Novel Coronavirus: FAQ

The health of the Sun Devil community is a top priority. This situation has raised many questions; we have tried to answer many of them here. If you have an issue that is not addressed below, please call 1-833-525-0610 or use the live-chat option at uto.asu.edu/experiencecenter.

Latest updates

Sept. 7: Whom should I contact if my classroom doesn’t have masks? (New question and answer)
Sept. 7: Can I get a third COVID-19 vaccine dose at ASU? (New question and answer)
Aug. 23: If I am a TA/RA; how will I receive my stipend? (Updated answer)

 

General

Where can I get coronavirus updates about ASU?

For the most up-to-date information on Arizona State University policy and practices regarding the novel coronavirus (COVID-19), please visit coronavirus.asu.edu.

Are face coverings required on campus?

Please see the section below on face coverings.

Can I get a third COVID-19 vaccine dose at ASU?

Both ASU Health Services and Employee Health are providing third doses of the COVID-19 vaccine to immunocompromised individuals. Individuals can also discuss the availability of a third dose with their health care provider or local pharmacy.

Where can I find information about COVID-19 cases at ASU?

ASU continues to cooperate with public health agencies, who are assembling comprehensive information regarding positive test results and related information and providing tracking information to the public. Following is a link to the ADHS website that contains its tracking information, including positive cases by the ZIP codes where ASU campuses are located: https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/covid-19/dashboards/index.php.

With four ASU campuses across the Valley and with students and employees living throughout the Phoenix metro area, we encourage people to continue monitoring the ZIP code case counts in the areas where they live and work. ASU will provide regular updates about the number of cases among its distributed population of students and employees on its COVID-19 management framework strategy site.

Individuals within our campus community also have a responsibility to follow all public health guidelines at work, in class and at home to minimize risk for themselves and to help prevent the spread of the virus. 

Any member of the ASU community who shows symptoms of COVID-19 is required to self-isolate upon showing symptoms. Individuals showing symptoms of COVID-19 should not wait until they are tested or receive test results to begin self-isolating.

Regardless of where the individual lives, the health care protocol is the same for anyone who has tested positive: self-isolation for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved), regular (remote) health screenings, no-contact food delivery, and (remote) personal and emotional support. Students should contact ASU Health Services at 480-965-3349 for more information and assistance. Employees should contact their supervisor, who will work with the Employee Wellness Exposure Management team to provide information and assistance.

More information about how ASU has prepared the campus to operate during the pandemic can be found at https://www.asu.edu/about/spring-2021 and https://cfo.asu.edu/Covid-19-guide.

Is COVID-19 testing free?

ASU has made COVID-19 virus testing available to students and employees at no cost. Devils’ drop-off testing is available on all four campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C. Benefits-eligible employees also can obtain a test for themselves or their dependents through their primary care providers, and the cost is covered by their group health insurance, with no copay. 

A testing option is also available for students and employees at ASU@Lake Havasu.

Where can I get a saliva test for COVID-19?

ASU offers a saliva-based COVID-19 test at no cost for students and employees. Results are usually available within 48 hours. 

No-appointment Devils’ drop-off testing is available on all four campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C. A testing option is also available for students and employees at ASU@Lake Havasu. 

Employees may contact ASU Employee Health for COVID-19-related questions or medical care. Students who are experiencing symptoms or would like to talk with a medical provider about their health may schedule an appointment through ASU Student Health at 480-965-3349.

What is Devils’ drop-off?

Devils’ drop-off is an on-campus COVID-19 saliva testing option open to all students, faculty and staff. No appointments are required — pick up a kit from an on-campus location, register it online and drop it off once you’ve collected your saliva sample. Pick-up and drop-off locations are available on all four ASU campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C. Once you register your kit online, you have 24 hours to collect and deposit your sample at one of the on-campus drop-off bins. You must drop off your sample within one hour of collecting it.

Learn more, including how to register the bar codes online, on the Devils’ drop-off page.

Will my recent COVID-19 vaccination impact the result of my ASU saliva test?

No. If you’ve recently received a COVID-19 vaccine, this will not affect your COVID-19 saliva test result. You will still receive an accurate test result.

The saliva test measures the virus itself — its genetic material, its RNA — and does not have anything to do with the immune system. So nothing about the vaccination would affect that kind of test. ASU’s saliva test will work for someone currently infected with the virus, whether or not they have been vaccinated.

What is contact tracing?

Contact tracing is when health professionals inform individuals that they have been exposed to someone who has tested positive for COVID-19 via close contact. The identity of the positive person is not shared.

The individuals will receive instructions on quarantining, testing, masking and other mitigation strategies from the last date of exposure, to help prevent onward disease transmission. See the latest Maricopa County guidelines here.

"Close contact" is defined as a person who has been within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19.

What is ASU's plan for contact tracing for both employees and students?

For ASU students:

  • ASU students who test positive at ASU Health Services or ASU testing sites will receive care and follow-up contact from an ASU Health Service provider.
  • Students are expected to self-report positive test results from outside testing to ASU Health Services, which can be reached at 480-965-3349 or eoss.asu.edu/health.
  • ASU employees who know of a student who tests positive for COVID-19 must contact the Dean of Students office and ASU Health Services to notify them of the student’s results.
  • ASU Health Services Exposure Management team will reach out directly to any student who tests positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information.
    • Clarify steps related to return to campus.
    • Identify any ASU close contacts (being within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19). Close contacts will receive a call or email from ASU Health Services letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining and resources for support, self-monitoring and testing. In addition, the ASU Health Services team will seek consent to share the student's status as an exposed close contact with the Dean of Students office for additional support with academic or personal needs.

For employees:

  • Employees must contact their supervisors immediately if they test positive for COVID-19.
  • Positive test results conducted by ASU testing sites will automatically be shared with the Employee Wellness Exposure Management team.
  • Positive test results conducted by outside entities must be reported to the Employee Wellness Exposure Management team by supervisors or employees.
  • The Employee Wellness Exposure Management team will consult with supervisors to clarify processes, procedures and recommendations.  
  • The Employee Wellness Exposure Management team will directly contact individuals who tested positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information. 
    • Clarify return-to-campus steps.
    • Identify any ASU close contacts.

