavor of pursuing a college education. We are committed to helping our students continue their successful educational journey toward graduation.

The COVID-19 pandemic poses stresses on many levels, but the value of a college degree remains one of the best ways to ensure a lifetime of achievement, satisfaction and financial security. At ASU, we believe it is our duty and our responsibility to continue to provide high-quality education to every qualified student who is willing to work for it. To that point, during the spring 2020 semester ASU distributed approximately $566 million in total financial aid, helping 63,000 students.

For weeks we have been carefully planning how best to allocate resources from the CARES Act, funds provided by Congress to support universities and help campus-based students manage through the added stresses of the global health crisis as they continue their education.

ASU received $63.5 million in CARES Act funds, and the university has one year to disburse the money to help students. At least$31.7 million of the funds must be used for direct student support; the balance will help offset the significant costs incurred to modify and continue services to students impacted by the pandemic. Following are the details of our plans to disburse the $31.7 million in direct student support.

From now through spring 2021, we will utilize the $31.7 million in the following ways to help immersion (on-campus) students who meet eligibility requirements based on financial need remain on the path toward graduation:

  • $14.4 million will be used to help continuing students who do not currently receive institutional aid from ASU. We expect that these funds will help about 4,000 undergraduate students and about 500 graduate students.
  • $8.9 million will help maintain our commitment levels to about 4,500 students from low-income families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program, which help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease because of the financial ramifications of COVID-19.
  • $2.5 million will be used to help about 1,000 new students with demonstrated financial need whose ability to enroll might otherwise be disrupted by the pandemic.
  • $2.4 million in need-based aid will help about 2,000 students who took classes this summer to get ahead, or catch up, in their studies.
  • $3.5 million will be used for aid for students and families whose financial circumstances have changed, meaning they now may be eligible for aid, or may now be eligible for additional aid. About $1 million of this money will be set aside for students who come forward with basic unmet needs. We expect that these initiatives will serve about 2,000 additional students.

In most cases, no application will be necessary. These will be automatic awards, with funds awarded directly to students and their student accounts. Overall, we estimate that this plan will help around 14,000 students including those eligible for Pell Grants and other need-based aid. The awards likely will range from about $500 to about $6,000.

While the CARES Act provides welcome resources, there are many additional ways ASU may be able to assist students. Changes in economic circumstances might mean a student is now eligible for federal financial aid, or now might be eligible for additional federal financial aid, and we are having these conversations with students every day. If personal circumstances have created a different economic environment, we encourage students to visit the special site set up by ASU’s Financial Aid and Scholarship Services for additional guidance.

We also know that students may be dealing with other experiences and expenses as they navigate the way through this global crisis. It might be the need for a laptop or a Wi-Fi hot spot to help with studies. If so, students can check out a laptop or hot spot at the ASU Library. It might be basic unmet needs like food and nutrition. If so, students can also direct those requests to our financial aid office.

The university addressed every issue brought forward for the spring semester with university resources. We know that students have been tested this year in ways that no one could have expected, and we realize that financial stress is a big part of the pressure. We understand the difficulties that students experience, and our commitment to helping students get the assistance they need is a central part of our mission.

________________________________________________

July 6, 2020, update:

The university is now finalizing its CARES Act plan. Once its plan is finalized, the intent is to distribute the CARES Act funds in August, with some distributions continuing in spring 2021.

________________________________________________

June 4, 2020, update:

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. 

ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students.

In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year. 

Separate from the CARES Act, ASU has distributed nearly $1 million in emergency grants to students from more than 20 different areas of the university who needed immediate help.

About 1,400 students received the emergency grants, which ranged from $100 to $2,400; the average award amount was about $700.

The emergency grants were provided to students to cover expenses related to their education, including housing/rent, meals, flights home and medical expenses. In most cases, students filled out a form or provided information regarding their individual circumstances so their cases could be reviewed.

Numerous ASU departments worked to facilitate the emergency grants. Students may have worked directly with their colleges, through the Dean of Students or through Financial Aid and Scholarship Services.

The university also has helped students in many other ways during the pandemic including:

  • Loaning more than 2,000 laptops and hundreds of Wi-Fi hot spots to continue instruction uninterrupted.
  • Providing essential services during the pandemic including telehealth for medical and counseling needs.
  • Continuing employment through the spring semester for student workers.
  • Expanding opportunities for internships throughout the summer. 

________________________________________________

MAY 22, 2020, update

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through Congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U. S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students. In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year.

 

Fall 2020

With so much uncertainty about the future, why is ASU announcing its plan to resume full-immersion on-campus classes this fall?

Right now, our intent is to host full-immersion on-campus classes this fall, and we’ve begun planning to do so. We know that COVID-19 will continue to be present in the future and that containment strategies, such as some form of physical distancing or modifications to food service, may need to be implemented in August or later. ASU will implement whatever safety measures and protocols are necessary to provide a safe environment for students and staff.

What modifications do you think might be needed to campus life?

Campus life will look different in many ways, and we will all need to make adjustments. With the cooperation and care of every member of the Sun Devil community, we’re confident we can all have a successful fall semester.

All ASU buildings – including residence halls and classrooms — will receive a thorough cleaning with medical-grade products followed by a fogging system cleanse prior to occupancy this fall. During the semester, all buildings will receive a thorough cleaning once per day, and high-touch surfaces will be cleaned twice daily. 

Everyone, including faculty, staff, students and visitors, will be required to wear face coverings in classrooms, labs, offices and community spaces. Students and employees should monitor their temperature each day they’re on campus. If their temperature is 100.4 degrees or higher, they should stay home and seek health advice. 

All on-campus ASU students and employees will be required to participate in a “Community of Care” training program designed to inform, educate and encourage healthy living and learning on campus and as a member of the ASU community. ASU will also have a community-wide communications campaign to remind students, employees and campus visitors of public health protocols to help prevent the spread of COVID-19.

All on-campus students will receive a “Community of Care” kit containing face coverings, a thermometer, hand sanitizer and other items for use in maintaining their health and wellness on campus. The university will have these items available for restocking. Employees will receive PPE and supplies though planned departmental distribution.

Sneeze guards and Plexiglas barrier installations will be used in high-frequency visitor areas, touchless technology will be used where appropriate, and social distancing will be observed.

What about face coverings?

Everyone will be required to wear a face cover while in ASU buildings and community spaces. Please see the “Face coverings” section below for more specifics.

How often will common-use areas be cleaned?

Custodial staff will disinfect high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

Please see the “Services” section below for more specifics.

Are you planning to implement COVID-19 testing for all students and employees?

All ASU students and employees will be pre-screened for information related to prior COVID-19 testing and travel. ASU will follow CDC guidance pertaining to isolation requirements for individuals traveling domestically or internationally. 

Testing will be available on all campuses — at the start of the semester and throughout the semester — for any student and employee who needs it. In particular, we encourage anyone who is experiencing COVID-19 symptoms or may have been exposed to someone with COVID-19 to request a test. 

The university houses a fully CLIA-certified* and FDA Emergency Use Authorization approved testing lab at the Biodesign Institute to perform a diagnostic qPCR test for those individuals who may have an active coronavirus infection. The ASU clinical testing lab has implemented testing for frontline health care workers, first responders and critical infrastructure employees since April. ASU will now provide a saliva-based COVID-19 test and will prioritize testing for any student or employee who is exhibiting symptoms or may have been exposed to someone with COVID-19. Turnaround time for test results is 24-48 hours. ASU has staff available to support contact tracing as needed.

Will COVID-19 testing be free?

ASU will be making COVID-19 virus testing available to students and employees for the fall 2020 academic semester. Benefits-eligible faculty and staff will be able to be tested,  free of charge and co-pays, by presenting an insurance card and Sun Card at the testing site. It is important to note that benefits-eligible employees already can obtain a test for themselves or their dependents through their primary care providers, and the cost is covered by their group health insurance, with no copay.     

ASU employees who get their benefits through other sources, such their parents’, spouse’s or partner’s plans, will be able to obtain a free test by presenting their insurance card and ASU ID card at the testing site. ASU employees with no benefits from any other source can still obtain a free test with their Sun Card.

Students can currently access testing through ASU Health Services for free.

Employees testing information is available on the ASU Employee COVID-19 testing webpage.

Is there a testing plan? How will we test all students returning to campus?

The COVID-19 testing plan (including contact tracing) for ASU is being finalized and will be announced soon.

Is contact tracing available at ASU?

The COVID-19 testing plan (including contact tracing) for ASU is being finalized and will be announced soon.

Will university housing be open?

Yes, we are planning for university housing to be open. Find more information on housing here.

