Concerns and Grievances

There are several options for students to resolve disability-related concerns, complaints, or issues. Student Accessibility and Inclusive Learning services is committed to ensuring that Arizona State University is inclusive and accessible to students.

Concerns

If you have concerns about the support provided by Student Accessibility or its procedures, or you believe that you have not received reasonable accommodations, we recommend reaching out to your Accessibility Consultant to start a conversation regarding your concerns. We believe that it is ideal to address the concerns as quickly and effectively as possible and your Accessibility Consultant should be able to assist in that matter. If you feel this could be resolved by another Accessibility Consultant, you are welcome to call our office at 480-965-1234 to request to speak with another person. If the matter is still not resolved or if you disagree with a decision by your Accessibility Consultant you may complete our grievance form: Concern Form

The form will be reviewed and you will be contacted to address any concerns you may have.

Resolving Conflicts with the University, Faculty and/or Staff, Academic Department, or university Non-academic Department, Program or Organization

• Students who have concerns regarding faculty or staff should consider discussing these concerns with their Accessibility Consultant who can support and provide guidance regarding next steps.
• The Office of University Rights and Responsibilities (https://urr.asu.edu/) reviews and investigates concerns and allegations regarding discrimination or harassment. Students who would like to submit a report, please complete the Report Form
• Alternatively or additionally, you can report a concern or allegation to the Office of University Rights and Responsibilities at 480-965-5057. or urr@asu.edu.
• If the complaint is not resolved at the university level, the student may choose to file a complaint with the Federal Office for Civil Rights.

Resolving Conflicts with Student Accessibility and Inclusive Learning Services Staff and/or a Staff Member

The procedure for resolving conflicts with Student Accessibility and Inclusive Learning Services and/or a staff member is similar to the steps explained above. Initially, the student should discuss the complaint with their Access Consultant. If the complaint is not resolved, or there is a specific reason the situation cannot be discussed with the Access Specialist, the student should meet with the Assistant Director or Director.

If the student believes their complaint is a matter of discrimination, the student has the right to bypass Student Accessibility and Inclusive Learning Services and go directly to the University RIghts and Responsibilities. They will evaluate the situation and determine an appropriate resolution. If a satisfactory solution is still not offered, the student may choose to file a complaint with the Federal Office of Civil Rights. These entities will take complaints and will investigate when appropriate.

Resolving Alleged Discrimination by Another Student

In situations where students allege discrimination by another student, students have the option of filing formal charges under the Code of Student Conduct. Please refer to the policy and procedures in the ASU Student Handbook. Contact the Dean of Students office for further information at DeanofStudents@asu.edu