If I’ve tested positive for COVID-19, when can I return to work or class?

To return to campus, students and employees must demonstrate that they have met the criteria set by the Maricopa County and state health departments:

  • At least 10 days since symptoms first appeared and
  • At least 24 hours with no fever without fever-reducing medication and
  • Symptoms have improved.

Or if the individual never had symptoms:

  • 10 days since the date of first testing.

The CDC is no longer recommending retesting for COVID-19 after a positive diagnosis until three months have passed from the date of the first positive test, since repeat testing may remain positive during that period of time.

Who is the best source to get local, national and international coronavirus updates?

For broader information regarding the coronavirus, there are several good sources; we recommend reviewing updates and recommendations from the Centers for Disease Control and Prevention, the World Health Organization and, locally, the Arizona Department of Health Services,  https://azdhs.gov/index.php.

Does ASU have education tools that the wider community can use — for anyone, whether K-12 or an adult?

ASU for You is a new website that gathers some of Arizona State University’s most valuable learning tools in one place to meet learners where they are, both in terms of physical location and educational needs. As COVID-19 precautions are taken to ensure the safety of our communities, we must find new methods to keep learning on track for everyone at every level. 

The new site includes many learning tools at no cost such as virtual field trips; library access; video lessons, labs and simulations in K-12 subject areas; badge and certificate programs in areas such as health and well-being, smart cities and environmental science; tutoring, online courses and training videos for teachers or parents teaching from home; and courses for college credit. 

ASU for You is part of the university’s ongoing commitment to take fundamental responsibility for the communities it serves and provide access to all learners anywhere in the world. While these resources are valuable at any time, they are particularly relevant today given the circumstances we all face with COVID-19.

ASU For You will be updated regularly with new resources and tools. The university encourages people to share these resources with colleagues, family and friends — anyone who can take advantage of these tools.

With ASU receiving Higher Education Emergency Relief Funding (HEERF), how does it intend to distribute those resources?

July 9, 2021, update:

ASU received about $305 million through the additional awarding cycles of the Higher Education Emergency Relief Fund (HEERF) under the Coronavirus Response and Relief Supplemental Appropriations Act and the American Rescue Plan to help offset the staggering financial impact of the pandemic. 

The university’s priority will be helping students to stay on the path toward their college degree. 

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $134 million be awarded for emergency financial aid grants to students. These funds will be used to directly support ASU students with financial need pursuing degrees through our campus-based and digital immersion programs. This will include:

  • $10 million to support more than 8,000 students in Summer 2021.
  • $48 million will help approximately 10,000 undergraduate and graduate students who do not currently receive institutional aid from ASU to support them in the 2021-2022 academic year.
  • $71 million will help maintain our commitment levels to more than 15,000 students from our families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program that help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease due to the ongoing financial ramifications of COVID-19.
  • $5 million will be used for students and families whose financial circumstances have changed as a result of COVID-19, including funds to support basic unmet needs. We anticipate this will serve approximately 3,000 students.

Overall, we estimate that this plan will help around 36,000 students including those on our campuses with the greatest financial need.

The June 30, 2021, Quarterly Budget and Expenditure HEERF Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of HEERF.  

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April 8, 2021, update

As we near the conclusion of the spring 2021 semester, we conclude our reporting on the initial allocation of federal funds for direct student support totaling $31,766,569. At ASU, student success is our first and highest priority, and our plan for the use of these funds allowed us to maintain our commitment to support ASU students with continued enrollment in summer 2020 and the 2020-2021 academic year.

In summer 2020, 1,970 students received funds totaling $2,443,133 with an average award of $1,240.

In the 2020-2021 academic year, 12,857 undergraduate students and 834 graduate students received funds totaling $29,323,436 with an average award of $2,142.

The March 31, 2021, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Jan. 8, 2021, update:

As we begin our spring 2021 semester, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students.

At this time, approximately 12,400 students enrolled have received funds and commitments, totaling $28.2 million, for academic year 2020-2021.

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

The Dec. 31, 2020, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Dec. 30 university statement:

Arizona State University’s efforts to respond to the impact of COVID-19 on the university community and on the public at large have been supported by both the state of Arizona and through CARES Act funding provided to the state. 

The university is very grateful for Gov. Doug Ducey’s decision to allocate $46 million through the CARES Act to reimburse a portion of ASU’s COVID-related costs. Among these costs are expenditures for public health and safety employees, isolation and quarantine management, student COVID-19 testing, and IT enhancements and the transition to ASU Sync, the university’s technology-enabled flexible learning modality. These costs are consistent with guidance from the U.S. Department of Treasury regarding the use of CARES Act assistance, and the funds helped the university continue to provide a learning and teaching environment that enabled students to continue their studies and stay on track toward graduation.

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Oct. 30, 2020, update:

The Sept. 30, 2020, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Oct. 9, 2020, update:

As the fall 2020 semester continues, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students.

At this time, approximately 12,400 students enrolled in fall 2020 have received funds and commitments, totaling $22.1 million, for academic year 2020-2021.

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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Aug. 20, 2020, update:

As the fall 2020 semester starts, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students. 

At this time, more than 12,000 students enrolled in fall 2020 have received funds and commitments, totaling $22 million, for academic year 2020-2021. 

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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July 10, 2020, update:

The CARES Act

At Arizona State University, student success is our first and highest priority. We understand that the stress and uncertainty of this global public health emergency complicates the already challenging endeavor of pursuing a college education. We are committed to helping our students continue their successful educational journey toward graduation.