Will there be any special parameters with respect to living in university housing?

ASU has consulted with public health officials and national associations — and will continue to do so — on recommended housing configurations and protocols. The university will accommodate shared housing spaces and single-room requests. Visitors will not be permitted in residence halls; accommodations will be made during move-in periods.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Could the decision to provide full-immersion on-campus classes change before the start of the fall 2020 semester?

Just as we have been from the start, ASU will continue to monitor COVID-19 and will adjust our operations as needed. Right now, our intent is to resume in-person classes for the fall 2020 semester.

Some classes at ASU have hundreds of students in them. Will those classes also be in-person?

The university is working on plans to reduce attendance in classrooms by half on alternating days. Those not attending in person on assigned days will participate in class through ASU Sync — remote learning using live lectures via Zoom, the approach used at the conclusion of the spring 2020 semester. 

If a student gets COVID-19, what is the procedure for who has to quarantine? How are classes supposed to run?

ASU will follow Maricopa County Public Health Department protocols related to isolation and treatment of individuals who exhibit COVID-19 symptoms or test positive. These guidelines are subject to change; visit maricopa.gov for current protocols.

For students who live on campus, isolation space will be available along with a complete suite of health care and food delivery services. While in isolation, students will be able to continue their classes via ASU Sync. 

Will there be athletic events or other university events and gatherings on ASU campuses?

We know athletics and other events are an integral part of the Sun Devil community. While plans will continue to develop, whether the university can host athletic and other events on campus will be determined at a later date and will be contingent on public health circumstances at the time.

In accordance with the NCAA, the Pac-12 Conference, public health officials and university guidance, Sun Devil Athletics is planning to allow student-athletes to return to voluntary workouts in our athletics facilities in a phased-in approach, beginning June 15, 2020. 

The Pac-12 Conference assembled a team of medical and infectious disease experts to develop best practices for member institutions to incorporate in the return to voluntary workouts. With this as a guiding principle, along with input from public and campus health officials/physicians, Sun Devil Athletics is establishing protocols that will be closely adhered to as we welcome student-athletes back to campus in phased groups over the next few months.   

Will there be plans in place for students who may not able to get back to ASU when the fall semester begins because of international travel bans?

International students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones. Please note that there may be some immigration impacts for new and/or continuing international students wishing to pursue these remote options.

For specific international questions, please reach out to the International Students and Scholars Center at 480-727-4776 or issc@asu.edu.

What about students who may be further at risk due to pre-existing conditions?

Consistent with our efforts to always meet learners where they are, ASU will offer courses in a variety of learning environments to accommodate students’ needs. 

For the majority of classes, immersion (on-campus) students will have access to three learning environments: 

  1. ASU immersion: On-campus, in-person, technology-enhanced learning environment.
  2. ASU Sync: Synchronous, technology-enhanced and fully interactive remote learning using live lectures via Zoom. This approach can be used simultaneously with in-person instruction to accommodate students in different circumstances and enable social distancing in classrooms or as stand-alone technology. It offers the benefits of face-to-face instruction in an interactive, group-learning environment.
  3. iCourses: Courses delivered entirely online with lectures available on demand. 

Our goal is to provide a quality learning environment that adheres to public health and safety guidelines from the U.S. Centers for Disease Control and Prevention. These three learning environments will give students the flexibility they need. Many classes will include a blend of in-person and ASU Sync experiences. Some labs, clinical experiences and fine arts courses that do not lend themselves to remote instruction will only be available through on-campus, in-person instruction. 

For specific questions, please contact the Dean of Students office.

I’m an employee. What if I have an underlying health condition and am concerned about returning to campus?

The Americans with Disabilities Act prohibits employers from making disability-related inquiries of employees. This includes asking an employee if they have a compromised immune system, chronic health condition or a condition that puts them in a high-risk category. Additionally, supervisors should not exclude an employee from the workplace solely because they have a medical condition that places them at a higher risk for severe illness due to COVID-19.  

If an employee has been asked to return to campus and indicates that they are unwilling to return due to being high risk, refer the employee to an ADA consultant to discuss a possible accommodation that may allow them to perform the essential functions of their position. Because the employee’s request may involve information about their health, it is important that you refer the request to an ADA consultant rather than handling it yourself, so that the university can ensure that confidentiality requirements are followed. Approved accommodations may include remote work, changes to the employee’s schedule or work location, or other accommodations. The ADA consultant will work with you to discuss the options that may be feasible for the particular employee.

If an ADA accommodation is not approved, refer the employee to the Office of Human Resources Benefits Department to explore whether they are eligible for leave under university policy.

Is fall break canceled?

Yes. To lessen travel risk, ASU is canceling fall break, which originally covered Oct. 12 and 13. Information on how this will affect Monday and Tuesday classes will be forthcoming from individual professors.

Whom can I contact with specific questions about admissions and housing?

If you have specific questions about enrolling this fall, please contact your admission representative.

For questions about housing, please visit University Housing.

 

Face coverings

Is wearing a face covering in the classroom and workplace mandatory? 

Yes. Everyone is required to wear a face cover while in ASU buildings and community spaces.

What should cloth face coverings be made out of?

According to the CDC, cloth face coverings may be made at home from common materials at low cost. The CDC states that cloth face coverings should include multiple layers of fabric. 

Why is a face covering recommended?

The U.S. Centers for Disease Control and Prevention recommends face coverings when distancing is difficult to maintain. COVID-19 spreads mainly from person to person through respiratory droplets produced when an infected person coughs or sneezes and also if someone speaks or sings. These droplets can land in the mouths or noses of those nearby or possibly be inhaled into the lungs. Studies and evidence on infection control indicate these droplets usually travel around 6 feet or two meters, about two arms’ lengths. Everyone is required to wear a face cover while in ASU buildings and community spaces.

Are face coverings recommended even if distancing can be maintained?

The CDC currently recommends wearing face coverings when distancing measures are difficult to maintain. Everyone is required to wear a face cover while in ASU buildings and community spaces, regardless of distance.

Face covers can help prevent pre-symptomatic and asymptomatic individuals from inadvertently spreading the virus to others. They are meant to protect others in case you are sick. Wear a face cover or a face shield in public.

On campus, this could be the situation in many community spaces: classrooms, offices, laboratories, sidewalks, bike racks, elevators, hallways, or when riding in vehicles or when taking public transportation. Because there is not enough data yet to precisely define the duration of time that constitutes a prolonged exposure, the CDC recommendation is currently 15 minutes of close contact to be used as a benchmark. More information is available on the CDC website

What is a safe way to handle face coverings — for example, to take it off to eat?

  1. Wash hands with soap and water or apply hand sanitizer first.
  2. Remove the face covering handling by the sides only.
  3. If the face cover is in good condition and not soiled, it may be reused.
  4. Carefully place the face cover into a clean bag, labeled with the user’s name. Avoid compressing the face cover. Do not seal the bag.
  5. Wash hands with soap and water or apply hand sanitizer after handling.

How do we address the wearing of face coverings by visitors who may choose not to?

Visitors must follow all ASU requirements.

What if someone is not wearing a face covering in open campus areas such as in the dining hall?

Protocols are already in place, including signs posted throughout spaces, to promote distancing and limit person-to-person interactions. There are efforts to communicate through a continuous educational awareness program to provide the latest safety information and encourage adherence to guidelines. Departments and buildings are also implementing safety plans for their spaces

Will ASU provide face coverings and hand sanitizers for students and employees?

Students coming to campus for the fall semester will receive “Community of Care” kits containing face coverings, a thermometer, hand sanitizer and other items for use in maintaining health and wellness on campus. The university will have these items available throughout campus for restocking. 

Faculty and staff will receive similar supplies. There will be a push of face coverings, hand sanitizer and cleaning products to all departments via mail codes in the latter part of July. These supplies will provide enough face coverings for all employees to have two each, as well as hand sanitizer and cleaning products for all work areas. This initial push will be centrally funded, and there is no action required to request them. Following the initial push, replenishment supplies can be ordered from central inventory via FMS Workday and will be available at cost and delivered the next day in most cases.

For on-site employees who require supplies prior to late July, follow the normal procedures of your department’s financial staff to order supplies through FMS Workday.

Individuals who have a medical condition or disability and are unable to wear a cloth face covering may engage in the ADA interactive process to identify a reasonable accommodation. Employees may initiate this process by contacting the Office of Diversity, Equity and Inclusion; students may contact the Disability Resource Center.

How many face coverings will be in the student Community of Care kit? Do students need to bring plenty of their own, either disposable or cloth?

