ASU Family Welcome

Your student’s academic, financial, and housing information are FERPA-protected information, and students have the choice and responsibility to share some or all of their information with parents and guests. ASU Parent Guest Access enables students to share information in their My ASU account. For more information on the Family Educational Rights and Privacy Act, visit ASU’s FERPA page.

Students receive their ASU ID, known as a Sun Card or ASU Mobile ID, through Sun Devil Card Services. Students must upload an approved photo, and once it is processed, they can access their ASU Mobile ID in the ASU app after activation. All ASU IDs are now digital, allowing students, faculty, and staff to use their Apple or Android devices to access buildings, attend campus events, use campus services, and make payments anywhere Maroon and Gold dollars are accepted.

Many families choose to stay through the first day of move-in to assist with unpacking and to attend family-specific programming, and generally depart once the student-only programming and housing meetings begin. This enables students to establish independent connections as they embark on their journey at ASU. The ASU Welcome Signature Events schedule goes live in Spring to support your planning.

Students should plan to pack essential items such as bedding, towels, personal hygiene products, and small electronics, while coordinating with roommates on shared items like microwaves and refrigerators to avoid duplicates in the residence hall room. Students are encouraged to consolidate belongings and bring only what they need, as residence hall spaces are limited.
To help students prepare for move-in and campus life, University Housing provides a What to Bring Checklist, which is included in the e-Welcome packet sent to students prior to move-in.

For purchasing essentials and additional items, students have access to several on- and off-campus stores. On campus, students have access to the Sun Devil Campus Stores and the P.O.D. Convenience Markets. Off campus, ASU students have numerous food and shopping options in the Phoenix area. These include big box stores that can support any of your move-in needs. 

Polytechnic, Tempe, and West Valley campus residents can use the USS From-Home-to-Room program to have items delivered to their room prior to arrival. For Downtown Residents, the students’ mailing and shipping addresses will be posted on their My ASU account when assigned. You can ship items to your student’s direct mailing address, and they can pick them up when they arrive on campus.

To adjust a meal plan or manage M&G, your student must log in to their My Housing Portal. Parents can add M&G dollars to their student's account either through the Sun Devil Hospitality site or in person at the Meal Plan Office.

To manage the Arizona heat, you and your student should prioritize staying hydrated, spending time in indoor spaces, and planning transportation thoughtfully. ASU offers nearly 1,000 free water-refill stations in high-traffic and indoor locations across campus to help students stay hydrated. You and your student can also read this article and watch this 2-minute video to hear directly from students about how they manage the heat.

Sun Devils can search for part-time jobs on the ASU Student Employment website. ASU Career Services also offers a range of resources to help students develop an effective resume, including checklists, sample resumes, customized guides by career field, and an online resume-writing platform that leverages AI to provide personalized feedback. Student jobs are typically posted for the fall semester in late summer, and students are encouraged to check the site regularly, as new positions may be posted before the start of each semester.

Your student can stay active on campus in many ways, including using the Sun Devil Fitness Complex, participating in Intramural Sports, or joining Sports Clubs.

Health Services locations are available at all ASU metro-Phoenix locations with in-person and telehealth appointments Monday through Friday, 8 a.m. to 5 p.m. Services include Medication, Primary Care, Same Day Appointments, Sports Medicine, STI Testing, Travel Medicine, Vaccines, Women’s Health. Students can schedule an appointment or message their provider through the My Health Portal. Health Centers can also be reached at 480-965-3349 during office hours and after hours at 480-965-3349. 

LOSAN students may be eligible for the Student Health Insurance Plan (SHIP), which provides both local and nationwide coverage. Covered California is the state’s official health insurance marketplace that connects Californians with health insurance options. Please note that only SHIP is available to eligible students, and the Bridge Plan is not available in Los Angeles.

For emergencies, always call 911.

All students, whether they have health insurance or not, are eligible to use ASU Health Services. However, students are strongly advised to maintain adequate insurance to cover unexpected medical expenses. ASU offers immersion students an affordable top-tier medical insurance policy underwritten by United Healthcare Student Resources (UHCSR). ASU also offers the Bridge Discount Plan for students with non-billable or no insurance to reduce the cost of healthcare at ASU Health Services clinics. If students have health insurance through their parents, they can find out if it is accepted in the ASU Health Coverage Options.
Please contact your insurance company to see if we are a participating provider. You will need to provide the following information.

• Call your insurance company.
• Provide ASU Health Service as the location providing medical service.
• Provide the Tax ID 860196696.

You can find the official Academic Calendar online at registrar.asu.edu/academic-calendar. Additionally, a digital version of the ASU Family calendar, which includes important deadlines, can be downloaded at eoss.asu.edu/family/calendar. 

Students can change their schedule or major by working with their academic advisor. Students should plan to regularly meet with their academic advisor, who can assist them in making strategic, personalized decisions to complete their degree, including course mapping and enrollment changes. All undergraduate students who have declared a major have an assigned academic advisor. Students can find contact information for their academic advisor in the Academic Support Team section of their My ASU page. For additional information, access the Academic Advising website.