The COVID-19 pandemic poses stresses on many levels, but the value of a college degree remains one of the best ways to ensure a lifetime of achievement, satisfaction and financial security. At ASU, we believe it is our duty and our responsibility to continue to provide high-quality education to every qualified student who is willing to work for it. To that point, during the spring 2020 semester ASU distributed approximately $566 million in total financial aid, helping 63,000 students.

For weeks we have been carefully planning how best to allocate resources from the CARES Act, funds provided by Congress to support universities and help campus-based students manage through the added stresses of the global health crisis as they continue their education.

ASU received $63.5 million in CARES Act funds, and the university has one year to disburse the money to help students. At least$31.7 million of the funds must be used for direct student support; the balance will help offset the significant costs incurred to modify and continue services to students impacted by the pandemic. Following are the details of our plans to disburse the $31.7 million in direct student support.

From now through spring 2021, we will utilize the $31.7 million in the following ways to help immersion (on-campus) students who meet eligibility requirements based on financial need remain on the path toward graduation:

  • $14.4 million will be used to help continuing students who do not currently receive institutional aid from ASU. We expect that these funds will help about 4,000 undergraduate students and about 500 graduate students.
  • $8.9 million will help maintain our commitment levels to about 4,500 students from low-income families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program, which help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease because of the financial ramifications of COVID-19.
  • $2.5 million will be used to help about 1,000 new students with demonstrated financial need whose ability to enroll might otherwise be disrupted by the pandemic.
  • $2.4 million in need-based aid will help about 2,000 students who took classes this summer to get ahead, or catch up, in their studies.
  • $3.5 million will be used for aid for students and families whose financial circumstances have changed, meaning they now may be eligible for aid, or may now be eligible for additional aid. About $1 million of this money will be set aside for students who come forward with basic unmet needs. We expect that these initiatives will serve about 2,000 additional students.

In most cases, no application will be necessary. These will be automatic awards, with funds awarded directly to students and their student accounts. Overall, we estimate that this plan will help around 14,000 students including those eligible for Pell Grants and other need-based aid. The awards likely will range from about $500 to about $6,000.

While the CARES Act provides welcome resources, there are many additional ways ASU may be able to assist students. Changes in economic circumstances might mean a student is now eligible for federal financial aid, or now might be eligible for additional federal financial aid, and we are having these conversations with students every day. If personal circumstances have created a different economic environment, we encourage students to visit the special site set up by ASU’s Financial Aid and Scholarship Services for additional guidance.

We also know that students may be dealing with other experiences and expenses as they navigate the way through this global crisis. It might be the need for a laptop or a Wi-Fi hot spot to help with studies. If so, students can check out a laptop or hot spot at the ASU Library. It might be basic unmet needs like food and nutrition. If so, students can also direct those requests to our financial aid office.

The university addressed every issue brought forward for the spring semester with university resources. We know that students have been tested this year in ways that no one could have expected, and we realize that financial stress is a big part of the pressure. We understand the difficulties that students experience, and our commitment to helping students get the assistance they need is a central part of our mission.

(Aug. 10 update) The other portion of the CARES Act funds will benefit virtually all immersion students. The university has incurred significant expenses to keep the university operational and to continue to serve students during the pandemic, which is our No. 1 priority. We will be using those funds to support continuity of operations in areas such as:

  • Funding COVID-19 testing, research and contact tracing.
  • Enhancements and upgrades to technology and equipment in classrooms to support the ASU Sync learning environment.
  • PPE for students and employees.
  • Staffing and supplies needed for increased campus cleanings.

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July 6, 2020, update:

The university is now finalizing its CARES Act plan. Once its plan is finalized, the intent is to distribute the CARES Act funds in August, with some distributions continuing in spring 2021.

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June 4, 2020, update:

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. 

ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students.

In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year. 

Separate from the CARES Act, ASU has distributed nearly $1 million in emergency grants to students from more than 20 different areas of the university who needed immediate help.

About 1,400 students received the emergency grants, which ranged from $100 to $2,400; the average award amount was about $700.

The emergency grants were provided to students to cover expenses related to their education, including housing/rent, meals, flights home and medical expenses. In most cases, students filled out a form or provided information regarding their individual circumstances so their cases could be reviewed.

Numerous ASU departments worked to facilitate the emergency grants. Students may have worked directly with their colleges, through the Dean of Students or through Financial Aid and Scholarship Services.

The university also has helped students in many other ways during the pandemic including:

  • Loaning more than 2,000 laptops and hundreds of Wi-Fi hot spots to continue instruction uninterrupted.
  • Providing essential services during the pandemic including telehealth for medical and counseling needs.
  • Continuing employment through the spring semester for student workers.
  • Expanding opportunities for internships throughout the summer. 

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MAY 22, 2020, update

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through Congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U. S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students. In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year.

 

Face coverings

Are face coverings now required everywhere on campus?

No. We strongly recommend the use of face coverings inside all university buildings and in crowded outdoor settings, but they are not required everywhere. 

The ASU Face Cover Policy (https://www.asu.edu/about/fall-2021#face-coverings) requires face covers be worn in locations where physical distancing may not be possible, including: 

  • Classrooms and teaching or research labs.
  • Meeting rooms, workshop, design or production studio, and other indoor settings.

Face covers will not be necessary in some classrooms with students adequately distanced.

Signage: In some instances, university-approved signage will designate when a space requires a face cover under this policy. Necessary university approvals for signage will be coordinated by ASU Environmental Health and Safety. Approved signage is managed through the Enterprise Marketing Hub and printed through the Print and Imaging Lab. Custom signage that has not been reviewed and approved will be subject to removal.

If you have questions about signage or face covering requirements for your workspace or area, please contact EHS at askehs@asu.edu or 480-965-1823.

Does the ASU Face Cover Policy apply to all classrooms?

The ASU Face Cover Policy (https://www.asu.edu/about/fall-2021#face-coverings) requires the wearing of face coverings in locations where physical distancing may not be possible, which includes classrooms, teaching laboratories, studios and workshop settings. In some classrooms, with students adequately distanced, face coverings will not be necessary. University-approved signage will designate when a space requires a face covering under this policy.

