Novel Coronavirus: FAQ

The health of the Sun Devil community is a top priority. This situation has raised many questions; we have tried to answer many of them here. More information about fall 2021 will be coming soon. If you have an issue that is not addressed below, please call 1-833-525-0610 or use the live-chat option at uto.asu.edu/experiencecenter.

Latest updates

Jul. 22: Is the university providing Community of Care kits? What will those contain? (New question and answer)
Jul. 9: With ASU receiving Higher Education Emergency Relief Funding (HEERF), how does it intend to distribute those resources? (Updated question and answer)
Jun. 14: When will more information about academic year 2021-2022 be available? (Updated answer)

 

General

Where can I get coronavirus updates about ASU?

For the most up-to-date information on Arizona State University policy and practices regarding the novel coronavirus (COVID-19), please visit coronavirus.asu.edu.

Where can I find information about COVID-19 cases at ASU?

ASU continues to cooperate with public health agencies, who are assembling comprehensive information regarding positive test results and related information and providing tracking information to the public. Following is a link to the ADHS website that contains its tracking information, including positive cases by the ZIP codes where ASU campuses are located: https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/covid-19/dashboards/index.php.

With four ASU campuses across the Valley and with students and employees living throughout the Phoenix metro area, we encourage people to continue monitoring the ZIP code case counts in the areas where they live and work. ASU will provide regular updates about the number of cases among its distributed population of students and employees on its COVID-19 management framework strategy site.

Individuals within our campus community also have a responsibility to follow all public health guidelines at work, in class and at home to minimize risk for themselves and to help prevent the spread of the virus. 

Any member of the ASU community who shows symptoms of COVID-19 is required to self-isolate upon showing symptoms. Individuals showing symptoms of COVID-19 should not wait until they are tested or receive test results to begin self-isolating. Individuals who have been in close contact with someone who has tested positive for COVID-19 should also self-isolate.

Regardless of where the individual lives, the health care protocol is the same for anyone who has tested positive: self-isolation for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved), regular (remote) health screenings, no-contact food delivery, and (remote) personal and emotional support. Students should contact ASU Health Services at 480-965-3349 for more information and assistance. Employees should contact their supervisor, who will work with the Employee Wellness Exposure Management team to provide information and assistance.

More information about how ASU has prepared the campus to operate during the pandemic can be found at https://www.asu.edu/about/spring-2021 and https://cfo.asu.edu/Covid-19-guide.

Who is the best source to get local, national and international coronavirus updates?

For broader information regarding the coronavirus, there are several good sources; we recommend reviewing updates and recommendations from the Centers for Disease Control and Prevention, the World Health Organization and, locally, the Arizona Department of Health Services,  https://azdhs.gov/index.php.

What are the latest travel guidelines?

On April 27, 2021, ASU updated its travel guidelines for all university-related travel. Visit ASU Travel guidance for current procedures.

Travelers must obtain all necessary approval before booking travel:

  • In-state travel does not require dean or vice president approval.
  • Out-of-state travel requires approval from the appropriate dean or vice president.
  • International travel requires approval from the appropriate dean or vice president and the provost or executive vice president.

As applicable, travelers must follow the ASU travel policy, ASU Travel guidance and COVID-19 guidelines for ASU researchers. Visit the CDC's Travel Health Notices homepage for the latest travel guidelines.

Does ASU have education tools that the wider community can use — for anyone, whether K-12 or an adult?

ASU for You is a new website that gathers some of Arizona State University’s most valuable learning tools in one place to meet learners where they are, both in terms of physical location and educational needs. As COVID-19 precautions are taken to ensure the safety of our communities, we must find new methods to keep learning on track for everyone at every level. 

The new site includes many learning tools at no cost such as virtual field trips; library access; video lessons, labs and simulations in K-12 subject areas; badge and certificate programs in areas such as health and well-being, smart cities and environmental science; tutoring, online courses and training videos for teachers or parents teaching from home; and courses for college credit. 

ASU for You is part of the university’s ongoing commitment to take fundamental responsibility for the communities it serves and provide access to all learners anywhere in the world. While these resources are valuable at any time, they are particularly relevant today given the circumstances we all face with COVID-19.

ASU For You will be updated regularly with new resources and tools. The university encourages people to share these resources with colleagues, family and friends — anyone who can take advantage of these tools.

With ASU receiving Higher Education Emergency Relief Funding (HEERF), how does it intend to distribute those resources?

July 9, 2021, update:

ASU received about $305 million through the additional awarding cycles of the Higher Education Emergency Relief Fund (HEERF) under the Coronavirus Response and Relief Supplemental Appropriations Act and the American Rescue Plan to help offset the staggering financial impact of the pandemic. 

The university’s priority will be helping students to stay on the path toward their college degree. 

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $134 million be awarded for emergency financial aid grants to students. These funds will be used to directly support ASU students with financial need pursuing degrees through our campus-based and digital immersion programs. This will include:

  • $10 million to support more than 8,000 students in Summer 2021.
  • $48 million will help approximately 10,000 undergraduate and graduate students who do not currently receive institutional aid from ASU to support them in the 2021-2022 academic year.
  • $71 million will help maintain our commitment levels to more than 15,000 students from our families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program that help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease due to the ongoing financial ramifications of COVID-19.
  • $5 million will be used for students and families whose financial circumstances have changed as a result of COVID-19, including funds to support basic unmet needs. We anticipate this will serve approximately 3,000 students.

Overall, we estimate that this plan will help around 36,000 students including those on our campuses with the greatest financial need.

The June 30, 2021, Quarterly Budget and Expenditure HEERF Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of HEERF.  

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April 8, 2021, update

As we near the conclusion of the spring 2021 semester, we conclude our reporting on the initial allocation of federal funds for direct student support totaling $31,766,569. At ASU, student success is our first and highest priority, and our plan for the use of these funds allowed us to maintain our commitment to support ASU students with continued enrollment in summer 2020 and the 2020-2021 academic year.

In summer 2020, 1,970 students received funds totaling $2,443,133 with an average award of $1,240.

In the 2020-2021 academic year, 12,857 undergraduate students and 834 graduate students received funds totaling $29,323,436 with an average award of $2,142.

The March 31, 2021, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Jan. 8, 2021, update:

As we begin our spring 2021 semester, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students.

At this time, approximately 12,400 students enrolled have received funds and commitments, totaling $28.2 million, for academic year 2020-2021.

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

The Dec. 31, 2020, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Dec. 30 university statement:

Arizona State University’s efforts to respond to the impact of COVID-19 on the university community and on the public at large have been supported by both the state of Arizona and through CARES Act funding provided to the state. 

The university is very grateful for Gov. Doug Ducey’s decision to allocate $46 million through the CARES Act to reimburse a portion of ASU’s COVID-related costs. Among these costs are expenditures for public health and safety employees, isolation and quarantine management, student COVID-19 testing, and IT enhancements and the transition to ASU Sync, the university’s technology-enabled flexible learning modality. These costs are consistent with guidance from the U.S. Department of Treasury regarding the use of CARES Act assistance, and the funds helped the university continue to provide a learning and teaching environment that enabled students to continue their studies and stay on track toward graduation.