Each student will get two face coverings in the Community of Care kit, along with a thermometer, hand sanitizer and other items for use in maintaining health and wellness on campus. The university will have these items available throughout campus for restocking; however, it is also recommended that students bring their own face coverings to campus in addition to what the campus is providing to ensure that they always have a clean one on hand.

For times when social distancing is not possible — for example, during experiments that require more than one person — would using a plastic/washable face shield suffice?

Each laboratory will have a safety protocol in place to address any specific PPE requirements or how to combine PPE based on a risk assessment for each task which incorporates CDC guidelines. Please follow up with the laboratory manager or principal investigator for these requirements.

Does the face covering recommendation change if the number of people in a space increases even with 6-feet social distancing?

No. Everyone is required to wear a face cover while in ASU buildings and community spaces. The CDC recommends wearing face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission. Data are insufficient to precisely define the duration of time that constitutes a prolonged exposure. According to the CDC, “recommendations vary on the length of time of exposure, but 15 minutes of close exposure can be used as an operational definition.”

Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing: stay at least 6 feet — about 2 arms’ length — from other people; do not gather in groups; and stay out of crowded places and avoid mass gatherings.

What are the guidelines for cleaning and reusing cloth face coverings used in public settings?

The CDC recommends washing cloth face coverings after each use. Cloth face coverings may be washed at the end of the day as long as the cloth face covering was removed and stored following ASU guidelines.

Cloth face coverings may be washed by hand or in a washing machine. Make sure to completely dry cloth face covering after washing. The CDC provides the instructions listed below.

Washing machine

  • You can include your face covering with your regular laundry.
  • Use regular laundry detergent and the warmest appropriate water setting for the cloth used to make the face covering.

Washing by hand

  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3 cup) household bleach per gallon of room-temperature water or
    • 4 teaspoons household bleach per quart of room-temperature water
  • Check the label to see if your bleach is intended for disinfection. Some bleach products, such as those designed for safe use on colored clothing, may not be suitable for disinfection. Ensure the bleach product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser.
  • Soak the face covering in the bleach solution for 5 minutes.
  • Rinse thoroughly with cool or room-temperature water.

Dryer

  • Use the highest heat setting and leave in the dryer until completely dry.

Air dry

  • Lay flat and allow to completely dry. If possible, place the cloth face covering in direct sunlight.

What are the guidelines for cleaning and reusing cloth face coverings used in laboratories?

Cloth face coverings are acceptable to wear in most research and teaching laboratories at ASU. However, wearing a face cover in some laboratories may present an added hazard. Always follow the safety plan for each laboratory. When used correctly, cloth face coverings used in laboratories will not be contaminated with any laboratory materials since they are worn on the face and not in direct contact with lab equipment or materials. If hazardous materials are known to have made contact with the cloth face covering — e.g., an accidental splash on the face — then follow regular accident procedures and discard the face covering as hazardous waste and replace as necessary.

As an additional precaution, it is recommended that cloth face coverings worn in labs are washed separately from other laundry or that a pre-wash step is included. Several options for washing separately or including a pre-wash steps are listed below.

  • Wash cloth face coverings separately from regular laundry. Wash with hot water and soap, or add bleach.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Place them on a Ziploc bag. Pre-wash them by adding 1-2 teaspoons of soap, seal the Ziploc bag and rub the Ziploc bag from the outside to pre-launder the cloth face covering. Rinse with water and keep the cloth face covering in the Ziploc bag. Finish laundering them at home following the CDC instructions listed in the previous answer for hand washing or machine washing.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Store them in a plastic bag. Hand wash them at home following the CDC instructions listed in the previous answer.
  • Remove cloth face coverings in the lab after removing PPE and washing hands. Store them in a plastic bag. Soak them with bleach at home for 5 minutes following the CDC instructions listed in the previous answer. Wash them with regular laundry.

Is it recommended to cover one's eyes, such as with safety glasses or face shield?

If eye protection or a face shield is required for the job or task, then always wear the appropriate PPE. As for protecting the eyes and face additionally, the risk of infection by contact with eyes is currently suggested to be low. The CDC states the nose and mouth are the main routes of infection. Goggles protect eyes from splashes, sprays and droplets from all sides. Face shields can also protect the eyes and face, depending on the design. Some face shields require the use of safety glasses underneath for complete eye protection.

What are acceptable alternatives to the cloth face coverings included in the “Community of Care” kits?

Individuals may make or purchase their own face covering, so long as they are of equivalent or greater efficiency to cloth face coverings. Individuals may also utilize their own face shields, provided they cover the entire face. Faculty members responsible for direct student instruction may request reusable face shields through FMS Workday.

Individuals who have a medical condition or disability and are unable to wear a cloth face covering may engage in the ADA interactive process to identify a reasonable accommodation. Employees may initiate this process by contacting the Office of Diversity, Equity and Inclusion; students may contact the Disability Resource Center. Materials Management has a supply of clear face masks and clear face shields in stock for those with an approved ADA accommodation. Additionally, kits distributed to departments with cleaning supplies will include a limited number of face shields or clear masks for guests and visitors with ADA needs.

Am I required to wear a face covering if I am alone in a closed room?

No, if you are alone in a closed room, a face covering is not required.

 

Services

What about building access?

All buildings on all campuses are closed unless special arrangements are made. Faculty and staff will still have access to their offices. If students need to access particular buildings — such as for lab access or studio or performance spaces needed to complete a project — faculty will need to let Facilities Management know. Faculty and deans will need to work with Facilities Management to arrange for proper cleaning that will need to be done. Appropriate physical distancing must be observed and enforced. Reach Facilities Management at 480-965-3633 or facman@asu.edu.

Beginning July 1, certain academic buildings will be returned to an open state including card access and mechanical doors to facilitate in-person summer session B courses.

For students who were previously using ASU computer labs or who do not have a computer or internet access at this time, the University Technology Office is able to help, based on a limited supply of devices. Laptops and hot spots can be reserved by applicable students through a checkout process at the ASU Library, and the equipment will be available for pickup or shipping at this time. Technical support for setup will be provided by UTO, and students will be able to turn to the ASU Experience Center help desk for additional support as needed. Start the checkout process.

If students need to check out books or other materials from the ASU Library, they can find details on how to do so on the ASU Library blog.

At the start of the fall semester, building access will return to an open state during business hours.

Following California Gov. Gavin Newsom’s shelter-in-place order for that state on March 19, all ASU offices in California have been closed until further notice. All ASU offices in Washington, D.C., are closed until further notice; for questions or issues with the Washington location, contact Roxanne Ladd at Roxanne.Ladd@asu.edu or 202-446-0381.

Are people being screened entering ASU buildings?

Some buildings have screeners at the entrance, but because of staffing levels not every building will have someone stationed at the door. For those buildings, ASU is asking that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick or do you feel ill?
  2. Do you have a fever of 100.4 or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as: a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

How many students will be allowed in classrooms?

ASU Environmental Health and Safety is available to conduct site visits to help with risk determinations if requested.

For laboratory and research facilities see Research Facilities Guidelines.

How often will common-use areas be cleaned?

Custodial staff will disinfect high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

When do the enhanced custodial services start?

Pre-return cleaning and disinfection of ASU facilities is anticipated to be completed by July 31. Following this initial cleaning and disinfection, custodial staff will disinfect high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging.

Is anything being done to the HVAC/AC systems?

ASU complies with the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations for maintaining healthy buildings during the pandemic, including maximizing fresh air intake, minimizing cross-flow of air in occupied spaces and optimizing system filtration to the greatest extent possible. ASU averages six to eight air exchanges per hour in our buildings, which meets or exceeds ASHRAE recommendations, and significantly more outside air in our laboratory spaces. In its numerous campus HVAC (heating, ventilating and air conditioning) systems, ASU uses air filtration designed for optimum performance and efficacy, including MERV 13 air filters in our larger HVAC systems. ASU also employs a cadre of filter changers and HVAC mechanics to ensure all HVAC systems are properly maintained, cleaned and operated at peak performance for air quality and temperature and humidity control. Maintenance of these systems has been prioritized over the summer.

What measures have been implemented to ensure the safety of custodial/janitorial workers?

ASU’s custodial contractor, Olympus, has a comprehensive personnel safety plan that follows CDC guidance.

Janitorial services have stopped in our lab over the last month or so. If I need a general trash/recycling pick up during closure, do I need to submit a pickup request or simply put the bins outside of the door?

No services have stopped in occupied spaces. If occupancy is authorized in your lab, please contact the FM service desk at 480-965-3633 and we will rectify the situation.

What if we have issues with seeing items not being clean?

Request custodial services using this service request. For urgent facility needs, call 480-965-3633. 