What indoor locations on campus will not require face covers?

Many campus locations will not require face covers. For example, face coverings will not be required in offices in which physical distancing is possible or in which there is only a single person, Sun Devil Fitness Centers, ASU Student Unions (all campuses), meeting rooms that are not used for classes if physical distancing is possible, and residential halls.

Does the ASU Face Cover Policy run counter to the governor’s executive order and state law?

No. The governor’s executive order and state legislation prohibit state universities from requiring only unvaccinated students to wear face coverings as a condition of participating in academic activities. The ASU Face Cover Policy applies to everyone on an ASU campus (students, faculty, staff and visitors) regardless of their vaccination status.

Will all classrooms and labs be equipped with a supply of face covers?

Yes. However, if demand is high, stocks may be low. Remember to bring your own face cover.

Whom should I contact if my classroom doesn’t have masks?

If the supply of masks in a classroom is low, please contact classroom support as directed in the signage in the room.

What if I cannot wear a face covering for medical reasons?

To request an accommodation based on a medical condition, individuals should contact Student Accessibility and Inclusive Learning Services (SAILS) (students) or the Office of Diversity, Equity and Inclusion (faculty, staff, and visitors). The process of determining eligibility for accommodations and what accommodations may be available requires medical documentation and can take several days, so please do not delay in contacting the relevant office with questions.

Why is a face covering required/recommended?

As of July 27, 2021, the CDC recommends that people wear face covers in indoor public settings regardless of vaccination status in areas of substantial or high transmission of the virus. The Arizona Department of Health Services has endorsed this recommendation and has urged the public to follow suit. As we have throughout this pandemic, ASU will continue to adjust policies based on public health conditions informed by the CDC and Maricopa County Public Health guidance to ensure the healthiest possible environment. Visit https://eoss.asu.edu/health/announcements/coronavirus often to stay up to date on ASU’s response to COVID-19.

Does the ASU Face Covering policy define physical distance as 6 feet?

Yes.

Do I have to wear a face covering if I am fully vaccinated for COVID-19?

Yes. Even if you are vaccinated, you must wear a face covering in designated areas.

Do I have to wear a face covering when I am alone in a room?

No.

Does the face covering requirement change if the number of people in a classroom or other location increases or decreases?

University-approved signage will designate when a space requires a face cover under the ASU Face Cover Policy. If it can be shown that physical distancing is possible, exemptions to the Face Cover Policy will be considered on a case-by-case basis for specific classes or labs.  

What will be the consequences of not wearing a face covering while on campus/in class?

All members of and visitors to the ASU community are expected to wear face coverings in designated spaces. Students who violate these standards may be subject to disciplinary sanctions under the ASU Student Code of Conduct. Similarly, concerns about faculty not wearing face coverings should be sent to provost@asu.edu; concerns about staff should be directed to the Office of Human Resources. Visitors unwilling to wear a face cover may be asked to leave. 

Will there be options for face coverings that are clear to help facilitate communication with people who are deaf or hard of hearing?

Face coverings for interacting with deaf or hard of hearing individuals can be obtained by contacting Student Accessibility and Inclusive Learning Services at 480-965-1234 or Student.Accessibility@asu.edu.

Will face coverings be supplied through ASU’s Community of Care? If so, how do I get one?

Beginning Aug. 9, 2021, students enrolled in a campus-based program may pick up their Community of Care kits at Sun Devil Campus Stores on each of ASU’s metropolitan Phoenix campuses; they must present their ASU ID card to claim one. The kits contain cloth face coverings, hand sanitizer, disinfectant wipes and a thermometer.

Do students have the option to attend remotely versus wearing a face cover to class?

No. For fall 2021, ASU is returning to instruction on campus and in person. Select courses are being delivered virtually as iCourses or via ASU Sync. Other courses have been purposefully designed to be best experienced in person. Courses will meet in the modality listed in the university class schedule.

I am in a room where I believe face coverings should be required, but I don’t see any signs. Whom should I contact?

For classrooms, contact the classroom support number found in the room. For all other spaces, ASU faculty and staff should inform their supervisor about the specific request. Students should contact deanofstudents@asu.edu to report a location they believe needs signage.

I live in residential housing where face coverings are not required. I prefer anyone that comes into my room to wear a face covering. What should I do?

Remind your visitors of the importance of face coverings to community health and your expectation that they wear one in your room. Additional questions can be addressed to your community assistant or community director.

Am I required to wear a face covering on ASU shuttles?

Yes.

How are students being notified of ASU’s face covering policy?

The announcement to students was posted to https://www.asu.edu/about/fall-2021 on Aug. 11, 2021, and it has been promoted via news media, social media, MyASU and more. 

What type of face cover should I use?

To stem the spread of COVID-19, ASU requires everyone to wear face covers in classrooms, labs and other indoor spaces where distancing is not possible. The university strongly recommends that everyone wear a face covering inside university buildings. Please follow all CDC guidance for face coverings.

We have provided ASU employees with a Community of Care kit via interoffice mail that contains two washable and reusable three-ply cloth face covers. On-campus students may pick up their Community of Care kits at any ASU Sun Devil Campus Store.

If you feel additional filtering capacity is required, ASU has also distributed surgical-type face covers in cleaning kits to all departments and classrooms. Units may reorder kits through Workday. You may also choose to wear a surgical face cover under a cloth face covering. Please review the CDC guidance on face covering fit and filtration.

N95 and KN95 respirators are commercially available but are not recommended for the general population. If you feel your job or health circumstances require this level of filtration, please contact ASU Employee Health. Watch this short video by the BYD Company on how to wear an N95. 

Most face cover types are available for purchase at ASU Sun Devil Campus Stores. N95 masks are also available in vending machines on campus.

 

2021-22 academic year — students

Will we really be in person in fall 2021?

For fall 2021, ASU is planning to return to instruction on campus and in person. We are looking forward to providing you with a full campus experience.