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Oct. 30, 2020, update:

The Sept. 30, 2020, Quarterly Budget and Expenditure CARES Act Report is available. The report includes a portion of expenses incurred by the university to support continuity of operations for our immersion students during the pandemic and that are being reimbursed from the institutional portion and minority-serving institutions portion of CARES Act funds.

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Oct. 9, 2020, update:

As the fall 2020 semester continues, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students.

At this time, approximately 12,400 students enrolled in fall 2020 have received funds and commitments, totaling $22.1 million, for academic year 2020-2021.

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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Aug. 20, 2020, update:

As the fall 2020 semester starts, ASU students are receiving funds as outlined in our plan, ensuring continuity of enrollment for our students. 

At this time, more than 12,000 students enrolled in fall 2020 have received funds and commitments, totaling $22 million, for academic year 2020-2021. 

Additionally, 2,077 students received funds specifically for assistance in our summer 2020 sessions, totaling $2,461,784.77.

The remaining funds will continue to be awarded and disbursed in line with the plan previously outlined.

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July 10, 2020, update:

The CARES Act

At Arizona State University, student success is our first and highest priority. We understand that the stress and uncertainty of this global public health emergency complicates the already challenging endeavor of pursuing a college education. We are committed to helping our students continue their successful educational journey toward graduation.

The COVID-19 pandemic poses stresses on many levels, but the value of a college degree remains one of the best ways to ensure a lifetime of achievement, satisfaction and financial security. At ASU, we believe it is our duty and our responsibility to continue to provide high-quality education to every qualified student who is willing to work for it. To that point, during the spring 2020 semester ASU distributed approximately $566 million in total financial aid, helping 63,000 students.

For weeks we have been carefully planning how best to allocate resources from the CARES Act, funds provided by Congress to support universities and help campus-based students manage through the added stresses of the global health crisis as they continue their education.

ASU received $63.5 million in CARES Act funds, and the university has one year to disburse the money to help students. At least$31.7 million of the funds must be used for direct student support; the balance will help offset the significant costs incurred to modify and continue services to students impacted by the pandemic. Following are the details of our plans to disburse the $31.7 million in direct student support.

From now through spring 2021, we will utilize the $31.7 million in the following ways to help immersion (on-campus) students who meet eligibility requirements based on financial need remain on the path toward graduation:

  • $14.4 million will be used to help continuing students who do not currently receive institutional aid from ASU. We expect that these funds will help about 4,000 undergraduate students and about 500 graduate students.
  • $8.9 million will help maintain our commitment levels to about 4,500 students from low-income families who demonstrate the highest level of need. These include Arizona students in the College Attainment Grant program and the President Barack Obama Scholars program, which help remove family resources as a barrier to higher education. Without these funds, our commitment level would likely have to decrease because of the financial ramifications of COVID-19.
  • $2.5 million will be used to help about 1,000 new students with demonstrated financial need whose ability to enroll might otherwise be disrupted by the pandemic.
  • $2.4 million in need-based aid will help about 2,000 students who took classes this summer to get ahead, or catch up, in their studies.
  • $3.5 million will be used for aid for students and families whose financial circumstances have changed, meaning they now may be eligible for aid, or may now be eligible for additional aid. About $1 million of this money will be set aside for students who come forward with basic unmet needs. We expect that these initiatives will serve about 2,000 additional students.

In most cases, no application will be necessary. These will be automatic awards, with funds awarded directly to students and their student accounts. Overall, we estimate that this plan will help around 14,000 students including those eligible for Pell Grants and other need-based aid. The awards likely will range from about $500 to about $6,000.

While the CARES Act provides welcome resources, there are many additional ways ASU may be able to assist students. Changes in economic circumstances might mean a student is now eligible for federal financial aid, or now might be eligible for additional federal financial aid, and we are having these conversations with students every day. If personal circumstances have created a different economic environment, we encourage students to visit the special site set up by ASU’s Financial Aid and Scholarship Services for additional guidance.

We also know that students may be dealing with other experiences and expenses as they navigate the way through this global crisis. It might be the need for a laptop or a Wi-Fi hot spot to help with studies. If so, students can check out a laptop or hot spot at the ASU Library. It might be basic unmet needs like food and nutrition. If so, students can also direct those requests to our financial aid office.

The university addressed every issue brought forward for the spring semester with university resources. We know that students have been tested this year in ways that no one could have expected, and we realize that financial stress is a big part of the pressure. We understand the difficulties that students experience, and our commitment to helping students get the assistance they need is a central part of our mission.

(Aug. 10 update) The other portion of the CARES Act funds will benefit virtually all immersion students. The university has incurred significant expenses to keep the university operational and to continue to serve students during the pandemic, which is our No. 1 priority. We will be using those funds to support continuity of operations in areas such as:

  • Funding COVID-19 testing, research and contact tracing.
  • Enhancements and upgrades to technology and equipment in classrooms to support the ASU Sync learning environment.
  • PPE for students and employees.
  • Staffing and supplies needed for increased campus cleanings.

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July 6, 2020, update:

The university is now finalizing its CARES Act plan. Once its plan is finalized, the intent is to distribute the CARES Act funds in August, with some distributions continuing in spring 2021.

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June 4, 2020, update:

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U.S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. 

ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students.

In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year. 

Separate from the CARES Act, ASU has distributed nearly $1 million in emergency grants to students from more than 20 different areas of the university who needed immediate help.

About 1,400 students received the emergency grants, which ranged from $100 to $2,400; the average award amount was about $700.

The emergency grants were provided to students to cover expenses related to their education, including housing/rent, meals, flights home and medical expenses. In most cases, students filled out a form or provided information regarding their individual circumstances so their cases could be reviewed.

Numerous ASU departments worked to facilitate the emergency grants. Students may have worked directly with their colleges, through the Dean of Students or through Financial Aid and Scholarship Services.

The university also has helped students in many other ways during the pandemic including:

  • Loaning more than 2,000 laptops and hundreds of Wi-Fi hot spots to continue instruction uninterrupted.
  • Providing essential services during the pandemic including telehealth for medical and counseling needs.
  • Continuing employment through the spring semester for student workers.
  • Expanding opportunities for internships throughout the summer. 

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MAY 22, 2020, update

Arizona State University applauds the commitment of the federal government to come to the financial aid of students and families, businesses and public institutions across America through Congressional enactment of the Coronavirus Aid, Relief and Economic Security Act. The university is particularly appreciative of the relief the CARES Act provides to institutions of higher learning, including approximately $63.5 million that will be allocated for ASU.

ASU signed and returned the Certification and Agreement forms to the U. S. Department of Education. The federal government stipulates that a minimum of $31.7 million be awarded for emergency financial aid grants to students. Our goal with that funding will be to support students first and foremost in continuing their academic studies. ASU has a large student population with varying needs. When ASU has finalized the mechanism for the distribution of the funds, the university will report back to the U.S. Department of Education, the CARES Act funds will be released to ASU by the federal government, and the CARES Act funds in turn will be distributed to students. In the meantime, ASU is continuing to work with all students who have expressed concern about their financial circumstances. In the coming weeks, ASU will consider uses of the remaining funds, particularly in the context of promoting student continuity during COVID-19 and into the next academic year.

 

Academic year

When will more information about academic year 2021-2022 be available?