Where do we report an empty hand sanitizer station?

Report empty hand sanitizer stations to Facilities Management, 480-965-3633 or facman@asu.edu

What are the recommended disinfectants?

The U.S. Environmental Protection Agency has developed a list of approved disinfectants for use against SARS-CoV-2, the virus that causes COVID-19. If a product is not on this list, review the product’s label to confirm it has an EPA registration number and that human coronavirus is listed as a target pathogen. In addition, ASU Environmental Health and Safety has developed a list of recommended disinfectants for use at ASU:

See ASU Guidance to Prevent the Spread of Respiratory Viruses for ASU surface decontamination procedures.

What are the appropriate disinfectants for labs?

The following disinfectants are approved for use against SARS-CoV-2, the virus that causes COVID-19. You may place orders for these items through ASU Materials Management.

  • 70% isopropanol is preferred when available.
  • 70% ethanol also may be used.

Caution: Isopropanol and ethanol vapors may be irritating. Do not use ethanol, isopropanol or other flammable solutions in the vicinity of electrical outlets, hot surfaces or open flames. For more information, reference COVID-19 guidelines for disinfecting laboratory equipment and surfaces.

Is there a plan for work areas located in non-ASU controlled buildings?

ASU has multiple lessee and lessor agreements throughout the country. Where ASU is the lessee, these requirements will apply consistent with the type of occupancy listed above. As the lessor, a review of the requirements and the occupant’s plan to implement will be conducted.

Are water fountains considered OK to drink from?

Public drinking-water supplies are safe to drink; however, the surfaces around the fountain including the spout, button, lever and nozzles could pose a risk for the transmission of COVID-19 and other germs. Consider using only a clean cup or bottle before using the dispenser to prevent cross-contamination. In order to reduce risks, ensure neither your mouth nor your container makes contact with the spout of the fountain, and follow the below procedures. 

  1. Test the water flow and let the water flow for 10 seconds to allow for fresh, clean water to come through prior to drinking. 
  2. If the fountain requires you to push a button or lever, clean the surface before and after, or use your elbow. 
  3. Clean your hands afterwards with an alcohol-based rub or wash them with soap and water.

Is cold water or hot water better for washing hands? Are faucet temperatures being adjusted to match?

The temperature of the water does not appear to be a consideration in hand washing, according to the CDC, and the faucet temperatures will remain the same. The key to good hand washing depends on the length of time for each type and amount of soil on the hands. Evidence suggests washing hands for about 15 to 30 seconds removes more germs from hands than washing for shorter periods. If a faucet is malfunctioning, please contact Facilities Management at 480-965-3633 or facman@asu.edu

For more information on hand washing, please visit the CDC website.

What is the maximum number of people allowed/recommended in a lab if everyone is using face masks and 6-foot social distancing?

Signage will be placed on each laboratory listing the maximum occupancy and the required equipment to be worn. Employees and students will be required to wear a face cover while in ASU buildings and community spaces.

The CDC recommends wearing face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. Data are insufficient to precisely define the duration of time that constitutes a prolonged exposure. According to the CDC, “recommendations vary on the length of time of exposure, but 15 minutes of close exposure can be used as an operational definition.”

Is parking still accessible on campus?

Parking for essential ASU employees required to be on campus:

No new temporary permits will be issued. The deadline to use existing temporary permits for gated facilities and surface lot access is extended through July 31, 2020. 

The new parking permit year begins Aug. 1, 2020, when typical parking permit regulations resume.

Weekend access 

These ASU Tempe campus garages are open Saturdays and Sundays:

  • Apache | South campus. 
  • Stadium | North campus. 

All other gated facilities are operating 24/7 and require access or payment/validation.

Email Parking and Transit services at parking@asu.edu or call 480-965-0936 with questions. 

What if I need to visit the Parking and Transit offices?

You must make an appointment if you need to visit an ASU Parking and Transit customer service office on the Downtown, Polytechnic, Tempe and West campuses. Please call 480-965-6124 or email PTS to do so.

Are campus shuttles still running?

Starting May 18, both Maroon and Gold intercampus shuttle routes will operate on the class break/summer schedule, Mondays through Fridays only; pick-ups every 60 minutes.

  • 6 a.m. — Shuttle routes begin. 
  • 5 p.m. — Last shuttles leave both the Polytechnic and Tempe campuses.
  • 5:30 p.m. — Last shuttles leave the Downtown Phoenix campus. 

There is no shuttle service on May 25 and July 3. Both the Mercado and Tempe-West Express routes are temporarily unavailable.

At the start of the fall semester, intercampus shuttle routes will operate on the normal weekday and weekend schedules, posted on the Campus Shuttles page.

For the well-being of fellow riders, please do not board if you feel ill. All passengers should maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Visit https://cfo.asu.edu/shuttles and follow @asu2asuShuttles on Twitter for route updates.

What precautions are being taken for campus shuttles?

Shuttles undergo a complete cleaning every night, and shuttle staff will disinfect high-contact hard surfaces to include handrails, armrests and overhead compartment handles after completing each trip (e.g., Tempe campus to West campus). All shuttles are equipped with hand sanitizer dispensers at the door. Also, a portable hydrogen peroxide-based fogging system will be used to treat all parts of the shuttle interior at least monthly.

For the well-being of fellow riders, passengers are asked not to board if they feel ill. All passengers will be required to wear face coverings and should maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Seats will be blocked from use, and vehicle capacity will be reduced, to enable appropriate distancing. Visit https://cfo.asu.edu/shuttles and follow @asu2asuShuttles on Twitter for route updates.

Are bike valets still open?

The bike valets are temporarily unavailable until further notice.

What if I am uncomfortable taking public transportation and do not have a parking permit?

We appreciate concerns about taking public transportation, and the parking staff has created some short-term options to assist. Email parking@asu.edu and a member of the ASU Parking and Transit Services team will reach out to discuss these options further.

What about on-campus and home deliveries?

Materials Management will continue to deliver mail and packages — including from Amazon, DHL, FedEx and UPS — to their destination addresses unless departments ask for deliveries to be held. If unable to access the delivery location, couriers will return mail and packages to ASU Materials Management at the end of their route. Departments can retrieve mail and packages by appointment at the following locations: 

  • ASU Downtown and Tempe campuses: 1711 S. Rural Road, Tempe.
  • ASU Polytechnic campus: 7041 E. Unity Ave., Mesa.
  • ASU West campus: 4701 W. Thunderbird Road, Glendale.

Before picking up mail and packages, please email Mail Services to request pickup at least three hours before the desired pickup time. A Mail Services staff member will notify you when your mail and packages are available for pickup; bring your ASU ID card or driver’s license. Email Materials Management for assistance.

Home office supply deliveries

Starting in the fall semester, home deliveries will be restricted. 

Employees may order supplies for home delivery via the ASU Financial Management System. Home delivery orders require all standard fiscal approvals. Please follow these home delivery guidelines:

  • Capped at $250.
  • Limited to essential supplies only. 
  • Placed from existing Sunrise catalogs. 
  • Routed to departmental budget managers for approval. 

Controlled materials such as chemicals and gasses are not permitted. Home delivery orders cannot be charged to P-Cards and are not eligible for reimbursement. 

Before placing new orders, employees may visit their offices to gather supplies essential for them to work remotely. To ensure social distancing, employees should first check with their supervisors before heading to their offices. Employees also must bring their building keys or ASU ID card for ISAAC access. Call 480-965-3633 for building access assistance.

Once mass telecommuting ends, materials delivered to home addresses will be reported to departmental budget managers. All materials not consumed must be returned to ASU. 

Amazon currently prevents home delivery through FMS, and orders only may be shipped to campus addresses. Find more details at: https://cfo.asu.edu/article/20200330-amazon-home-delivery-asu-faculty-and-researchers.

Contact ASU Procurement with home-delivery questions via email or call 480-965-2160.

Find the latest updates on purchasing at the Business and Finance website.

How will physical paychecks be distributed to employees? Will they be sent by Mail Services, or will departments be responsible for distribution?

All payroll checks will be mailed to the employee’s home address by Mail Services.

I lost my Sun Card/Pitchfork ID card. How do I get a replacement?

Please visit https://cfo.asu.edu/cardservices-lost and fill out the appropriate form.

Is the U.S Passport Acceptance Office at ASU open?

The passport office is not currently taking applications, but the staff can assist with general questions and provide referrals to nearby facilities. Contact staff at 480-727-7373 or find more information at https://cfo.asu.edu/passport.

Will there be on-campus security?