Can I petition to attend my classes remotely?

To request disability or medical-related accommodations, please contact Student Accessibility and Inclusive Learning Services. Disability and/or medical documentation is required. For more information, please visit https://eoss.asu.edu/accessibility. Should you have additional questions, you may also contact Student Accessibility and Inclusive Learning Services directly by emailing Student.Accessibility@asu.eduor by calling 480-965-1234.

Why can’t I take my classes through ASU Sync as I did in 2020-21?

For fall 2021, ASU is planning to return to instruction on campus and in person. Select courses are being delivered virtually as iCourses or via ASU Sync. Other courses have been purposefully designed to be best experienced in person. Courses will meet in the modality listed in the university class schedule.

I am feeling sick, but I am worried about missing class. What should I do?

If you are feeling sick, you should stay home and contact ASU Health Services, who will advise you about scheduling a telehealth or in-person appointment. Health Services can be reached at 480-965-3349, and more information is available at https://eoss.asu.edu/health. You should also contact your instructor(s) to inform them of your absence from class and inquire about how to keep up with your class and coursework.  

I have been exposed to COVID-19 and have been instructed to quarantine, but I am worried about missing class. What should I do?

You should follow the medical advice given to you and be in touch with your course instructors for how to stay current in your class.

If I have to be in quarantine, can I attend my classes remotely?

Absences for COVID-19 exposure or quarantine will be accommodated without penalty with documentation from a health care professional. In some cases, you will be able to attend classes remotely. In some cases, you will have access to a recording of class. Some classes do not lend themselves to remote attendance, and those courses may provide alternative accommodations including makeup work. It is your responsibility to contact your instructor with documentation as directed in the course syllabus as soon as you know you need to quarantine to discuss accommodations. If you do not notify your instructor in a timely fashion as directed in the syllabus, you may not be able to access accommodations. It is also your responsibility to complete any makeup work as directed.

Will we have fall break?

Fall break is planned for Oct. 9-12, 2021.

Will we have Thanksgiving break?

Thanksgiving break is planned for Nov. 25-26, 2021.

Will classes continue after Thanksgiving break?

For fall 2021, both B and C session courses are currently scheduled to continue in-person after Thanksgiving break.

Will Family Weekend be in person?

Family Weekend 2021 has been scheduled for Nov. 5–7, 2021.  More information can be found at https://eoss.asu.edu/family/get-involved/family-weekend.

Will graduation ceremonies be in person?

Commencement ceremonies will take place the week of Dec. 13. When available, more information will be found at https://graduation.asu.edu/ceremonies.

Is the university providing Community of Care kits? What do those contain?

Beginning Aug. 9, 2021, immersion students may pick up their Community of Care kits at Sun Devil Campus Stores on each of ASU’s metropolitan Phoenix campuses; they must present their ASU ID card to claim one.

The kits contain face coverings, hand sanitizer, disinfectant wipes and a thermometer.

What if I need textbooks? Can I get digital versions?

Sun Devil Campus Stores, which are available to in-person customers, are always open online. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

Visit Sun Devil Campus Stores Hours and Contact Information for the most updated information including shipping details. The store team is on campus to help answer your questions. 

How will the university continue to accommodate students with disabilities?

Accommodations will continue to be administered, and Student Accessibility and Inclusive Learning Services (formerly known as the Disability Resource Center) will continue operations to assist you in learning remotely. If you need additional support or information, contact your Disability Access Consultant (DAC) via their email, phone or Zoom conference.

If you haven’t previously used SAILS services but need accommodations, you may register with the center using the New Student Application. DACs can complete your intake by email, phone or Zoom conference.

For more information on the center’s continuity plans, please see the SAILS website or contact the center by phone at 480-965-1234 or by email at Student.Accessibility@asu.edu.

Will I have access to a hot spot?

The ASU laptop and hot spot lending program has ended its service. To ensure student success in ASU's return to in-person learning, there are many on-campus technology resources available for students including but not limited to:

 For more information, visit lib.asu.edu/laptops-and-hotspots.

Is university housing open?

Yes, university housing is open.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Find more information on housing here.

Whom can I contact with specific questions about admissions and housing?

If you have specific questions about enrolling, please contact your admission representative.

For questions about housing, please visit University Housing.

I’m a future student. Are campus visits and orientations still happening?

Please visit https://visit.asu.edu/ to learn about our current opportunities available to prospective students to learn more about the university admissions process. Virtual sessions are offered Monday through Saturday each week and are based around topics including admissions, application and financial aid, with the option to attend additional academic sessions hosted by the university’s colleges and schools, including Barrett, the Honors College. Admissions Services is able to host a limited number of visitors for in-person walking tours on select dates and times.

Let us know how we can help with your ASU enrollment needs. We have a dedicated team of professionals ready to help. Contact the Admissions team.

 

Visitors

What are the requirements for visitors to ASU campuses?

Visitors must follow the same guidelines as students and employees.

Please visit the university's contractors and suppliers webpage for additional health and safety requirements.

Will visitors be screened entering ASU buildings?

ASU requests that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; please do not go inside if you answer “yes” to any of the questions below. Go home and contact your health care provider before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick, or do you feel ill?
  2. Do you have a fever of 100.4 or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period; close contact can occur while caring for, living with, visiting or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case, for example, being coughed on.

 

Services

Are people being screened entering ASU buildings?

Some buildings or locations may have screeners or visitor kiosks to monitor the symptoms of those entering.

Regardless of the system in place in each location, ASU asks that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help meet your needs without you needing to enter the building, we will do so.

  1. Do you feel sick?
  2. Do you have a fever?
  3. Have you been around someone that has been diagnosed with COVID-19 or asked to quarantine by a health professional?

If you answer yes to any of these questions, it’s best to stay home. Contact your health care provider of symptoms if you believe they are related to COVID-19.

Are students able to access ASU Library locations?