For information on fall 2021, see https://www.asu.edu/about/fall-2021. As more information becomes available, it will be shared both on that website and in this FAQ.

Is the university providing Community of Care kits? What do those contain?

Beginning Aug. 9, 2021, immersion students may pick up their Community of Care kits at Sun Devil Campus Stores on each of ASU’s metropolitan Phoenix campuses; they must present their ASU ID card to claim one.

The kits contain cloth face coverings, hand sanitizer, disinfectant wipes and a thermometer.

How often are common-use areas being cleaned?

Custodial staff disinfect high-contact surfaces in common areas at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

Please see the “Services” section below for more information.

Is COVID-19 testing free?

ASU has made COVID-19 virus testing available to students and employees at no cost. Benefits-eligible employees also can obtain a test for themselves or their dependents through their primary care providers, and the cost is covered by their group health insurance, with no copay.     

Students, employees and the public can find more information and register for a free saliva-based test on the Biodesign Institute’s COVID-19 saliva testing website. No-appointment Devils’ Drop-off testing is available on all four campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C.

Where can I get a saliva test for COVID-19?

ASU offers a saliva-based COVID-19 test at no cost for students, employees and the public. Results are usually available within 24-48 hours. Please see the corresponding category below for how to schedule a test.

STUDENTS AND EMPLOYEES: No-appointment Devils’ Drop-off testing is available on all four campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C. Students who are experiencing symptoms and/or want to talk with a medical provider about their health may schedule a telemedicine appointment through the ASU Health Services website at https://eoss.asu.edu/health or by calling 480-965-3349. Note: COVID-19 tests do not require a telehealth pre-appointment, but telehealth is available if students want to speak with a medical provider.

MEMBERS OF THE PUBLIC: Schedule a test at the Arizona Department of Health Services’ testing site at  azhealth.gov/testing; look for ASU Biodesign Institute entries on the list of dates and locations. The saliva tests are prohibited for individuals younger than 5.

What is Devils’ Drop-off?

Devils’ Drop-off is an on-campus COVID-19 saliva testing option open to all students, faculty and staff. No appointments are required — pick up a kit from an on-campus location, register it online and drop it off once you’ve collected your saliva sample. Pick-up and drop-off locations are available on all four ASU campuses in the Phoenix metropolitan area, plus ASU’s locations in Los Angeles and Washington, D.C. Once you register your kit online, you have 24 hours to collect and deposit your sample at one of the on-campus drop-off bins. You must drop off your sample within one hour of collecting it.

Learn more, including how to register the bar codes online, on the Devils’ Drop-off page.

Will my recent COVID-19 vaccination impact the result of my ASU saliva test?

It’s important to continue to get tested. If you’ve recently received a COVID-19 vaccine, this will not affect your COVID saliva test result. You will still receive an accurate test result.

The saliva test measures the virus itself — its genetic material, its RNA — and does not have anything to do with the immune system. So nothing about the vaccination would affect that kind of test. If someone is currently infected with virus, whether or not they have been vaccinated, ASU's saliva test will work.

What is contact tracing?

Contact tracing is when health professionals inform individuals that they have been exposed to someone who has tested positive for COVID-19 via close contact. The identity of the positive person is not shared.

The individuals will receive instructions on quarantining, typically for 10 days from the last date of exposure, to help prevent onward disease transmission. See the latest Maricopa County guidelines here.

"Close contact" is defined as a person who has been within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19.

Oct. 21 update: The CDC updated its guidance to define a close contact as someone who has been within 6 feet of a confirmed COVID-19 case for at least 15 minutes over a 24-hour period. Previously, the benchmark had been 15 consecutive minutes, not 15 minutes over a 24-hour period. This does not change ASU’s policy, as the university had been following county guidance (10 minutes) and asking people about those they’d been around cumulatively.

Oct. 27 update: The Maricopa County Department of Public Health has now updated its definition to match the new CDC guidelines. The answer above has been adjusted accordingly.

Dec. 4 update: The CDC updated its guidance for quarantine after exposure, shortening the period to 10 days if no symptoms are reported during quarantine. People may be released from quarantine after a full 7 days if they never had symptoms after exposure and have a negative PCR collected at least 5 full days after exposure. As always, students should work with ASU Health Services on their release from quarantine because there may be circumstances that might mean longer quarantine periods.

What is ASU's plan for contact tracing for both employees and students?

For ASU students:

  • ASU students who test positive at ASU Health Services or ASU testing sites will receive care and follow-up contact from an ASU Health Service provider.
  • Students are expected to self-report positive test results from outside testing to ASU Health Services, which can be reached at 480-965-3349 or eoss.asu.edu/health.
  • ASU employees who know of a student who tests positive for COVID-19 must contact the Dean of Students office and ASU Health Services to notify them of the student’s results.
  • ASU Health Services Exposure Management team will reach out directly to any student who tests positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information.
    • Clarify steps related to return to campus.
    • Identify any ASU close contacts (being within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19). Close contacts will receive a call or email from ASU Health Services letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining for 10 days and resources for support, self-monitoring and testing. In addition, the Health Services team will seek consent to share the student's status as an exposed close contact with the Dean of Students office for additional support. See the Oct. 21 and Oct. 27 updates in the answer to the question above, “What is contact tracing?”

For employees:

  • Employees must contact their supervisors immediately if they test positive for COVID-19.
  • Positive test results conducted by ASU testing sites will automatically be shared with the Employee Wellness Exposure Management team.
  • Positive test results conducted by outside entities must be reported to the Employee Wellness Exposure Management team by supervisors or employees.
  • The Employee Wellness Exposure Management team will consult with supervisors to clarify processes, procedures and recommendations.  
  • The Employee Wellness Exposure Management team will directly contact individuals who tested positive to:
    • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
    • Provide support, resources and referral information. 
    • Clarify return-to-campus steps.
    • Identify any ASU close contacts (being within 6 feet of a person with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19). Close contacts will receive a call or email from the Employee Wellness Exposure Management team letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining and resources for support, self-monitoring and testing. See the Oct. 21 and Oct. 27 updates in the answer to the question above, “What is contact tracing?”

If I’ve tested positive for COVID-19, when can I return to work or class?

To return to campus, students and employees must demonstrate that they have met the criteria set by the Maricopa County and state health departments:

  • At least 10 days since symptoms first appeared and
  • At least 24 hours with no fever without fever-reducing medication and
  • Symptoms have improved.

Or if the individual never had symptoms:

  • 10 days since the date of first testing.

The CDC is no longer recommending retesting for COVID-19 after a positive diagnosis until three months have passed from the date of the first positive test, since repeat testing may remain positive during that period of time. Instead, when you have met CDC, county and state criteria for release, you can get a letter from your medical provider that you have met the above criteria. 

Additionally, to return to campus, students should validate their release as described below. 

  • Students who are under the care of ASU Health Services will be cleared by those providers.
  • Students can also provide a letter from an outside medical provider to ASU Health Services for verification and approval.

Is university housing open?

Yes, university housing is open.

ASU will maintain vacant rooms for isolation spaces if needed. Common areas may be subject to restrictions depending upon current, local health conditions; high-touch points will be cleaned and disinfected frequently; and sanitation stations will be available.