Arizona State University Police Department is operational 24/7/365 and will continue to provide public safety services to the ASU community. In the event of high calls for service, staffing levels and stresses placed on first responder systems, ASU PD may have delays in responding to non-emergency calls for service. For life-threatening emergencies, call 911. Non-emergencies, call ASU Police at 480-965-3456 or use the ASU LiveSafe app. For more information, visit https://cfo.asu.edu/police.

Does ASU offer training for on-site personnel on the latest safety guidance and how to correctly wear personal protective equipment?

Yes. The training is available on the Career EDGE site.

What if I have more questions about cleaning or buildings?

For cleaning, facilities and operational questions, contact BF-Operations@asu.edu.

 

Health Services

Is ASU Health Services open?

Yes. Find locations and hours at https://eoss.asu.edu/health/contact.

What are the recommendations for self health checks?

The CDC outlines how to conduct daily symptom monitoring before coming to campus:

  1. Do you feel ill or sick?
  2. Do you have a fever of 100.4 or higher?
  3. Have you had known close contact with a person diagnosed with COVID-19 and have been asked to self-isolate or quarantine by a public health authority or by a health care provider?

If the answer is “yes” to any of these questions, contact your primary health care provider for guidance before coming to campus. Wear a face covering to further avoid the spread of illness. If you are an employee, also notify your supervisor anytime you are not able to report to work.

Will the university continue to supply face coverings and hand sanitizers?

The university will supply every faculty, staff and student with two reusable face coverings to meet the mandatory face covering requirement. Individuals wanting to wear their own are welcome to as long as it meets CDC standards: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Hand sanitizer stations will continue to be located throughout the campus including primary entries to buildings and in each classroom. In addition, various sizes of hand sanitizer will be distributed to employee work areas.

How will ASU Health Services support students in residence halls?

All on-campus students have access to ASU Health Services, a fully accredited health care provider operating in five locations across ASU campuses. Our more than 20 physicians and nurse practitioners are board-certified in emergency medicine, family medicine, internal medicine, neurology, orthopedics, rheumatology and sports medicine. Telehealth services will also be available to students. 

Find locations and hours at https://eoss.asu.edu/health/contact.

Will ASU Counseling Services continue to be available?

Yes. While the majority of classes remain online through the summer, ASU Counseling Services is offering mental health support services remotely. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community. Something as simple as talking to someone can help you feel better, improve your grades and manage stress. Learn more at https://eoss.asu.edu/Counseling.

For students enrolled through ASU Online, counseling is available through 360 Life Services, a free, 24/7 counseling and crisis intervention service. Staff can be contacted at 833-223-9883 or visit https://goto.asuonline.asu.edu/360lifeservices.

Should I be tested for COVID-19?

Call your health care professional or medical provider if you feel sick with fever, cough or have difficulty breathing, and have been in close contact with a person known to have COVID-19. Also contact your medical provider if you are experiencing at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Your health care provider will work with the local health department and the Arizona Department of Health Services to determine if you need to be tested for COVID-19.

Seek medical attention immediately if you have any of these COVID-19 emergency warning signs: trouble breathing, persistent pain or pressure in chest, new confusion or inability to arouse or bluish lips or face.

Additionally, the state’s COVID-19 information hotline is 1-844-542-8201.

 

Events

What about campus events, with campus reopening?

We know athletics and other events are an integral part of the Sun Devil community. While plans will continue to develop, whether the university can host athletic and other events on campus will be determined at a later date and will be contingent on public health circumstances at the time. 

Orientations and tours are being conducted virtually. Where possible, other events also are being transferred to an online environment. Check with your event’s organizer if you are uncertain.

Registered student organizations are encouraged to stay connected by utilizing SunDevilSync, Zoom and Slack. To determine the best next steps regarding events, student groups should work with their adviser or reach out to Brandon Gross..

I purchased tickets for an individual event that has been canceled. What should I do?

University venues and hosts vary, depending on the event. Reimbursement and refund policies will be set by the organizations sponsoring and hosting those events. Please contact the entity from whom your ticket was purchased for information regarding postponements, cancellations and refunds.

What about fall commencement?

Spring 2020 graduates who wish to participate in person may join the commencement ceremonies in December 2020 and May 2021. Find updates at graduation.asu.edu.

Is Family Weekend still happening?

The university is planning Family Weekend for Nov. 6-8. It is our hope that we can invite family members to campus in person, should local circumstances permit. If we cannot gather, we will have virtual options for engagement. Decisions about in-person gatherings will be made closer to the start of the fall semester. Check for updates at family.asu.edu.

 

Students — academic

Will students have a choice in class delivery mode?


For the majority of classes, immersion (on-campus) students will have access to the following three learning environments: 

  1. ASU immersion: On-campus, in-person, technology-enhanced learning environment.
  2. ASU Sync: Synchronous, technology-enhanced and fully interactive remote learning using live lectures via Zoom. This approach can be used simultaneously with in-person instruction to accommodate students in different circumstances and enable social distancing in classrooms or as stand-alone technology. It offers the benefits of face-to-face instruction in an interactive, group-learning environment.
  3. iCourses: Courses delivered entirely online with lectures available on demand. 

Our goal is to provide a quality learning environment that adheres to public health and safety guidelines from the U.S. Centers for Disease Control and Prevention. These three learning environments will give students the flexibility they need. Many classes will include a blend of in-person and ASU Sync experiences. Some labs, clinical experiences and fine arts courses that do not lend themselves to remote instruction will only be available through on-campus, in-person instruction. 

Based on current public health information, face coverings will be required by everyone in buildings and community spaces on all campuses. The university will also implement increased cleaning protocols including daily cleaning of classrooms with two additional cleanings of high-touch surfaces, providing cleaning and sanitizing supplies in all classrooms for students, and reducing attendance in classrooms by half on alternating days. Those not attending in person on assigned days will participate in class through ASU Sync. 

Out-of-state and international students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones.

In addition, we recognize that our new and currently enrolled ASU Online students are also facing life and family challenges due to the pandemic. ASU Online success coaches are ready to assist students to resolve issues that arise, and online students have the opportunity to receive academic, service and personal support remotely. 

Can I change how I attend class midway through the semester?

Yes. Because of changing circumstances and the need for flexibility, students will be able to use various learning environments. Many classes this fall will be a blend of in-person and ASU Sync classes, where students will be in person on some days and will learn from live lectures in a Zoom setting on other days.

Some students may not be able to begin the semester on campus because of personal preference, travel restrictions, health needs or other reasons. They can move from Sync classes to in-person classes when able.

For example, out-of-state and international students who wish to attend classes on campus but may not be able to arrive in time for the start of the semester will be given the opportunity to learn through ASU Sync for the first half of the semester, and if necessary, the full semester. Faculty will hold special office hours that accommodate different time zones

How do I access my classes online?

Students can attend courses as regularly scheduled simply by launching their course Zoom links from My ASU under the My Classes tab. Visit https://provost.asu.edu/remote/students for more information. Further Zoom instructions are available in a student guide.

What if a student struggles with online learning and needs to be in a classroom setting?

Students should be in communication with their academic adviser to adjust their class schedule to best fit their needs.

Is fall break canceled?

Yes. To lessen travel risk, ASU is canceling fall break, which originally covered Oct. 12 and 13. Information on how this will affect Monday and Tuesday classes will be forthcoming from individual professors.

What if I don’t have the technology needed to take courses through ASU Sync?

Students without their own device or internet access who are taking courses through ASU Sync can check out a laptop and/or hot spot in a process managed by the ASU Library and the University Technology Office. Visit lib.asu.edu/laptops-and-hotspots to get started.

What if I need textbooks? Can I get digital versions?

The Sun Devil Campus Stores are always open online. Learn more about campus store hours, digital and print course material availability, delivery options and rental-return details at https://www.bkstr.com/arizonastatestore/home

How will the university continue to accommodate students with disabilities?

Accommodations will continue to be administered, and the Disability Resource Center will continue operations to assist you in learning remotely. If you need additional support or information, contact your Disability Access Consultant (DAC) via their email, phone or Zoom conference.

If you haven’t previously used DRC services but need accommodations, you may register with the center using the New Student Application. DACs can complete your intake by email, phone or Zoom conference.

For more information on the DRC’s continuity plans, please see the DRC website or contact the center by phone at 480-965-1234 or by email at DRC@asu.edu.

What online resources does the ASU Library offer?

The ASU Library, with locations on all four campuses that will be open for the fall semester, has a vast number of digital services. Those include One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. Learn more about library resources that are accessible anywhere.

Will attendance requirements be the same online?

As with all courses, the faculty will establish attendance requirements for each course, and the students are expected to communicate with the instructor regarding any absences. Faculty will communicate with students regarding any changes in their attendance practices.