Yes, all ASU Library locations on all campuses are open with normal fall semester hours, including Hayden Library, which is open 24 hours a day/five days a week starting Aug. 22, 2021.  

Additionally, the library has a vast number of digital services, including One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. 

How are HVAC/AC systems maintained?

ASU complies with the American Society of Heating, Refrigerating and Air-Conditioning Engineers’ recommendations for maintaining healthy buildings during the pandemic, including maximizing fresh air intake, minimizing cross-flow of air in occupied spaces and optimizing system filtration to the greatest extent possible. ASU averages six to eight air exchanges per hour in our buildings, which meets or exceeds ASHRAE recommendations, and significantly more outside air in our laboratory spaces. In its numerous campus heating, ventilating and air conditioning systems, ASU uses air filtration designed for optimum performance and efficacy, including MERV 13 air filters in our larger HVAC systems. ASU also employs a cadre of filter changers and HVAC mechanics to ensure all HVAC systems are properly maintained, cleaned and operated at peak performance for air quality and temperature and humidity control.

What if we have issues with seeing items not being clean or empty hand sanitizer stations?

Request custodial services using this service request. For urgent facility needs, call 480-965-3633. Report empty hand sanitizer stations to Facilities Management, 480-965-3633 or facman@asu.edu.

What are the recommended disinfectants?

The U.S. Environmental Protection Agency has developed a list of approved disinfectants for use against SARS-CoV-2, the virus that causes COVID-19. If a product is not on this list, review the product’s label to confirm it has an EPA registration number and that human coronavirus is listed as a target pathogen.

What are the appropriate disinfectants for labs?

The following disinfectants are approved for use against SARS-CoV-2, the virus that causes COVID-19. You may place orders for these items through ASU Materials Management.

  • 70% isopropanol is preferred when available.
  • 70% ethanol also may be used.

Caution: Isopropanol and ethanol vapors may be irritating. Do not use ethanol, isopropanol or other flammable solutions in the vicinity of electrical outlets, hot surfaces or open flames. Contact Environmental Health and Safety at 480-965-1823 for more information.

What training is available to help me prepare for safely returning to campus?

All on-campus ASU students and employees will be required to participate in a “Community of Care” training program designed to inform, educate and encourage healthy living and learning on campus and as a member of the ASU community. The training for employees can be found on Career EDGE.

 

Health Services

Is ASU Health Services open?

Yes. Find locations and hours at https://eoss.asu.edu/health/contact.

How will ASU Health Services support students in residence halls?

All on-campus students have access to ASU Health Services, a fully accredited health care provider operating in five locations across ASU campuses. Our more than 20 physicians and nurse practitioners are board-certified in emergency medicine, family medicine, internal medicine, neurology, orthopedics, rheumatology and sports medicine. Telehealth services will also be available to students. 

Find locations and hours at https://eoss.asu.edu/health/contact.

Will ASU Counseling Services continue to be available?

Yes. ASU Counseling Services is offering mental health support services remotely and in person as needed. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community. Something as simple as talking to someone can help you feel better, improve your grades and manage stress. Learn more at https://eoss.asu.edu/Counseling.

For students enrolled through ASU Online, counseling is available through 360 Life Services, a free, 24/7 counseling and crisis intervention service. Staff can be contacted at 833-223-9883 or visit https://goto.asuonline.asu.edu/360lifeservices.

Should I be tested for COVID-19?

Call your health care professional or medical provider if you feel sick with fever, cough or have difficulty breathing, and have been in close contact with a person known to have COVID-19. Also contact your medical provider if you are experiencing at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Your health care provider will work with you to determine if you need to be tested for COVID-19.

Seek medical attention immediately if you have any of these COVID-19 emergency warning signs: trouble breathing, persistent pain or pressure in chest, new confusion or inability to arouse or bluish lips or face.

Additionally, the state’s COVID-19 information hotline is 1-844-542-8201.

 

Events

What about campus events, with campus reopening?

Many campus events remain virtual, but some have returned in person. See the ASU Events website for more information.

On June 11, Sun Devil Athletics announced that they are moving forward with plans to have a full stadium when Sun Devil football begins on Thursday, Sept. 2.

Information on other big events, such as Homecoming, will be coming soon.

I purchased tickets for an individual event that has been canceled. What should I do?

University venues and hosts vary, depending on the event. Reimbursement and refund policies will be set by the organizations sponsoring and hosting those events. Please contact the entity from whom your ticket was purchased for information regarding postponements, cancellations and refunds.

Can I host an activity or event on campus?

Will we have fall break?

Fall break is planned for Oct. 9-12, 2021.

Will we have Thanksgiving break?

Thanksgiving break is planned for Nov. 25-26, 2021.

Will classes continue after Thanksgiving break?

For fall 2021, both B and C session courses are currently scheduled to continue in-person after Thanksgiving break.

Will Family Weekend be in person?

Family Weekend 2021 has been scheduled for Nov. 5–7, 2021.  More information can be found at https://eoss.asu.edu/family/get-involved/family-weekend.

Will graduation ceremonies be in person?

Commencement ceremonies will take place the week of Dec. 13. When available, more information will be found at https://graduation.asu.edu/ceremonies.

 

International students with a TA/RA appointment

What is the status of OPT (Optional Practical Training) for the upcoming year?

Please visit https://issc.asu.edu/coronavirusfaqs for more information.

Can I participate in CPT (Curricular Practical Training) in summer 2022?

Recognizing that students need two on-campus semesters before they are eligible for a CPT or an off-campus internship, students can arrive physically by the beginning of fall 2021 session B and remain eligible for off-campus internships in summer 2022. If you cannot arrive by the beginning of fall 2021 session B, you will not be able to hold a summer 2022 internship unless your program requires you to be in an off-campus internship in the summer.

I have been admitted to an ASU graduate program but have been unable to obtain my visa. What options do I have?

You can work with your academic unit to see if there is an iCourse/ASU Sync option for your program, or defer to a future semester.