Find more information on housing here.

I’m an employee. What if I have an underlying health condition and am concerned about returning to campus?

The Americans with Disabilities Act prohibits employers from making disability-related inquiries of employees. This includes asking an employee if they have a compromised immune system, chronic health condition or a condition that puts them in a high-risk category. It also includes supervisors asking an employee if they have received or are eligible to receive the COVID-19 vaccine. Additionally, supervisors should not exclude an employee from the workplace solely because they have a medical condition that places them at a higher risk for severe illness due to COVID-19.  

If an employee has been asked to return to campus and indicates that they are unwilling to return due to being high risk, their supervisor should refer the employee to an ADA consultant to discuss a possible accommodation that may allow them to perform their position’s essential functions. Because the employee’s request may involve information about their health, it is important that supervisors refer the request to an ADA consultant rather than handling it themselves, so that the university can ensure that confidentiality requirements are followed. The ADA consultant will work with the supervisor to discuss accommodations that may be feasible for the particular employee. Each accommodation is evaluated individually based on the information provided, the university’s needs and the then-existing public health situation.

Whom can I contact with specific questions about admissions and housing?

If you have specific questions about enrolling, please contact your admission representative.

For questions about housing, please visit University Housing.

 

Visitors

What are the requirements for visitors to ASU campuses?

Visitors must follow the same guidelines as students and employees.

Please visit the university's contractors and suppliers webpage for additional health and safety requirements.

Will visitors be screened entering ASU buildings?

ASU requests that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; please do not go inside if you answer “yes” to any of the questions below. Go home and contact your health care provider before returning to campus. If we can help to meet your needs without you needing to enter the building, we will do so.

  1. Are you sick, or do you feel ill?
  2. Do you have a fever of 100.4 or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19, or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period; close contact can occur while caring for, living with, visiting or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case, for example, being coughed on.

 

Services

Are people being screened entering ASU buildings?

Some buildings may have screeners or visitor kiosks to monitor the symptoms of those entering.

Regardless of the system in place in each building, ASU asks that visitors ask themselves the following questions, the same used by the screeners according to CDC guidelines. Be honest; if you can say “yes” to any of these, please do not go inside. Go home and contact your health care provider and your supervisor before returning to campus. If we can help meet your needs without you needing to enter the building, we will do so.

  1. Are you sick, or do you feel ill?
  2. Do you have a fever of 100.4 degrees or higher?
  3. Have you experienced any new respiratory symptoms, such as a cough or shortness of breath, within the last 14 days?
  4. Have you had close contact with anyone who has tested positive for COVID-19or who has been tested and is waiting for results while they had symptoms or in the two weeks before they began showing symptoms? Note: The CDC defines close contact as a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case; or b) having direct contact with infectious secretions of a COVID-19 case, for example, being coughed on.

Are students able to access ASU Library locations? How does that work?

Yes, the ASU Library locations on all four campuses are open for students, faculty and staff. In addition to the university’s face covering requirement and outdoor-only food/drink mandate, the ASU Library has implemented the following shared space protocol for all university libraries: 

  • Physical access to university libraries is limited to ASU students, faculty and staff. (A Sun Card is required to access the buildings.) Non-ASU visitors are welcome by appointment only.
  • Library study rooms will now have a lower maximum capacity to ensure physical distancing. Most study rooms will have a maximum set capacity of just two people, while some study rooms will allow for three people. There will be clear signage posted outside of each study room indicating the maximum capacity.
  • Some library computers have been removed to allow for physical distancing.
  • Library furniture in open spaces has been reconfigured to, again, emphasize physical distancing.
  • There will be frequent cleaning inside all libraries on a daily basis and availability of sanitizing supplies.

In addition to physical locations being open, the ASU Library has a vast number of digital services. Those include One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. Learn more about library resources that are accessible anywhere.

Are the Sun Devil Campus Stores (bookstores) open?

Yes. ASU stores are currently open online and in person. Physical distancing in the store and lines, Plexiglas barriers and other risk-reducing measures are in place. 

CDC-approved protocols for cleaning products and high-touch areas and hand sanitizer are available for use in the stores. Everyone must wear a face covering while in the stores, and store teams may use additional PPE as needed. View the Safety, Health and In-store Experience Spring 2021 PDF for full details.  

We encourage early online ordering now to reduce congestion in the stores. Visit https://www.bkstr.com/arizonastatestore/home for current store hours, contact information, digital and print course materials, delivery options and rental return details. 

How often are common-use areas being cleaned?

Custodial staff are disinfecting high-contact surfaces within spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging. Review the Specific On-Campus Recommendations for more information on location-specific guidance.

What custodial services are provided on campus?

Custodial staff disinfect high-contact surfaces within shared spaces at least twice daily using surface wipes, disinfectant spray and a paper towel, or by fogging.

How are HVAC/AC systems maintained?

ASU complies with the American Society of Heating, Refrigerating and Air-Conditioning Engineers’ recommendations for maintaining healthy buildings during the pandemic, including maximizing fresh air intake, minimizing cross-flow of air in occupied spaces and optimizing system filtration to the greatest extent possible. ASU averages six to eight air exchanges per hour in our buildings, which meets or exceeds ASHRAE recommendations, and significantly more outside air in our laboratory spaces. In its numerous campus heating, ventilating and air conditioning systems, ASU uses air filtration designed for optimum performance and efficacy, including MERV 13 air filters in our larger HVAC systems. ASU also employs a cadre of filter changers and HVAC mechanics to ensure all HVAC systems are properly maintained, cleaned and operated at peak performance for air quality and temperature and humidity control.

Is ASU using any alternative methods to disinfect air in buildings?

ASU is not using alternative methods for air disinfection. According to the CDC, the efficacy of alternative disinfection methods such as ultrasonic waves, high-intensity ultraviolet radiation and LED blue light against COVID-19 virus is unknown. The U.S. Environmental Protection Agency does not routinely review the safety or efficacy of pesticidal devices such as UV lights, LED lights or ultrasonic devices and therefore cannot confirm whether, or under what circumstances, such products might be effective against the spread of COVID-19.

ASU continues to monitor developments in air-cleaning technology and will implement new technologies where appropriate.

What measures have been implemented to ensure the safety of custodial/janitorial workers?

ASU’s custodial contractor, Olympus, has a comprehensive personnel safety plan that follows CDC guidance.

What if we have issues with seeing items not being clean or empty hand sanitizer stations?

Request custodial services using this service request. For urgent facility needs, call 480-965-3633. Report empty hand sanitizer stations to Facilities Management, 480-965-3633 or facman@asu.edu.

What are the recommended disinfectants?

The U.S. Environmental Protection Agency has developed a list of approved disinfectants for use against SARS-CoV-2, the virus that causes COVID-19. If a product is not on this list, review the product’s label to confirm it has an EPA registration number and that human coronavirus is listed as a target pathogen.

What are the appropriate disinfectants for labs?

The following disinfectants are approved for use against SARS-CoV-2, the virus that causes COVID-19. You may place orders for these items through ASU Materials Management.

  • 70% isopropanol is preferred when available.
  • 70% ethanol also may be used.