Does a Y (satisfactory) grade meet satisfactory progress for financial aid?

Satisfactory academic progress measures three things: GPA standard (maintaining a minimum GPA), pace rate (passing 67% of attempted ASU credit hours) and maximum credit hours (maximum attempted credit hour limits for the degree program).

Since the Y grade is not a letter grade, it can only count toward the pace rate and maximum credit hours. If students do not meet the GPA standard, they can submit an appeal for the continuation of financial aid.

How is a Y grade used to meet prerequisite requirements?

A Y grade is considered to be the equivalent of a C or above.

How does a Y grade impact DARS or a major map?

If a requirement is looking for a C or better, the Y will satisfy it in the degree audit. There are a few cases where units have set up requirements to reject a Y, but those are rare. Please consult your adviser for grade requirements in your major.

What measures are in place to prevent cheating with online courses?

At ASU, online exams are proctored. Students take exams with their webcam on and a proctor monitoring them, and any looking at notes, talking to other people or other unauthorized actions are reported to the instructor. All violations of the Academic Integrity Policy are investigated. We expect all students to follow the ASU Student Honor Code.

ASU’s proctoring solutions (Respondus Montitor/LockDown Browser) are integrated into Canvas, ASU’s learning management system. For any courses that do not use Canvas, ASU has RPNow. ASU may deploy additional tools as well. Faculty may also redesign a test to another form of assessment that discourages cheating.

How are advising and course registration being handled?

Academic advising is available through Zoom, telephone and email. Beginning with the fall semester in August, advising will be available through those forms as well as in-person meetings. Students can schedule an advising appointment online by going to My ASU and clicking on the link in the Academic Support Team box for contact information for their adviser.

Registration will continue through the normal processes in My ASU. Please see Registering for Classes (https://students.asu.edu/register-for-classes) for step-by-step instructions

I’m a future student. Are campus visits and orientations still happening?

At this time, all New Student Orientation programs will be conducted online until further notice. Your virtual orientation program will occur on the same day of your scheduled in-person program. You will receive detailed information for your upcoming orientation via email in the coming days. The health and well-being of our students, faculty, staff and guests are our highest priority. We understand that this may be a time of uncertainty for you or your family. If you have any questions or would like more information, please contact our office at 480-965-2880 or orientation@asu.edu.

Currently all upcoming on-campus ASU visit experiences are being hosted virtually until further notice. You can attend a virtual Experience ASU visit through Zoom. These are live sessions with ASU enrollment team members and current students, offered Monday through Saturday each week. Every session will go over admission and enrollment processes with the option to attend additional academic sessions hosted by the university’s colleges and schools, including Barrett, the Honors College. 

Rising high school seniors and juniors and prospective transfer students, please consider joining our weeklong, global virtual program More to Explore, June 21-27, where you can design a customized visit experience from over 125 sessions.

Let us know how we can help with your ASU enrollment needs. We have a dedicated team of professionals ready to help. Contact the Admissions team.

What will happen to my admission offer if my final transcript(s) will look different because of school closures?

Given the interruptions that COVID-19 has caused, ASU understands that the format and release date of final transcripts from high schools, colleges, community colleges and international schools may vary. ASU will continue to honor the admission of first-year students as long as they meet ASU’s minimum qualifications for admission and the student’s high school certifies that they have graduated.

How will ASU award Advanced Placement (AP) credits given the changes to the testing format announced by the College Board?

ASU recognizes the effort that students have already made in these challenging courses and will continue to award ASU credit consistent with previous years for 2020 AP exams completed.

What about summer school?

ASU's summer sessions A and C, which began on May 18, will be offered through remote learning techniques including online and Zoom delivery. The university wants to ensure everyone has the opportunity to continue their studies, make up for a course you may have dropped, or get ahead so you might graduate sooner. We also want to ensure you can do this in a safe environment. Students are urged to register for courses so the university can be sure to accommodate all of their learning needs.

For summer session B, which begins July 1, we will limit almost all instruction to ASU Sync (using Zoom technology), ASU Online and ASU iCourses. A small number of courses in summer B session that do not lend themselves to remote instruction will be offered with in-person instruction on campus. For each of these courses, we will work with faculty and enrolled students on the following safety measures and protocols:

  • Appropriate physical distancing measures are followed in the classroom.
  • At this point we are strongly recommending face coverings in classrooms and will communicate before July 1 if face coverings will be mandatory.
  • Health screenings before students enter the classroom, details of which can be found here.

If you have any questions, please contact your academic adviser. If you do not see a course you need, please contact Vice Provost for Undergraduate Education Frederick Corey (Frederick.Corey@asu.edu ), and if you are a graduate student, please contact your college’s graduate office for more information.

Will tuition be the same for students attending on-campus courses, even if they are taking a combination of in-person and ASU Sync classes?

Yes.

Am I still going to have to pay fees for services or activities I can’t use such as the recreation fee and the student athletics fee?

ASU fees are assessments established by student leadership in support of student activities. Given the unique current public health circumstance, some services are being offered in a slightly different format but they are all available. It is important to note that these fees, while a helpful and important contribution from students, do not cover the full operating expenses of these services. 

Specifically with regard to recreation fees and athletics fees, Sun Devil Fitness Center is preparing to reopen for fall. In the meantime, it offers live classes via social media, fitness on demand, and a complete array of other services, such as nutrition and wellness coaching, in a virtual format. The athletics fee covers more than just athletics, including free exam-preparation courses and increases in research and teaching assistant stipends.

The entire ASU student community contributes to the cost of these programs and services, though personal usage from semester to semester may vary. We share in supporting the programs used by all, just as we share in using the programs — choosing the ones that best serve our personal interests at any particular point in the student journey. 

 

International students

U.S. Immigration and Customs Enforcement announced on July 6 that international students cannot take a full online course load and remain in the U.S. during the fall semester. How does that affect ASU international students?

ASU does not believe the new regulations and procedures proposed by ICE will have a material impact on the university or its international students. Students attending ASU on a F-1 visa do not now generally participate in ASU Online courses at any significant level. Students attending ASU on a F-1 visa in fall 2020 will continue to participate in immersive, synchronous classroom instruction both in-person and through ASU Sync.

What is the status of OPT for the upcoming year?

Please visit https://issc.asu.edu/coronavirusfaqs for more information.

Can I participate in CPT in summer 2021?

Recognizing that students need two on-campus semesters before they are eligible for a CPT or an off-campus internship, students can arrive physically by the beginning of fall 2020 session B and remain eligible for off-campus internships in summer 2021. If you cannot arrive by fall 2020 session B, you will not be able to hold a summer 2021 internship unless your program requires you to be in an off-campus internship in the summer.

I have been admitted to an ASU graduate program but have been unable to obtain my visa. What options do I have?

You can work with your academic unit to see if there is an iCourse/ASU Sync option for your program, or defer to a future semester.

I have been admitted to an ASU graduate program and offered a TA/RA appointment but have been unable to obtain my visa — OR — I am already enrolled in an ASU graduate program, hold a TA/RA appointment but have been unable to return to the U.S. What are my options?

Confirm with your faculty supervisor and/or the academic unit that the work can be completed remotely. You must have access to a computer, reliable internet, and any other materials needed for the work assignment (e.g., books, materials). You will need to be registered for courses per the assistantship offer. Work with your academic unit to see what iCourse/ASU Sync options are available for your program. You will need to contact Admissions at Grad20@asu.edu to defer your I-20 start date to the appropriate session or semester.

There will be circumstances in which students are unable to hold an TA/RA or virtually attend classes. This could include:

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

If I am an TA/RA; how will I receive my stipend?

Stipends may be payable via Flywire or a U.S. bank account. We are still working out details of this.

What about payroll taxes?

Students, not ASU, will be responsible for knowing tax liability.

Income from the TA/RA position is not taxable until the student arrives in the U.S. except for students with a green card or dual citizenship. Students must confirm this and are responsible for any taxes in his/her own country.

For students who previously held an TA/RA and are unable to return to the U.S. at this time will need to confirm with ASU Tax Services that he/she will be working remotely before Tax Services will remove U.S. tax deductions.

As a TA, is there anything additional I need to know?

You will need to confirm that you can perform the work remotely. The work may involve having adequate access to a computer and the internet as well as attending lectures via Zoom, grading digital assignments, answering student emails, holding office hours via Zoom for students and managing time-zone differences when making assignments for courses.

You will need to attend remotely the TA orientation by the Graduate College and any unit-specific training, and meet with the instructor-of-record for the class. Units will need to consider time-zone differences when scheduling.