I have been admitted to an ASU graduate program and offered a TA/RA appointment but have been unable to obtain my visa — OR — I am already enrolled in an ASU graduate program, hold a TA/RA appointment but have been unable to return to the U.S. What are my options?

At this time, remote TA and RA positions are not allowed. If you are not able to obtain your visa and/or arrive at ASU per your appointment details, you will need to resign the appointment.  If you have not already started your graduate degree program, you will may to contact Admissions at Grad20@asu.edu to defer your I-20 start date to the appropriate session or semester.

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

If I am a TA/RA; how will I receive my stipend?

Stipends may be payable via a U.S. bank account for individuals in the U.S.

What about payroll taxes?

Students, not ASU, will be responsible for knowing tax liability.

Income from the TA/RA position is not taxable until the student arrives in the U.S. except for students with a green card or dual citizenship.

As a TA, is there anything additional I need to know?

You will need to confirm that you can perform the work remotely. The work may involve having adequate access to a computer and the internet as well as attending lectures via Zoom, grading digital assignments, answering student emails, holding office hours via Zoom for students and managing time-zone differences when making assignments for courses.

You will need to attend remotely the TA orientation by the Graduate College and any unit-specific training, and meet with the instructor-of-record for the class. Units will need to consider time-zone differences when scheduling.

As an RA, is there anything additional I need to know?

You will need to confirm that you can perform work remotely, including access to the right software, data, Office of Research Integrity and Assurance (ORIA) guidelines, etc. Work may include activities such as data processing, programming, literature searches and writing assignments.

You will need to work with your faculty supervisor to ensure you go through onboarding and training activities so that you are aware of the performance expectations for the position.

Student safety is a top priority. Assigned tasks should not include experiments or work that is normally performed in a laboratory-controlled environment.

Will ASU pay for my internet access?

ASU will not subsidize or pay for the internet access for anyone holding an TA/RA position.

What do I do when I arrive at ASU after obtaining my visa?

  • Check in with the International Students and Scholars Center.
  • Submit records of MMR.
  • Fill out new hire paperwork with ASU Human Resources including I-9 and obtaining a Social Security number.
  • Check in with your supervisor within three days. 
  • Any other department-specific requirements and training.

I am an international student participating remotely. What if I need textbooks — what are the options on international shipping?

ASU Sun Devil Campus Stores are open online for all students, including course material needs for international students. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

We encourage all students to order online early. Please allow as much time as possible for processing international course material orders due to various shipping charges, taxes and potential delays. Visit shipping details for the most current information.

Where can I find more information and details specific to international students?

Please visit the International Students and Scholars Center website for additional FAQs for international students.

 

Graduate students

How should I hold my defense?

Defense committees and students should discuss which defense option they would like to utilize for their defense (virtual, ASU Sync or in-person).

Are there best practices to help students and committees as they plan for a remote defense?

Yes! There are many strategies that can be employed to ensure a smooth, virtual defense. The Graduate College has a webpage that includes a guide to online defenses to help with planning and conducting a remote defense.

What about the Graduate College requirement to hold a public defense?

The requirement to hold public defenses is met by inviting an audience to attend either in person (following physical distance guidelines), virtually via Zoom, or a mix of both (ASU Sync). It is also advertised on the Graduate College’s website on the defense calendar.

Can I still take my comprehensive exam?

Your faculty committee and staff adviser can assist in determining your readiness to take the comprehensive exam for your program. You can discuss with them the topics and testing mode, as well as the requirements to take it. If you need to postpone taking the exam until spring, that may also be an option. Consult with your unit adviser and committee regarding all of your options.

Do I have to hold my defense in person?

If you and your faculty committee determine that you are ready to hold your defense, you may follow the guidelines found on the Graduation College website here to schedule it. You should consult with your committee and staff adviser to determine if Zoom will be utilized to hold the defense and if there will be an in-person component. Students conducting their defense should be registered and follow graduation deadlines.

What if I don’t feel comfortable coming to campus for my defense?

It is important to discuss with your committee and your graduate staff adviser your options regarding your defense, especially in regards to how Zoom will or will not be utilized for the committee deliberation portion and room scheduling policies. Students should check and follow the ASU campus guidelines regarding the coronavirus whenever on campus found at this link.

What should I do if COVID-19 has disrupted my research plans or progress toward graduation?

All graduate students are encouraged to have a conversation with their faculty committee and staff adviser to discuss your options. You may have to adjust your timeline based on the progress of your academics or research. It is important to discuss your options and find out what, if any, flexibility exists.

I am really stressed due to COVID, and I need more time to work on my thesis/dissertation document. Can I submit my document after the deadline?

Please email gradformat@asu.edu for your specific situation.

Due to COVID, if we submit our thesis/dissertation document after the deadline, will we still be able to graduate?

Please email gradformat@asu.edu for your specific situation.

I have been admitted to an ASU graduate program and offered a TA/RA appointment. Is my offer still valid?

You need to work with your academic unit to ensure that you will be able to fulfill the duties of the position and meet the expectations.

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

 

Housing, dining and campus life

In the residence halls, what are the cleaning protocols?

Custodial staff will clean and disinfect room interior surfaces such as furniture, appliances, restrooms, light switches, door hardware and mattresses, prior to check in. Students will be responsible for obtaining cleaning and disinfecting supplies and for cleaning and disinfecting their own spaces. A list of recommended supplies will be provided to students. 

If I have a single, private room, do I still have to share a bathroom?

University Housing has various room configurations. Sharing a bathroom depends on the residence hall and the room configuration. You may log on to My ASU and view your housing portal, where a description of your room assignment is listed, or visit housing.asu.edu for details on your assigned room layout. 

If I live in a residence hall and become infected with the novel coronavirus, how will I be taken care of?

Any student who tests positive for COVID-19 will have the full support of the university. If a student tests positive, they will be given a room to isolate for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved). We will provide food, daily check-ins from student support staff, and medical support as needed. Depending on how the student is feeling, they can continue in courses through ASU Sync.