Caution: Isopropanol and ethanol vapors may be irritating. Do not use ethanol, isopropanol or other flammable solutions in the vicinity of electrical outlets, hot surfaces or open flames. For more information, reference COVID-19 guidelines for disinfecting laboratory equipment and surfaces.

Is there a plan for work areas located in non-ASU controlled buildings?

ASU has multiple lessee and lessor agreements throughout the country. Where ASU is the lessee, these requirements will apply consistent with the type of occupancy listed above. As the lessor, a review of the requirements and the occupant’s plan to implement will be conducted.

Are water fountains and fill stations operational? Are they safe to drink from?

Yes, water fountains and bottle-filling stations are operational on ASU campuses. CDC guidelines identify drinking fountains as high-touch surfaces, and as such, ASU janitorial services will disinfect them twice daily.

Public drinking-water supplies are safe to drink; however, the surfaces around the fountain, including the spout, button, lever and nozzles, could pose a risk for the transmission of COVID-19 and other germs. Consider using only a clean cup or bottle before using the dispenser to prevent cross-contamination. To reduce risks, ensure neither your mouth nor your container contacts the fountain’s spout and follow the below procedures. 

  1. Test the water flow and let the water flow for 10 seconds to allow fresh, clean water to come through before drinking. 
  2. If you must push a fountain button or lever, clean the surface before and after, or use your elbow. 
  3. Clean your hands afterward with an alcohol-based rub or wash them with soap and water.

Is cold water or hot water better for washing hands? Are faucet temperatures being adjusted to match?

According to the CDC, the water temperature does not appear to be a consideration in handwashing, and the faucet temperatures will remain the same. The key to good hand washing depends on the length of time for each type and the amount of soil on the hands. Evidence suggests washing hands for about 20 seconds removes more germs from hands than washing for shorter periods. If a faucet is malfunctioning, please contact Facilities Management at 480-965-3633 or facman@asu.edu

For more information on hand washing, please visit the CDC website.

Is parking accessible on campus?

New parking-permit years begin Aug. 1; typical parking permit regulations are in place. Email Parking and Transit services at parking@asu.edu or call 480-965-6125 with questions.

Are campus shuttles still running?

Shuttles are operating with a reduced occupancy rate with 25 available seats on each route. The regular summer schedule runs from May 10 through Aug. 9. Updates for fall shuttle operations will be provided as guidelines and changes develop. Please visit Campus Shuttles for updated shuttle routes and times. Follow @asu2asuShuttles on Twitter for route updates.

Are you waiting for a shuttle? Find shuttle tracking information at https://arizonastate.ridesystems.net. 

For the well-being of fellow riders, please do not board if you feel ill. All passengers must wear a face covering and maintain physical distancing of at least 6 feet, consistent with CDC guidelines.

What precautions are being taken for campus shuttles?

Only window seats are available. Aisle and middle seats will be unavailable. Seatbacks will be outfitted with partitions, and a Plexiglas barrier will shield the driver. All shuttles are equipped with hand sanitizer dispensers near the door.

Shuttles undergo a complete cleaning every night. Shuttle staff will disinfect high-contact hard surfaces to include handrails, armrests and overhead compartment handles after completing each trip — for example, from Tempe campus to West campus.  A portable hydrogen peroxide-based fogging system also will be used to treat all parts of the shuttle interior at least monthly.

For the well-being of fellow riders, please do not board if you feel ill. All passengers must wear a face covering and maintain physical distancing of at least 6 feet, consistent with CDC guidelines. Visit https://cfo.asu.edu/shuttles and follow @asu2asuShuttles on Twitter for route updates. Shuttle tracking information can be found at https://arizonastate.ridesystems.net.

Will the reduced capacity on shuttles affect my commute?

ASU intercampus shuttles currently have a limited capacity of 25 seats until guidelines allow for total capacity. Updates will be provided as guidelines and changes develop. Shuttle riders are encouraged to plan their trips accordingly to account for longer commute times and consider using other transportation to ensure timely arrivals.

If you are a permit holder, check out cross-parking options where your permit is valid on each ASU campus. You also may consider daily parking options through the Parkmobile app, pay machines or paid parking in open  gated facilities.

If you are not a permit holder, check out available parking permit options via the Transportation portal. You may also explore daily parking options via the Parkmobile app, pay machines or paid parking in available facilities. Check out the Tempe FLASH and other public transportation on the transit webpage.

Are bike valets open?

At all locations except the Noble Science Library, bike valet service is closed for summer and will reopen for the fall 2021 semester. The Noble location will operate until May 7, when it will close for the summer as well. Find more details at https://cfo.asu.edu/bike-parking.

What about supplies and deliveries?

Starting in the fall semester, home deliveries will be restricted.

Once mass telecommuting ends, materials delivered to home addresses will be reported to departmental budget managers. All materials not consumed must be returned to ASU. 

See the Materials and supplies page of the COVID-guide for more information on ordering supplies related to COVID-19.

How will physical paychecks be distributed to employees? Will they be sent by Mail Services, or will departments be responsible for distribution?

Mail Services will mail all payroll checks to the employee’s home address.

I lost my Sun Card/Pitchfork ID card. How do I get a replacement?

Please visit https://cfo.asu.edu/cardservices-lost and fill out the appropriate form.

Is the U.S Passport Acceptance Office at ASU open?

The passport office is currently taking applications. Visit https://cfo.asu.edu/passport to schedule an appointment.

Is there on-campus security?

Arizona State University Police Department is operational 24/7/365 and will continue to provide public safety services to the ASU community. In the event of high calls for service, staffing levels and stresses placed on first responder systems, ASU PD may have delays in responding to non-emergency calls for service. For life-threatening emergencies, call 911. Non-emergencies, call ASU Police at 480-965-3456 or use the ASU LiveSafe app. For more information, visit https://cfo.asu.edu/police.

What training is available to help me prepare for safely returning to campus?

All on-campus ASU students and employees will be required to participate in a “Community of Care” training program designed to inform, educate and encourage healthy living and learning on campus and as a member of the ASU community.

What if I have more questions about cleaning or buildings?

For cleaning, facilities and operational questions, contact BF-Operations@asu.edu.

 

Health Services

Is ASU Health Services open?

Yes. Find locations and hours at https://eoss.asu.edu/health/contact.

How will ASU Health Services support students in residence halls?

All on-campus students have access to ASU Health Services, a fully accredited health care provider operating in five locations across ASU campuses. Our more than 20 physicians and nurse practitioners are board-certified in emergency medicine, family medicine, internal medicine, neurology, orthopedics, rheumatology and sports medicine. Telehealth services will also be available to students. 

Find locations and hours at https://eoss.asu.edu/health/contact.

Will ASU Counseling Services continue to be available?

Yes. ASU Counseling Services is offering mental health support services remotely and in person as needed. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community. Something as simple as talking to someone can help you feel better, improve your grades and manage stress. Learn more at https://eoss.asu.edu/Counseling.

For students enrolled through ASU Online, counseling is available through 360 Life Services, a free, 24/7 counseling and crisis intervention service. Staff can be contacted at 833-223-9883 or visit https://goto.asuonline.asu.edu/360lifeservices.

Should I be tested for COVID-19?

