Frequently Asked Questions

Frequently Asked Questions and Resources

Advising

How can I contact the advisors for my college?

Your personal advisor’s information is located on My ASU in the top right corner. You can find your advisor’s information under Programs on your Advising tab. You can also visit your advising office for walk-in appointments. Please visit your college’s advising website for walk-in hours.

Where can I drop/add courses?

You can add or drop a course on My ASU by clicking on Registration under the My Classes box. If you prefer to request your add, drop, or withdrawal transaction in person, please stop by any University Registrar Services location,  Monday – Friday, 8 a.m. – 5 p.m.  

Athletics

How can I purchase Sun Devil Athletics tickets?

Free student tickets to all ASU athletic events are available via the official ASU mobile app. To claim your tickets: Download the app from the app store and sign into the app as an ASU Affiliate with your ASUrite ID and password. For Football and Men's Basketball you will claim a ticket for each game. For all other sports you will claim one season-long pass. Visit the ASU Mobile App Student Ticketing Guide for more information. For help contact the Sun Devil Athletics Ticket Office at 480-727-0000.

Where can I pick up my tickets?

Students will receive mobile tickets they will download prior to each game. Your mobile ticket allows you entrance to The Inferno – Sun Devil Stadium’s student section. Visit the ASU Mobile App Student Ticketing Guide for more information. For help contact the Sun Devil Athletics Ticket Office at 480-727-0000.

Campus Life

Where can I find a job on campus?

Look online for information pertaining to student employment.  You can also click on the Campus Services tab on My ASU, and under Jobs & Careers, there is a Student Employment Search link. Or attend a student job fair.

 

Where can I find more information about fraternity and sorority life?

Please visit Fraternity and Sorority Life for more information regarding Fraternity and Sorority Life or email greeklife@asu.edu.

Campus Safety and Health

How can I safely navigate campus at night?

Use Safety Escort Services. The Safety Escort provides a free ride to any student requesting it. This alternative allows students to have a method of traveling around campus in a safe and prompt manner.

What is the LiveSafe app and how do I download it?

The LiveSafe App helps you send ASU Police real-time, anonymous tips that include chat, pictures, audio and video. With the app, you have access to ASU Police dispatch and 911 emergency services, as well as access The Safety Escort Service.

 

  1. Visit the Apple App or Google Play stores
  2. Search for LiveSafe and select the app with the blue shield (LiveSafe, Inc.)
  3. Download the app to your mobile device
  4. Select Arizona State University as your school
  5. Complete your profile

ASU Police: 911

ASU Non-emergency: (480) 965-3456

Where do I find out about health insurance and medical assistance on campus?

Walk-in or make an appointment by calling 480-965-3349 or online at Health Services.

Computers and Technology

How do I access classes online?

Most of your classes will feature an online component. Three days before the semester starts, go to My ASU and look at your class list. The titles of your classes will be hyperlinks that will open the online portion of your class. It is strongly encouraged for you to open up every class, read the syllabus prior to attending your first class.

How do I connect to Wi-Fi on campus?

Connect to the ASU Wi-Fi network using your ASURITE ID and password. This network is available in every building on campus, including the residential colleges. There are network ports in the room if your computer does not have Wi-Fi. Your guests can connect to our “ASU GUEST” network. After connecting, open any web browser and create a temporary user ID and password.

What is the University Technology Office Help Desk?

The UTO help desk is available 24/7 to answer your questions. For assistance, call 1-855-278-5080 or click on the Service Center tab on My ASU. Here you can search our knowledge base for your own answers, start a chat session with UTO help personnel or submit a case for assistance.

Where do I get Tech Help?

ASU offers assistance with configuring software and setting up your computer for use on campus. Our Tech Studios are on each campus; find a location near you by visiting ASU Tech Studio.

What is my ASU Email address?

Your email address is typically Firstname.Lastname@asu.edu or your ASURITE@asu.edu. All mail sent to either address will be routed to your ASU inbox. You can access your inbox from My ASU by clicking the email icon located in the upper left corner.

Where do I print on campus?

Print Anywhere is a network of over 65 multifunction copiers that provide 24/7 document services at Arizona State University. To learn more about how to connect your mobile devices, additional options for printing, and printer locations visit Print Anywhere.

Directions & Tours

How can I take a campus tour?

You can sign up for a campus tour at Visit ASU.

How do I get to the other campuses?

ASU intercampus shuttles transport students, faculty and staff between the Downtown Phoenix, Polytechnic, Tempe and West campuses. To learn more about campus shuttles, view shuttle schedules, and to track your shuttle, visit here Parking and Transit Services.

How can I navigate ASU? How do I find buildings, parking lots & structures, and more?

Visit the ASU Interactive Map to access a map on-the-go.

Housing & Meal Plans

How can I change my room assignment?

Visit Room Transfer Request, to submit a room transfer request, and find details and timelines of the process. The first review of room transfer requests will not take place until four weeks after move-in weekend for fall and spring semesters.

Who can help me with housing questions in the residence hall?

Start by talking to your Community Assistant and they will refer you to the appropriate staff member or office to assist you.

What are my choices of meals plans?

ASU Sun Devil Dining provides a variety of great meal plan options for students. For more meal plan information, visit Sun Devil Dining, email SunDevilDining@asu.edu or call 480-727-DINE.

Tuition and Books

How do I pay for my tuition and housing?

Tuition will calculate under you finances tab on My ASU. Your financial aid will be applied to your current ASU charges first. If financial aid has been canceled or does not cover all tuition and fees, you will be responsible for the remaining charges. If your ASU account is not paid by the tuition payment deadline, you will automatically be enrolled in the ASU Payment Plan (including a non-refundable fee).If you have further questions, please visit, call, email, or submit a case or start a chat through My ASU Student Accounts. 

Where do I get my textbooks?

Books, supplies, and ASU merchandise can be purchased from the ASU Bookstore, located on Orange Mall. Bring your class schedule and student ID. You will need your five-digit class line number to select the correct books. If you reserved a textbook, look for the sign indicating where to pick up your books. You must have a student ID to pick up any books that were pre-ordered.