Are the fitness centers open?

Yes, the Sun Devil Fitness Centers on the four Valley campuses are open. As of the start of the fall 2021 semester, the locker rooms and showers have reopened, and courts are hosting group sports. Group fitness classes require reservations; go to fitness.asu.edu to reserve a spot.  

Those experiencing COVID-19 symptoms (or symptoms of other illnesses) should not enter the building. In addition, those using the gym are asked to clean equipment before and after use.

Will I be able to participate in extracurricular student opportunities?

Yes. Students will continue to have opportunities to engage in extracurricular activities. Guidelines and expectations for participation will be shared to allow students to participate safely.

 

Student jobs, internships and study abroad

What about study abroad programs?

For more information regarding study abroad during COVID-19, please visit https://goglobal.asu.edu/content/study-abroad-coronavirus-faq.

I need an internship to graduate. What if my employer changed or rescinded my offer?

If your employer has changed your internship offer, discuss the changed offer with your internship coordinator to confirm whether it will still fulfill your internship credit. If it will not fulfill your credit or your offer has been rescinded, here are some ways to find another internship opportunity:

  • Search Handshake for current internship postings locally, nationally and globally. You can use keywords such as “remote” or “virtual” in your search.
  • Connect with the internship staff/faculty in your academic program to learn about how alternative, project-based internships may count towards your internship credit.
  • Schedule an appointment with Career and Professional Development Services to discuss internship search strategies and learn more about the hiring trends in your field.

What career services are available?

ASU’s Career and Professional Development Services offers virtual drop-in career and internship advising. 

 

Faculty and staff

What are the learning and teaching expectations for fall 2021, with the full return to the classroom?

For details on fall 2021 learning expectations for faculty, please visit https://provost.asu.edu/fall-2021-learning-expectations. If you have additional questions, please reach out to your dean or email provost@asu.edu.

 

Human Resources

What are the latest travel guidelines?

Visit ASU Travel guidance for current procedures.

As an employee, what if I have an underlying health condition?

Employees who believe they are at a higher risk for severe illness due to COVID-19 may contact the ADA consultant to discuss a possible accommodation that may allow them to perform their position’s essential functions. Because the employee’s request may involve information about their health, it is important that supervisors refer the employee to the ADA consultant rather than handling it themselves, so that the university can ensure that confidentiality requirements are followed. The ADA consultant will work with the supervisor to discuss accommodations that may be feasible for the particular employee. Each accommodation is evaluated individually based on the information provided, the university’s needs and existing public health situation.

If I or a household member have COVID-19, or if I suspect that I or a household member have the virus or have been asked to self-isolate, should I use sick leave?

If you have tested positive for the COVID-19 virus, or if you have been asked to quarantine or self-isolate, or if you are required to stay home to care for a family member who has tested positive for COVID-19, it is important that you notify your supervisor and contact the Employee Wellness Exposure Management team for guidance. Employees may be eligible for the Families First Coronavirus Response Act (FFCRA). Employees, supervisors and department human resources staff should refer to the FFCRA time reporting process guide. This process guide outlines reporting requirements for employees unable to work due to a COVID-19 qualifying condition. 

For additional questions related to ASU leave policies, contact Human Resources at 1-855-ASU-5081, 8 a.m. to 5 p.m. Monday through Friday.

What if I have child care disruptions?

Share your concerns with your supervisor, who will be able to provide appropriate guidance. 

Employees who are unable to work due to child care constraints should be referred to the Office of Human Resources Benefits Department to explore whether they are eligible for the Families First Coronavirus Response Act (FFCRA).

Whom should I notify if I test positive for COVID-19?

Employees testing positive for COVID-19 need to contact the Employee Wellness Exposure Management team at 480-727-6517 or EmployeeWellness@exchange.asu.edu, who will provide guidance and coordinate the process of contact tracing and notifying any close contacts who need to be aware of their potential exposure. Additionally, please ensure you notify your supervisor of your status.

Are our sick and leave practices in compliance with the Families First Coronavirus Response Act?

Yes. Our current pandemic pay and leave practices meet the requirements of the FFCRA.

I am a supervisor. What should I do if one of my employees is diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Please contact the Employee Wellness Exposure Management team at 480-727-6517 or EmployeeWellness@exchange.asu.edu as soon as possible. They will work with you to gather information about the employee, including details about when they were last on campus and with whom they may have been in close contact. They will also coordinate the process of contact tracing and notifying any close contacts who need to be aware.

Do not share information about the employee’s health with others or keep records regarding the illness in personnel files. That information is confidential by law, and any written records must be stored separately from personnel files. The Employee Wellness Exposure Management team will coordinate the process of tracing those who may have been in close contact with the individual and providing them with notice in cooperation with county health. By law, this notice must be accomplished without identifying the ill individual.

How should I record time in PeopleSoft for an employee who is not working due to COVID-19?

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide at https://www.asu.edu/hr/wellness/FFCRA-reporting-process.pdf for guidance on how to report time if the employee is unable to work due to COVID-19.

What should I do if one of my employees has been in close contact with someone who has been diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Individuals who have been in close contact with those who have COVID-19 should contact the Employee Wellness Exposure Management team at 480-727-6517 or EmployeeWellness@exchange.asu.edu as soon as possible. 

What should I do if one of my employees is ill with something other than COVID-19, or if they are ill and are not yet sure what they have?

Employees who are ill should not be in the workplace, even if they are ill with something other than COVID-19. Please contact your internal HR department or your OHR Partner for more information and guidance.

Whom do I contact for HR-related questions?

Please contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu. You may also submit a case online. For faculty-related services, call 480-727-9900.

Still have questions after reading this FAQ? We're here to help!
Reach the ASU Experience Center (help desk) at 1-833-525-0610. There is also a live-chat option at uto.asu.edu/experiencecenter.

Additional health information

Keep up with the latest on the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Department of Public Health websites.