Call your health care professional or medical provider if you feel sick with fever, cough or have difficulty breathing, and have been in close contact with a person known to have COVID-19. Also contact your medical provider if you are experiencing at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Your health care provider will work with you to determine if you need to be tested for COVID-19.

Seek medical attention immediately if you have any of these COVID-19 emergency warning signs: trouble breathing, persistent pain or pressure in chest, new confusion or inability to arouse or bluish lips or face.

Additionally, the state’s COVID-19 information hotline is 1-844-542-8201.

 

Events

What about campus events, with campus reopening?

Many campus events remain virtual, but some have returned in person. See the ASU Events website for more information.

On June 11, Sun Devil Athletics announced that they are moving forward with plans to have a full stadium when Sun Devil football begins on Thursday, Sept. 2.

Information on other big events, such as Homecoming and Family Weekend, will be coming soon.

I purchased tickets for an individual event that has been canceled. What should I do?

University venues and hosts vary, depending on the event. Reimbursement and refund policies will be set by the organizations sponsoring and hosting those events. Please contact the entity from whom your ticket was purchased for information regarding postponements, cancellations and refunds.

Can I host an activity or event on campus?

 

Students — academic

What if I need textbooks? Can I get digital versions?

Sun Devil Campus Stores, which are available to in-person customers, are always open online. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

Visit Sun Devil Campus Stores Hours and Contact Information for the most updated information including shipping details. The store team is on campus to help answer your questions. 

Visit Safety, Health and In-store Experience Fall 2020 to find out how we are preparing for your visit to the store.

How will the university continue to accommodate students with disabilities?

Accommodations will continue to be administered, and Student Accessibility and Inclusive Learning Services (formerly known as the Disability Resource Center) will continue operations to assist you in learning remotely. If you need additional support or information, contact your Disability Access Consultant (DAC) via their email, phone or Zoom conference.

If you haven’t previously used SAILS services but need accommodations, you may register with the center using the New Student Application. DACs can complete your intake by email, phone or Zoom conference.

For more information on the center’s continuity plans, please see the SAILS website or contact the center by phone at 480-965-1234 or by email at DRC@asu.edu.

What online resources does the ASU Library offer?

The ASU Library, with locations on all four campuses that are open, has a vast number of digital services. Those include One Search, which provides access to online-only resources at ASU; library guides for help with research and citations; and Ask A Librarian, online chat library assistance. Learn more about library resources that are accessible anywhere.

Does a Y (satisfactory) grade meet satisfactory progress for financial aid?

Satisfactory academic progress measures three things: GPA standard (maintaining a minimum GPA), pace rate (passing 67% of attempted ASU credit hours) and maximum credit hours (maximum attempted credit hour limits for the degree program).

Since the Y grade is not a letter grade, it can only count toward the pace rate and maximum credit hours. If students do not meet the GPA standard, they can submit an appeal for the continuation of financial aid.

How is a Y grade used to meet prerequisite requirements?

A Y grade is considered to be the equivalent of a C or above.

How does a Y grade impact DARS or a major map?

If a requirement is looking for a C or better, the Y will satisfy it in the degree audit. There are a few cases where units have set up requirements to reject a Y, but those are rare. Please consult your adviser for grade requirements in your major.

I’m a future student. Are campus visits and orientations still happening?

Please visit https://visit.asu.edu/ to learn about our current opportunities available to prospective students to learn more about the university admissions process. Virtual sessions are offered Monday through Saturday each week and are based around topics including admissions, application and financial aid, with the option to attend additional academic sessions hosted by the university’s colleges and schools, including Barrett, the Honors College. Admissions Services is able to host a limited number of visitors for in-person walking tours on select dates and times.

Let us know how we can help with your ASU enrollment needs. We have a dedicated team of professionals ready to help. Contact the Admissions team.

How will ASU award Advanced Placement (AP) credits given the changes to the testing format announced by the College Board?

ASU recognizes the effort that students have already made in these challenging courses and will continue to award ASU credit consistent with previous years for 2020 AP exams completed.

 

International students

What is the status of OPT for the upcoming year?

Please visit https://issc.asu.edu/coronavirusfaqs for more information.

Can I participate in CPT in summer 2021?

Recognizing that students need two on-campus semesters before they are eligible for a CPT or an off-campus internship, students can arrive physically by the beginning of fall 2020 session B and remain eligible for off-campus internships in summer 2021. If you cannot arrive by fall 2020 session B, you will not be able to hold a summer 2021 internship unless your program requires you to be in an off-campus internship in the summer.

I have been admitted to an ASU graduate program but have been unable to obtain my visa. What options do I have?

You can work with your academic unit to see if there is an iCourse/ASU Sync option for your program, or defer to a future semester.

I have been admitted to an ASU graduate program and offered a TA/RA appointment but have been unable to obtain my visa — OR — I am already enrolled in an ASU graduate program, hold a TA/RA appointment but have been unable to return to the U.S. What are my options?

Confirm with your faculty supervisor and/or the academic unit that the work can be completed remotely. You must have access to a computer, reliable internet, and any other materials needed for the work assignment (e.g., books, materials). You will need to be registered for courses per the assistantship offer. Work with your academic unit to see what iCourse/ASU Sync options are available for your program. You will need to contact Admissions at Grad20@asu.edu to defer your I-20 start date to the appropriate session or semester.

There will be circumstances in which students are unable to hold an TA/RA or virtually attend classes. This could include:

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

If I am an TA/RA; how will I receive my stipend?

Stipends may be payable via Flywire or a U.S. bank account. We are still working out details of this.

What about payroll taxes?

Students, not ASU, will be responsible for knowing tax liability.

Income from the TA/RA position is not taxable until the student arrives in the U.S. except for students with a green card or dual citizenship. Students must confirm this and are responsible for any taxes in his/her own country.

For students who previously held an TA/RA and are unable to return to the U.S. at this time will need to confirm with ASU Tax Services that he/she will be working remotely before Tax Services will remove U.S. tax deductions.

As a TA, is there anything additional I need to know?

You will need to confirm that you can perform the work remotely. The work may involve having adequate access to a computer and the internet as well as attending lectures via Zoom, grading digital assignments, answering student emails, holding office hours via Zoom for students and managing time-zone differences when making assignments for courses.

You will need to attend remotely the TA orientation by the Graduate College and any unit-specific training, and meet with the instructor-of-record for the class. Units will need to consider time-zone differences when scheduling.

As an RA, is there anything additional I need to know?

You will need to confirm that you can perform work remotely, including access to the right software, data, Office of Research Integrity and Assurance (ORIA) guidelines, etc. Work may include activities such as data processing, programming, literature searches and writing assignment.

You will need to work with your faculty supervisor to ensure you go through onboarding and training activities so that you are aware of the performance expectations for the position.

Student safety is a top priority. Assigned tasks should not include experiments or work that is normally performed in a laboratory-controlled environment.

Will ASU pay for my internet access?

ASU will not subsidize or pay for the internet access for anyone holding an TA/RA position.

What happens if my visa is declined after I begin a TA/RA appointment?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

Is there a deadline by which I must arrive at ASU?

If you are declined a visa after you have started in an TA/RA role, you can continue in the TA/RA position and continue to progress toward degree requirements. The TA/RA position should be renewed for subsequent semesters according to the original appointment letter. You would complete the degree requirements via iCourses and ASU Sync.