As an RA, is there anything additional I need to know?

You will need to confirm that you can perform work remotely, including access to the right software, data, Office of Research Integrity and Assurance (ORIA) guidelines, etc. Work may include activities such as data processing, programming, literature searches and writing assignment.

You will need to work with your faculty supervisor to ensure you go through onboarding and training activities so that you are aware of the performance expectations for the position.

Student safety is a top priority. Assigned tasks should not include experiments or work that is normally performed in a laboratory-controlled environment.

Will ASU pay for my internet access?

ASU will not subsidize or pay for the internet access for anyone holding an TA/RA position.

What happens if my visa is declined after I begin a TA/RA appointment?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

Is there a deadline by which I must arrive at ASU?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

What do I do when I arrive at ASU after obtaining my visa?

  • Check in with ISSC.
  • Submit records of MMR.
  • Fill out new hire paperwork with ASU Human Resources including I-9 and obtaining a Social Security number.
  • Check in with your supervisor within three days. 
  • Any other department-specific requirements and trainings.

 

Graduate students

How should I hold my defense during summer 2020?

Defense committees, including students, should plan to participate remotely for defenses scheduled during the summer semester (through Aug. 11, 2020).

Are there best practices to help students and committees as they plan for a remote defense?

Yes! There are many strategies that can be employed to ensure a smooth, virtual defense. The Graduate College has a webpage that includes a guide to online defenses to help with planning and conducting a remote defense.

What about the Graduate College requirement to hold a public defense?

The requirement to hold public defenses is suspended for the duration of the coronavirus precautionary restriction on in-person instruction (that is, through Aug. 11); however, many programs are using Zoom to replicate the public part of the defense. Holding a virtual public defense can allow for audience members to join who might have otherwise participated in person, such as friends, family and colleagues. While this is certainly not required, it is an available option — and encouraged, if both student and committee agree. 

Additionally, if for any reason either a faculty member or a student feels unsafe or prefers to participate in a defense remotely, even after campus returns to in-person instruction in fall 2020, the Graduate College will permit this option for any member of a final exam/defense.

Can I still take my comprehensive exam this fall?

Your faculty committee and staff adviser can assist in determining your readiness to take the comprehensive exam for your program. You can discuss with them the topics and testing mode, as well as the requirements to take it. If you need to postpone taking the exam until spring, that may also be an option. Consult with your unit adviser and committee regarding all of your options.

Do I have to hold my defense in person this fall?

If you and your faculty committee determine that you are ready to hold your defense in the fall, you may follow the guidelines found on the Graduation College website here to schedule it. You should consult with your committee and staff adviser to determine if Zoom will be utilized to hold the defense and if there will be an in-person component. Students conducting their defense in fall should be registered and follow graduation deadlines.

What if I don’t feel comfortable coming to campus for my defense?

It is important to discuss with your committee and your graduate staff adviser your options regarding your defense, especially in regards to how Zoom will or will not be utilized for the committee deliberation portion and room scheduling policies. Students should check and follow the ASU campus guidelines regarding the coronavirus whenever on campus found at this link.

What should I do if COVID-19 has disrupted my research plans or progress toward graduation?

All graduate students are encouraged to have a conversation with their faculty committee and staff adviser to discuss your options. You may have to adjust your timeline based on the progress of your academics or research. It is important to discuss your options and find out what, if any, flexibility exists.

I am really stressed due to COVID, and I need more time to work on my thesis/dissertation document. Can I submit my document after the deadline?

Please email gradformat@asu.edu for your specific situation.

Due to COVID, if we submit our thesis/dissertation document after the deadline, will we still be able to graduate?

Please email gradformat@asu.edu for your specific situation.

I have been admitted to an ASU graduate program and offered a TA/RA appointment. Is my offer still valid?

You need to work with your academic unit to ensure that you will be able to fulfill the duties of the position and meet the expectations.

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

 

Housing, dining and campus life

What is the status of university housing?

Please find the latest information regarding staying on campus at https://housing.asu.edu/contact-us/faq.

ASU has consulted with public health officials and national associations on recommended housing configurations and will provide both shared housing spaces and single-room requests.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Are move-in dates going to be changing? At what point will they be confirmed so students can solidify travel arrangements?

Move-in details will be available the week of July 6.

In the residence halls, what are the cleaning protocols? Will both rooms and common areas be cleaned twice daily?

Custodial staff will clean and disinfect room interior surfaces such as furniture, appliances, restrooms, light switches, door hardware and mattresses, prior to check in. Students will be responsible for obtaining cleaning and disinfecting supplies and for cleaning and disinfecting their own spaces. A list of recommended supplies will be provided to students. 

High-contact surfaces in common areas will be disinfected at least twice per day by site owners or custodial staff.

For university housing, will there be a price difference for a single room vs. a shared room?

Yes. We have a variety of room configurations in university housing. For example, private room with private bath or private room with shared bath, etc. Single and shared room prices are different by hall. Please visit housing.asu.edu for the schedule of charges. 

If I have a single, private room, do I still have to share a bathroom?

University Housing has various room configurations. Sharing a bathroom depends on the residence hall and the room configuration. You may log on to My ASU and view your housing portal, where a description of your room assignment is listed, or visit housing.asu.edu for details on your assigned room layout. 

If I live in a residence hall and become infected with the novel coronavirus, how will I be taken care of?

Any student who tests positive for COVID-19 will have the full support of the university. If a student tests positive, they will be given a room to isolate for the period of time necessary per Maricopa County Health Department guidance (currently 10 days plus no symptoms for three days). We will provide food, daily check-ins from student support staff, and medical support as needed. Depending on how the student is feeling, they can continue in courses through ASU Sync.

Will campus dining be open?

ASU will maintain takeout dining throughout its campuses’ dining and retail locations with pre-packaged, disposable utensils for the fall semester. Touchless payments, physical distancing in lines, sneeze guards/Plexiglas barriers and extended hours will be implemented. 

ASU will use Environmental Protection Agency-approved, medical-grade products for cleaning and will increase the frequency of cleaning of high-touch areas. Sanitizing wipes will be available on tables, and sanitizing stations will be installed throughout dining areas. All food-service employees will receive a health symptom screening prior to every shift.

Are there any changes to meal plan pricing? Will I still have choices in what I want to eat? What if I want second helpings?

Meal plan prices were approved by the Arizona Board of Regents in May and posted on ASU Dining website. Sun Devil Dining is planning on reopening all of its dining locations and retail venues across ASU campuses with guidance from local, state and CDC authorities. 

One meal swipe in All-You-Care-To-Eat Dining gives you full access for one hour and all you care to take out.

What precautions is ASU taking with residential areas and university dining?

Housing

ASU has consulted with public health officials and national associations on recommended housing configurations and will provide both shared housing spaces and single-room requests.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; face coverings will be required; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Dining

ASU will maintain takeout dining with pre-packaged, disposable utensils for the fall semester. Touchless payments, physical distancing in lines, Plexiglas barriers and extended hours will be implemented. Additional outdoor dining space will be added.

ASU will use Environmental Protection Agency-approved, medical-grade products for cleaning and will increase the frequency of cleaning of high-touch areas. Sanitizing wipes will be available on tables, and sanitizing stations will be installed throughout dining areas. All food-service employees will receive a health check screening prior to their shift.

What are the guidelines for eating on campus?

Employees and students should make every attempt to find a location where they can eat privately or while maintaining 6 feet of distance from others. Employees should eat at their desks or in office areas, conference rooms, enclaves or non-traditional places, such as outside on lawns or benches. Supervisors should consider alternating or staggering mealtimes to allow for greater flexibility of space usage. Students should eat in private rooms, outside areas or in other locations where they can maintain 6 feet of distance from others.

Regardless of the location, face coverings may be removed only while eating, and individuals should minimize time spent in close proximity to others. Disinfectant materials will be provided to employees to disinfect public spaces before use.

What accommodations are being made to increase outdoor space for eating since dining halls will be takeout only?

ASU landscape supports our weather. We have a great amount of shaded areas for outdoor dining. Students may also take food back into residential spaces.

Will fitness centers be open, and if so, what will be the cleaning protocols for those facilities?

The Sun Devil Fitness Complexes will be open at all locations and with protocols to ensure social distancing. Reservations for equipment/spaces will be available to confirm you have access when you arrive. The SDFCs have developed enhanced facility and equipment cleaning protocols and expectations for both users and our staff to ensure the safety of everyone. Visit fitness.asu.edu for additional information related to reservations and cleaning protocols.

Will I be able to participate in extracurricular student opportunities?

