Resolving Disability-Related Concerns and Complaints

There are several options for students to resolve disability-related concerns, complaints, or issues. Student Accessibility and Inclusive Learning services is committed to ensuring that Arizona State University is inclusive and accessible to students.

Concerns About an Accommodation Determination, Process, or Decision

If you have concerns about SAILS services, processes, or accommodation determinations, you may contact your Accessibility Consultant to seek clarification or request reconsideration.

At any time, you may submit a formal grievance using the Grievance Form. Submissions are reviewed, and you will be contacted regarding next steps.

Concerns Involving Faculty, Staff, or University Departments

If your concern involves faculty, staff, or a university department, you may pursue one or more of the following options:

• Students who have concerns regarding faculty or staff should consider discussing these concerns with their Accessibility Consultant who can support and provide guidance regarding next steps.
• The Office of University Rights and Responsibilities (https://urr.asu.edu/) reviews and investigates concerns and allegations regarding discrimination or harassment. Students who would like to submit a report, please complete the Report Form
• Alternatively or additionally, you can report a concern or allegation to the Office of University Rights and Responsibilities at 480-965-5057. or [email protected].
• If the complaint is not resolved at the university level, the student may choose to file a complaint with the Federal Office for Civil Rights.

Consult with your Accessibility Consultant for information or assistance, if desired.

Report the concern to the Office of University Rights and Responsibilities (URR), which reviews allegations of discrimination and harassment:

• Online: Office of University Rights & Responsibilities
• Phone: 480-965-5057
• Email: [email protected] 

Students may choose to pursue resolution through the university or file directly with the U.S. Department of Education’s Office for Civil Rights (OCR) at any time.

Resolving Conflicts with Student Accessibility and Inclusive Learning Services Staff and/or a Staff Member

The procedure for resolving conflicts with Student Accessibility and Inclusive Learning Services and/or a staff member is similar to the steps explained above. Initially, the student should discuss the complaint with their Access Consultant. If the complaint is not resolved, or there is a specific reason the situation cannot be discussed with the Access Specialist, the student should meet with the Assistant Director or Director.

If the student believes their complaint is a matter of discrimination, the student has the right to bypass Student Accessibility and Inclusive Learning Services and go directly to the University RIghts and Responsibilities. They will evaluate the situation and determine an appropriate resolution. If a satisfactory solution is still not offered, the student may choose to file a complaint with the Federal Office of Civil Rights. These entities will take complaints and will investigate when appropriate.

Allegations of Discrimination by Another Student

Students who believe they have experienced discrimination by another student may file a complaint under the Code of Student Conduct, as outlined in the ASU Student Handbook.

For additional information or assistance, contact the Dean of Students Office at
[email protected].