What do I do when I arrive at ASU after obtaining my visa?

  • Check in with ISSC.
  • Submit records of MMR.
  • Fill out new hire paperwork with ASU Human Resources including I-9 and obtaining a Social Security number.
  • Check in with your supervisor within three days. 
  • Any other department-specific requirements and trainings.

What if I need textbooks — what are the options on international shipping?

ASU Sun Devil Campus Stores are open online for all students, including course material needs for international students. Visit sundevilcampusstores.com for digital and physical materials, technology, supplies and more. 

We encourage all students to order online early. Please allow as much time as possible for processing international course material orders due to various shipping charges, taxes and potential delays. Visit shipping details for the most current information.

 

Graduate students

How should I hold my defense?

Defense committees and students should discuss which defense option they would like to utilize for their defense (virtual, ASU Sync or in-person).

Are there best practices to help students and committees as they plan for a remote defense?

Yes! There are many strategies that can be employed to ensure a smooth, virtual defense. The Graduate College has a webpage that includes a guide to online defenses to help with planning and conducting a remote defense.

What about the Graduate College requirement to hold a public defense?

The requirement to hold public defenses is met by inviting an audience to attend either in person (following social distance guidelines), virtually via Zoom, or a mix of both (ASU Sync). It is also advertised on the Graduate College’s website on the defense calendar.

Can I still take my comprehensive exam?

Your faculty committee and staff adviser can assist in determining your readiness to take the comprehensive exam for your program. You can discuss with them the topics and testing mode, as well as the requirements to take it. If you need to postpone taking the exam until spring, that may also be an option. Consult with your unit adviser and committee regarding all of your options.

Do I have to hold my defense in person?

If you and your faculty committee determine that you are ready to hold your defense, you may follow the guidelines found on the Graduation College website here to schedule it. You should consult with your committee and staff adviser to determine if Zoom will be utilized to hold the defense and if there will be an in-person component. Students conducting their defense should be registered and follow graduation deadlines.

What if I don’t feel comfortable coming to campus for my defense?

It is important to discuss with your committee and your graduate staff adviser your options regarding your defense, especially in regards to how Zoom will or will not be utilized for the committee deliberation portion and room scheduling policies. Students should check and follow the ASU campus guidelines regarding the coronavirus whenever on campus found at this link.

What should I do if COVID-19 has disrupted my research plans or progress toward graduation?

All graduate students are encouraged to have a conversation with their faculty committee and staff adviser to discuss your options. You may have to adjust your timeline based on the progress of your academics or research. It is important to discuss your options and find out what, if any, flexibility exists.

I am really stressed due to COVID, and I need more time to work on my thesis/dissertation document. Can I submit my document after the deadline?

Please email gradformat@asu.edu for your specific situation.

Due to COVID, if we submit our thesis/dissertation document after the deadline, will we still be able to graduate?

Please email gradformat@asu.edu for your specific situation.

I have been admitted to an ASU graduate program and offered a TA/RA appointment. Is my offer still valid?

You need to work with your academic unit to ensure that you will be able to fulfill the duties of the position and meet the expectations.

When will my TA/RA assignment begin?

Please refer to your appointment letter and confirm assignment details with your supervisor. It is expected that all positions should start no later than the first day of classes.

 

Housing, dining and campus life

In the residence halls, what are the cleaning protocols? Will both rooms and common areas be cleaned twice daily?

Custodial staff will clean and disinfect room interior surfaces such as furniture, appliances, restrooms, light switches, door hardware and mattresses, prior to check in. Students will be responsible for obtaining cleaning and disinfecting supplies and for cleaning and disinfecting their own spaces. A list of recommended supplies will be provided to students. 

High-contact surfaces in common areas will be disinfected at least twice per day by site owners or custodial staff.

If I have a single, private room, do I still have to share a bathroom?

University Housing has various room configurations. Sharing a bathroom depends on the residence hall and the room configuration. You may log on to My ASU and view your housing portal, where a description of your room assignment is listed, or visit housing.asu.edu for details on your assigned room layout. 

If I live in a residence hall and become infected with the novel coronavirus, how will I be taken care of?

Any student who tests positive for COVID-19 will have the full support of the university. If a student tests positive, they will be given a room to isolate for the period of time necessary per Maricopa County Health Department guidance (currently 10 days AND at least 24 hours with no fever without fever-reducing medication AND symptoms have improved). We will provide food, daily check-ins from student support staff, and medical support as needed. Depending on how the student is feeling, they can continue in courses through ASU Sync.

Are the fitness centers open? What are the cleaning protocols for those facilities?

The Sun Devil Fitness Centers on the four Valley campuses reopened on Sept. 14, 2020. Students and employees must make a reservation to use them; go to fitness.asu.edu to reserve a spot.  

Reservations are limited to 50 minutes, with two reservations allowed per day. Those using the gym are required to clean equipment before and after use; center staff will also conduct additional cleaning in the 10-minute gap between reservations.

Those experiencing COVID-19 symptoms (or symptoms of other illnesses) should not enter the building.

The fitness centers have developed enhanced facility and equipment cleaning protocols and expectations for both users and staff to ensure the safety of everyone. Equipment had been rearranged and furniture removed to allow for physical distancing, and the locker rooms are closed. Courts are not hosting group sports. Additional hand sanitizer stations have been added.

Will I be able to participate in extracurricular student opportunities?

Yes. Students will continue to have opportunities to engage in extracurricular activities. Guidelines and expectations for participation will be shared to allow students to participate safely.

 

Student jobs, internships and study abroad

What about study abroad programs?

For more information regarding study abroad during COVID-19, please visit https://mystudyabroad.asu.edu/content/study-abroad-coronavirus-faq.

I need an internship to graduate. What if my employer changed or rescinded my offer?

If your employer has changed your internship offer, discuss the changed offer with your internship coordinator to confirm whether it will still fulfill your internship credit. If it will not fulfill your credit or your offer has been rescinded, here are some ways to find another internship opportunity:

  • Search Handshake for current internship postings locally, nationally and globally. You can use keywords such as “remote” or “virtual” in your search.
  • Connect with the internship staff/faculty in your academic program to learn about how alternative, project-based internships may count towards your internship credit.
  • Schedule an appointment with Career and Professional Development Services to discuss internship search strategies and learn more about the hiring trends in your field.

What career services are available?

ASU’s Career and Professional Development Services offers virtual drop-in career and internship advising. 

 

Faculty and staff

What resources are there for teleworking?

Visit the Telecommuting Resource Guide webpage for information about equipment, payroll, phone lines, communication tools and more. 

What is the status of on-campus research?

ASU Knowledge Enterprise research is operational and following all appropriate ASU and CDC COVID-19 guidelines.

How do I secure my Zoom meetings against disruptions from those outside the university?

To protect classes and meetings from unwanted disruptions, only the host of a given Zoom session can share their screen by default. If necessary, in each Zoom session, the host can grant screen-sharing rights to all participants via the Shield icon or to select participants by right-clicking on names on the Participant List and choosing “Make Co-Host.” 

Please ensure you are logged on to Zoom via your ASU Enterprise Zoom account. If you are logged on via a personal account, you are not getting the benefits of ASU Enterprise Zoom security. 

