Health Services Billing

Billing and insurance

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What you need to know about ASU health services billing and payment

Aetna Student Insurance

Aetna Student Insurance

In cooperation with Arizona Board of Regents and ASU Health Services, ASU offers an affordable top-tiered medical insurance policy to students. This insurance provides access to the health and counseling services at any ASU Health Service location. Read more under Student Health Coverage Options.

Additional Information on Student Health Coverage Options

Additional Information on Student Health Coverage Options

Students, whether they have health insurance or not, are eligible to use ASU Health Services. However, we strongly advise every student to maintain adequate health insurance to cover unexpected medical expenses.

Health Coverage Options

Aetna Student Insurance
Existing Personal Insurance Plans and Healthcare.Gov information
Bridge Discount Plan

What will I pay for services at ASU Health Services?

What will I pay for services at ASU Health Services?

We provide care for all students, no matter how you choose to pay for services. The amount of money that ASU charges for services is based upon the type and complexity of the service and procedure we provide. The more complex care or procedure the higher the charge. Just as if one goes to the automobile repair shop, costs vary depending on what is wrong with the vehicle and how complex or costly the item is to repair. We accept the AZ Board of Regents student insurance through Aetna Student Health, some private health insurance, or we can charge your ASU account. You can pay after your visit or bill to your ASU account. Quoted prices are subject to verification or change without notice.

What do I need to bring to help with paying for services?

What do I need to bring to help with paying for services?

When seeking treatment at ASU Health Services always bring your ASU ID and your insurance card, if applicable.

What if I do not have insurance?

What if I do not have insurance?

After the clinician completes your visit they will determine the complexity of the visit, any procedures administered, and the charges will be submitted into the ASU Health Services system. The amount is then charged to your student account.

If you are a student at the Tempe, West, Polytechnic or Downtown Phoenix locations, you may want to consider purchasing the Bridge Service Plan that gives students the opportunity to pay a one-time, fixed fee per semester to receive very low flat fees on services (currently, $15 for primary visits, $20 for lab visits and $20 X-ray visits, other services may be covered or discounted).

Do you take my insurance?

Do you take my insurance?

ASU Health Services is contracted with several major insurance companies. See Health Coverage Options page for list of contracted insurance. We also bill many non-contract insurance.

How does insurance work?

How does insurance work?

Let's say, for example, you twist your ankle running to class and you come to ASU Health Services for treatment. You provide your insurance card and ASU ID to registration staff. Usually there will be a co-pay amount required by your insurance company that can be charged directly to your ASU student account. After registering, the ASU Health Services provider would examine you, decide on what tests or treatment you need like ordering an x-ray of your ankle and applying a splint bandage and giving you crutches.

What happens next?

What happens next?

ASU Health Services submits your charges and information to your insurance company. Your insurance company then processes the ASU Health Services claim for payment according to your plan benefits and sends the payment. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB. Below is an example of a claim that has been paid.

What if ASU Health Services is not contracted with my insurance company?

What if ASU Health Services is not contracted with my insurance company?

ASU Health Services may arrange to bill your insurance plan for you but, if you have out-of-network benefits, your benefit may be reduced or the insurance plan may not pay at all. In these cases ASU Health Services will bill these charges to your ASU student account. To avoid this, if you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance company and ask if your plan covers services rendered at ASU Health Services. If not, you may want to consider purchasing the Bridge Service Plan through ASU.

How do I upload my insurance card to the patient portal?

How do I upload my insurance card to the patient portal?

Instructions for Uploading Insurance Cards to ASU Health Services

  • Launch your MyHealth secure portal at https://asuportal.pointnclick.com or access from MyASU under Campus
  • Services- MyHealth link.
  • Select the ASU Student button.
  • Use your ASUrite username and password to authenticate.
  • Enter your date of birth.
  • Select the Insurance Card Link.
  • Select Add New Card.
  • Select Choose Front - Select the image of the front of your insurance card.
  • Verify the image of the front of your card.
  • Select Choose Back – Select the image of the back of your insurance card.
  • Verify the image of the back of your card.
  • Select Save.

What about lab work, how do the charges get processed?

What about lab work, how do the charges get processed?

Certain lab tests are done here at ASU Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest or LabCorp). If you have a lab test that is sent out, Sonora Quest or LabCorp will perform the test, send the results to your doctor and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest or LabCorp.

What are some of the reasons my insurance won't pay?

What are some of the reasons my insurance won't pay?

  • You received services from an out-of-network provider.
  • You did not call your insurance company for prior approval before receiving treatment, if required.
  • The service you received is not covered under your plan, for example MMR vaccination, STI tests.
  • Your insurance company needs verification of your student status (print one from My ASU).
  • You have an HMO plan and it only covers you when you see the doctors or healthcare facilities within their network.
  • Your coverage has expired.
  • You switched insurance plans but forgot to notify ASU Health Services or upload your new insurance card through your patient portal. 

What are my payment options?

What are my payment options?

To pay charges online sign in to your My ASU. To pay charges in person on your ASU student account go to any cashiering office at any campus. To pay charges by mail (only checks accepted), send to ASU Cashier, PO Box 870303, Tempe AZ 85287-0303. Appeal late fees at sbs@asu.edu or by letter to PO Box 870303, Tempe AZ 85287-0303. Quoted prices are subject to verification or change without notice.

Who do I contact with questions about my insurance claim or my bill?

Who do I contact with questions about my insurance claim or my bill?

First contact should be to your insurance company via telephone or the plan website. You may contact the ASU Health Services Billing Office at 480-965-8559 or at insurance@asu.edu. It is important to leave a message with your name, ASU ID number, contact information and question. We will contact you within 24 hours. Include your name, ASU ID# contact information, and your question.

What about my confidentiality?

What about my confidentiality?

We cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company in order to have the bill paid. Recognize, however, that if the billing address for your insurance plan is your parent's/spouse's/significant other's home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can sign a consent to disclose health care information form allowing others to have access to your information, (scheduling treatment, discuss treatment, handle finances concerning health care).