Frequently Asked Questions

Frequently Asked Questions and Resources

How do I get in touch with my academic advisor?

You can find your academic advisor’s email and phone number on your My ASU page under “Academic Support Team”

Where can I find out more about ASU Sync and how to use it? (https://www.asu.edu/fall2020)
Where can I get help with technology I need for ASU Sync classes, such as computers, WiFi, etc.?
What events are planned for first-year students and where can I find information?

All welcome events can be found here: https://eoss.asu.edu/welcome/events You can filter by campus location, academic college and class year.

How do I get involved on campus or join a student organization?
What can I do if I am having challenges with my roommate or housing assignment?

If you are having trouble with your roommate, your first step is to speak to your Community Assistant (or CA). If you need further assistance, you can connect with your Community Director about your options.

How do I add or change my meal plan?

You can add or change your meal plan in the housing portal. Meal plan FAQ page can be found here: https://sundevildining.asu.edu/meal-plans/meal-plan-faq

When are the tuition deadlines and how do I pay my bill?
How do I get a parking permit? I have a West parking pass and heard I can park in Tempe for free. Where is that? Where do I find the free intercampus shuttle schedule?
How do I get my student ID card?
Is there somewhere I can find a campus map? (we can push ASU Mobile App)

YES! Download the free ASU mobile app to view all four ASU campus maps. You can even get walking directions.

How do I know what books I need? Where is the best place to buy them/pick them up?

The Sun Devil Campus Stores are the best place to buy and rent textbooks. They will know which texts your professors plan to use. Take your schedule - or be able to access it - when you go to a campus bookstore and they can assist you. (https://www.bkstr.com/arizonastatestore/store-hours)

Where can I get my Community of Care kit?
  • https://eoss.asu.edu/health/announcements/coronavirus/faqs
  • All on-campus students will receive a Community of Care kit containing face coverings, a thermometer, hand sanitizer and other items for use in maintaining their health and wellness on campus. Students living on campus will receive their kits at the time of their check-in to their residence hall room prior to the start of classes. Students living off-campus can pick up their kits beginning Aug. 10 at Sun Devil Campus Stores, located on each of ASU’s metropolitan Phoenix campuses. Students must present their Sun Card to claim a kit.