For more information, refer to the screen sharing knowledge article or visit the UTO Zoom website.

I just need to schedule a Zoom meeting. How do I do that?

  1. Go to http://asu.zoom.us/
  2. Click on “log in” and sign in with your ASURITE. (If you get a pop-up box after that, click accept.)
  3. You should now be on a Zoom page with your name, department and other info. On the upper right, click on “Schedule a meeting.”
  4. Fill in the fields as needed. Pro tip: Clicking “both” under audio adds call-in information for those whose computer audio isn’t working. Hit “Save” at the bottom.
  5. On the next screen, click on “Copy meeting invitation” (on the right, midway down the page) and then copy that info over into an Outlook meeting invite. (There are other ways to do this, but this is often the simplest way.)
  6. At your meeting time, just click on the Zoom link in your own Outlook meeting invitation.

Find more Zoom instructions and training on the UTO site at https://uto.asu.edu/zoom.

Will ASU notify us if there are cases in our department?

ASU is following Maricopa County Health and CDC guidance on determining potential exposures to a COVID-19 positive individual. If an individual or a department is deemed to have been exposed, a university official will notify the individuals of their need to quarantine.

What should I do if a student tells me about a positive test result?

If you learn of a student who tests positive, please email the student’s name and ASU ID number to deanofstudents@asu.edu as soon as possible, so we may provide support and care to the student.  We will share the information with ASU Health Services to assist in determining next steps and to assess the student’s contact with others. We ask that you maintain the privacy afforded to the individual by refraining from sharing this information with anyone else, even if the student chooses to share with others. Remember that student health information is protected under FERPA.

Will I be notified if a student in my class tests positive?

Not all students will be in person, so unless the student grants permission to share the positive test result, faculty will not be notified when a student taking courses only in ASU Sync has tested positive.

For students who have spent time in the classroom, we will support the process of case identification and contact tracing which will determine if the faculty member needs to be notified.

Shouldn’t everyone in my class take a COVID-19 test or quarantine if possibly exposed?

Determinations about what should occur — quarantine and follow-up testing — will begin immediately upon awareness of a positive case. Only close contacts or high-risk exposures (less than 6 feet distance for a cumulative total of 15 minutes or more over a 24-hour period OR who had physical contact with a person with COVID-19) will be asked to quarantine as a result of their possible exposure. The analysis of close contacts is done by ASU medical professionals based on information informed by CDC and county guidance, emerging science associated with transmission risk, and interviews with the student/staff/faculty positive. To assist individuals in monitoring their own health, we have testing available for anyone who wishes to know their health status related to COVID-19.

What if I have more questions about COVID-19 status and teaching?

Please feel free to reach out directly to the Dean of Students at 480-965-6547. Also see the faculty FAQ site:  https://provost.asu.edu/sync/faculty/FAQ

 

Human Resources

If I or a household member have COVID-19, or if I suspect that I or a household member have the virus or have been asked to self-isolate, should I use sick leave?

If you have tested positive for the COVID-19 virus, or if you have been asked to quarantine or self-isolate, or if you are required to stay home to care for a family member who has tested positive for COVID-19, please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage (in the green bar at the top). This process guide outlines reporting requirements for employees unable to work due to a COVID-19 qualifying condition. Any reporting under these FFCRA guidelines will not impact your sick leave or vacation leave balances. Your regular pay will continue as usual until you have been medically cleared to return to campus or your family member no longer needs your care.

For additional questions related to ASU leave policies, contact Human Resources at 1-855-ASU-5081, 8 a.m. to 5 p.m. Mondays through Fridays.

What if I have child care disruptions?

Share your concerns with your supervisor, who will be able to provide appropriate guidance. Review the information on the CVD-19 Supervisor Guidelines page. If immediate guidance is needed, please contact your designated OHR Partner.

Whom should I notify if I test positive for COVID-19?

Contact your supervisor immediately if you test positive for COVID-19. Additionally, all employees testing positive for COVID-19 will need to contact the Employee Wellness Exposure Management team at 480-727-6517 or EmployeeWellness@exchange.asu.edu, which will coordinate the process of tracing and notifying any close contacts who need to be aware of their potential exposure.

Are our sick and leave practices in compliance with the Families First Coronavirus Response Act?

Yes. Our current pandemic pay and leave practices meet or exceed the requirements of the FFCRA.

I am a supervisor. What should I do if one of my employees is diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Please contact the Employee Wellness Exposure Management team at 480-727-6517 or EmployeeWellness@exchange.asu.edu as soon as possible. They will work with you to gather information about the employee, including details about when they were last on campus and with whom they may have been in close contact. They will also coordinate the process of tracing and notifying any close contacts who need to be aware.

The Employee Wellness Exposure Management team will also work with Facilities Management to coordinate the appropriate cleaning level in the workplace.

Do not share information about the employee’s health with others or keep records regarding the illness in personnel files. That information is confidential by law, and any written records must be stored separately from personnel files. The Employee Wellness Exposure Management team will coordinate the process of tracing those who may have been in close contact with the individual and providing them with notice in cooperation with county health. By law, this notice must be accomplished without identifying the ill individual.

How should I record time in PeopleSoft for an employee who is not working due to COVID-19?

Please refer to ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage for guidance on how to report time if the employee is unable to work. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. If employees can work remotely while recovering, they may do so.

What should I do if one of my employees has been in close contact with someone who has been diagnosed with COVID-19 or has the symptoms of COVID-19 and is awaiting test results?

Individuals who have been in close contact with those who have COVID-19 are at increased risk of developing COVID-19 and should remain in self-isolation and self-monitor for symptoms for at least 10 days from the date on which they had close contact with the ill individual. They should also follow up with their private health care provider, who can recommend whether a test may be appropriate.

If they can work remotely, they should do so. If they need time to care for themselves or a family member who has COVID-19, they should report time not worked using ASU’s Families First Coronavirus Response Act time reporting process guide on the Office of Human Resources Leaves Management webpage. Any reporting under these FFCRA guidelines will not impact sick leave or vacation leave balances. See ASU FAQs or contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu for more information.

What should I do if one of my employees is ill with something other than COVID-19, or if they are ill and are not yet sure what they have?

Employees who are ill should not be in the workplace, even if they are ill with something other than COVID-19. They should work remotely or take sick time until they recover. Contact OHR Partners for more information and guidance.

Below are helpful resources:

  • Employee Assistance: cfo.asu.edu/eao-wellness, 480-965-2271.
  • Office of Human Resources: Email HRESC or submit a case online
    • Employee-related services, call 1-855-ASU-5081 (855-278-5081).
    • Faculty-related services, call 480-727-9900.

Will employee assistance services be available for those who are concerned?

The Employee Assistance Office is available to consult with you or your employees during this period. Refer to the Employee Assistance Office webpage for more information.

Whom do I contact for HR-related questions?

Please contact the Employee Service Center at 1-855-278-5081 or hresc@asu.edu.

Still have questions after reading this FAQ? We're here to help!
Reach the ASU Experience Center (help desk) at 1-833-525-0610. There is also a live-chat option at uto.asu.edu/experiencecenter.

Additional health information

Keep up with the latest on the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Department of Public Health websites.