Yes. Students will continue to have opportunities to engage in extracurricular activities. Guidelines and expectations for participation will be shared to allow students to participate safely.

What is the plan for Greek life? Will pledging be allowed in the fall semester?

Fraternity and Sorority Life is continuing to monitor the situation and will follow CDC guidelines. They will be offering virtual sessions throughout this summer. Students can attend any of these virtual sessions: https://eoss.asu.edu/orientation/virtual-expo

Will there be mail delivery on ASU campuses?

We have not been informed of any change in service by the U.S. Postal Service; private delivery companies operate at their own discretion.

 

Student jobs, internships and study abroad

Has ASU canceled any study abroad programs due to COVID-19?

All study abroad programs have been canceled through the summer of 2020.

I need an internship to graduate. What if my employer changed or rescinded my offer?

If your employer has changed your internship offer, discuss the changed offer with your internship coordinator to confirm whether it will still fulfill your internship credit. If it will not fulfill your credit or your offer has been rescinded, here are some ways to find another internship opportunity:

  • Search Handshake for current internship postings locally, nationally and globally. You can use keywords such as “remote” or “virtual” in your search.
  • Connect with the internship staff/faculty in your academic program to learn about how alternative, project-based internships may count towards your internship credit.
  • Schedule an appointment with Career and Professional Development Services to discuss internship search strategies and learn more about the hiring trends in your field.

What career services are available?

ASU’s Career and Professional Development Services offers virtual drop-in career and internship advising. 

 

Faculty and staff: Teaching and working remotely

With Arizona’s Stay At Home order lifted, are we still working remotely?

As you may be aware, Gov. Doug Ducey announced earlier this week that Arizona’s Stay At Home order will expire Friday, May 15, and he introduced new guidance for reopening businesses and other organizations.

For now, if you have been working remotely, please continue to do so.

We are working through plans to phase our workforce back in and will have details to share on that soon. We do not expect that our return to working on campus will be immediate. Our current plans are considering a phased return of the workforce over the next several months. Again, if you have been working remotely, please continue to do so and continue to adhere to public health guidelines to prevent the spread of COVID-19.

What resources are there for teleworking?

A resource website has guidelines and information on equipment, payroll, phone lines, communication tools and more. 

What resources are there for teaching remotely?

The website https://provost.asu.edu/remote/faculty is a central resource of information and links to various support materials about teaching remotely. Zoom is available for teaching nearly every immersion course at ASU. 

How will this situation affect adjunct faculty?

Adjunct faculty, like all faculty, are expected to meet their university teaching commitments. Information about delivering your class online through Zoom is available here: https://uto.asu.edu/zoom-teaching.

What is the status of on-campus research?

As of June 1, ASU Knowledge Enterprise is beginning a measured approach to ramp up research activities that cannot be completed remotely. For guidance on the process of increasing on-campus research for principal investigators and research groups, visit research.asu.edu/research-intensification-plan-2020.

I'm supposed to present at a conference. Should I cancel all travel?

University-sponsored international travel is prohibited at this time. University-sponsored domestic travel must receive approval from a dean or vice president, as well as an executive vice president.

How do I secure my Zoom meetings against disruptions from those outside the university?

Zoom has taken steps to mitigate this issue in the Zoom 5.0 update. Please ensure you are logged on to Zoom via your ASU Enterprise Zoom account. If you are logged on via a personal account, you are not getting the benefits of ASU Enterprise Zoom security. 

To protect classes and meetings from unwanted disruptions, now only the host of a given Zoom session can share their screen by default. Learn how to pass the screen-sharing permission to one, several or all Zoom session participants by viewing our knowledge base article.

I just need to schedule a Zoom meeting. How do I do that?

  1. Go to http://asu.zoom.us/
  2. Click on “log in” and sign in with your ASURITE. (If you get a pop-up box after that, click accept.)
  3. You should now be on a Zoom page with your name, department and other info. On the upper right, click on “Schedule a meeting.”
  4. Fill in the fields as needed. Pro tip: Clicking “both” under audio adds call-in information for those whose computer audio isn’t working. Hit “Save” at the bottom.
  5. On the next screen, click on “Copy meeting invitation” (on the right, midway down the page) and then copy that info over into an Outlook meeting invite. (There are other ways to do this, but this is often the simplest way.)
  6. At your meeting time, just click on the Zoom link in your own Outlook meeting invitation.

Find more Zoom instructions and training on the UTO site at https://uto.asu.edu/zoom.

My PPE Workday order was canceled as my area wasn't a testing center. Is that now lifted?

Yes. Follow the normal procedures of your department’s financial staff to obtain cleaning supplies, face covers and personal protective equipment through FMS Workday.

Will ASU notify us if there are cases in our department?

ASU has staff available to support contact tracing as needed.

 

Human Resources

If I or a household member have COVID-19, or if I suspect that I or a household member have the virus or have been asked to self-isolate, should I use sick leave?

If you have, or suspect you have, the COVID-19 virus, or if you have been asked to quarantine or self-isolate, or if you are required to stay home to care for a family member who has or may have COVID-19, please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. This process guide outlines reporting requirements for employees unable to work due to a COVID-19 qualifying condition. Any reporting under these FFCRA guidelines will not impact your sick leave or vacation leave balances. Your regular pay will continue as normal until you have been medically cleared to return to campus or your family member no longer needs your care.

Notify Employee Wellness at 480-727-6517, 8 a.m. to 5 p.m. Mondays through Fridays. For additional questions related to ASU leave policies, contact Human Resources at 1-855-ASU-5081, 8 a.m. to 5 p.m. Mondays through Fridays.

What if I have child care disruptions?

Share your concerns with your supervisor, who will be able to provide appropriate guidance. OHR is preparing guidelines and training for supervisors and will provide additional information soon. Review the information on the CVD-19 Supervisor Guidelines page. If immediate guidance is needed, please contact your designated OHR Partner.

Whom should I notify if I test positive for COVID-19?

Contact your supervisor immediately if you test positive for COVID-19. Additionally, all employees testing positive for COVID-19 will need to contact Employee Wellness (480-727-6517), which will coordinate the process of tracing and notifying any close contacts who need to be aware of their potential exposure.

Are our sick and leave practices in compliance with the Families First Coronavirus Response Act?

Yes. Our current pandemic pay and leave practices meet or exceed the requirements of the FFCRA.

I am a supervisor. What should I do if one of my employees is diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Please contact Liz Badalamenti, RN from Employee Wellness, at elizabeth.badalamenti@asu.edu as soon as possible.  She will work with you to gather information about the employee, including information about when they were last on campus and with whom they may have been in close contact. She will also coordinate the process of tracing and notifying any close contacts who need to be aware of their illness.

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time if the employee is unable to work. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. If employees can work remotely while recovering, they may do so.

Badalamenti also will work with Facilities Management to coordinate the appropriate level of cleaning in the workplace.

Do not share information about the employee’s health with others or keep records regarding the illness in personnel files. That information is confidential by law, and any written records must be stored separately from personnel files.  Employee Wellness will coordinate the process of tracing those who may have been in close contact with the individual and providing them with notice, in cooperation with county health.  By law, this notice must be accomplished without identifying the ill individual.

How should I record time in PeopleSoft for an employee who is not working due to COVID-19?

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time if the employee is unable to work. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. If employees can work remotely while recovering, they may do so.

What should I do if one of my employees has been in close contact with someone who has been diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Individuals who have been in close contact with those who have COVID-19 are at increased risk of developing COVID-19 and should remain in self-isolation and self-monitor for symptoms for at least 14 days from the date on which they had close contact with the ill individual. They should also follow up with their private health care provider, who can make a recommendation as to whether a test may be appropriate.

If they can work remotely, they should continue to do so. If they need time to care for themselves or a family member who has COVID-19, they should report time not worked using ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. See ASU FAQs or contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu for more information.

What should I do if one of my employees is ill with something other than COVID-19, or if they are ill and are not yet sure what they have?

Employees who are ill should not be in the workplace, even if they are ill with something other than COVID-19. They should work remotely or take sick time until they recover. Contact OHR Partners for more information and guidance.

Below are resources you may find helpful:

Will employee assistance services be available for those who are concerned?

The Employee Assistance Office is available to consult with you or your employees during this period. Refer to the Employee Assistance Office webpage for more information.

Whom do I contact for HR-related questions?

Please contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu.

Still have questions after reading this FAQ? We're here to help!
Reach the ASU Experience Center (help desk) at 1-855-278-5080. There is also a live-chat option at https://uto.asu.edu/ExperienceCenter/chat.

Additional health information

Keep up with the latest on the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Department of Public Health websites.