FAQ
The quickest option is to pay online via My ASU. Under Priority Tasks, you will see a link to Pay Your Enrollment Deposit. Online payments are preferred and will result in faster processing. You can also mail a check to “Arizona State University” using the address: ASU Admission Services, PO Box 871004, Tempe, AZ 85287-1004. Please include the student's 10-digit student ID number in the memo line. Please allow 24-48 hours for the payment to post to a student’s account.
Yes! If you are unable to pay online through your My ASU page, checks can be made payable to Arizona State University, and sent to: ASU New Student Programs, PO Box 872201, Tempe, AZ 85287-2201. Please include the student's 10-digit ASU ID number in the memo line.
For students enrolling in the fall semester, the enrollment deposit date is May 1. For students enrolling in the spring semester, the enrollment deposit date is December 1. Enrollment deposits submitted on or after the May 1 and December 1 deadlines are not eligible for any refunds if the student declines their admission to ASU.
Academic Orientation Session
Academic Orientation Sessions are live, two-hour Zoom sessions where students have the opportunity to meet with their academic college and register for courses. Students have the opportunity to learn more about specific resources their academic college offers and what they can expect once the semester starts. You can register for an Academic Orientation Session by accessing the New Student Orientation Experience. During the registration process, you will be shown available dates based upon your academic college and major.
The link is located on your MyASU home page in your ‘My Classes’ box or https://newstudentorientation.apps.asu.edu/
Once you are registered for a session, you can reschedule for a different date here. Students who reschedule their Academic Orientation Session within 7 days of the program date will be assessed a $25 Change Fee.
We are so excited to meet you virtually! In the New Student Orientation Experience your academic college has provided information on what to expect during your Academic Orientation Session. Please log in five minutes early from a laptop or desktop computer. If you have a camera available, you may be asked to turn your camera on to meet your Academic Advisor and other students.
Students who do not attend their Academic Orientation Session will be assessed a $50 No Show Fee.
If you wish to change your major, please visit: https://changingmajors.asu.edu/
After your major has been changed and reflected on your MyASU homepage, your Academic Orientation Session will need to be changed. You can change your session by revisiting your New Student Orientation Experience or call our office at 480-965-2880, all staff answering the phone will be able to help you.
Canceling or deferring your undergraduate admission
Students who want to cancel their reservations must notify the New Student Experience office at 480-965-2880 or Orientation@asu.edu.
Incoming students who have paid the enrollment deposit and declined admission on or before the deadlines — May 1st for fall admission or December 1 for spring admission — are eligible for a refund. Once a student cancels their admission, an enrollment deposit refund will be triggered and refunded back in the method in which it was paid. Enrollment deposits submitted on or after the May 31 deadline for fall admission or the December 1 deadline for spring admission are not eligible for any refunds.
The maximum refund disbursed is $250 due to processing fees for first year students and $200 for Transfer Students.
If you would like to defer your admissions to ASU, please visit: https://admission.asu.edu/undergrad/cancel-defer
Deferred admission is for students who want to begin their studies in a later semester than their admission semester. The admission deferment only guarantees admission into the university and not necessarily admission to a particular major or program of study. You may defer your admission for up to five terms or 2 ½ years. *International students on a F-1 visa may defer up to one consecutive term past the original term of admission. If you have additional questions, please contact your representative. Find your rep - https://admission.asu.edu/contact/undergraduate
Placement Exams
Arizona State University requires an ALEKS Placement, Preparation and Learning (ALEKS PPL) Assessment to determine readiness for mathematics courses. ALEKS PPL is a web-based program that uses artificial intelligence to map a student's strengths and weaknesses. The Placement Assessment is up to 30 questions and generally takes 60-90 minutes to complete. After the Placement Assessment, an individualized Prep and Learning Module is available for students to refresh their knowledge on forgotten topics. Students then have the opportunity to reassess and improve their placement. ALEKS consists of three parts:
- An Initial Placement Assessment
- The Prep and Learning Module, an individualized, self-paced online review
- Access to two additional Placement Assessments
Arizona State University encourages each student to spend time in the Prep and Learning Module, even if the desired score is achieved, because time spent in ALEKS will ultimately lead to better preparation and improved grades.
Yes. Please complete the Math Placement Assessment even if you have IB, AP, Dual Enrollment or other college credits. The score you receive will not interfere with the credits you already have. Completion of the math placement assessment will help your academic advisor enroll you appropriately.
Please complete the Math Placement Assessment one week prior to your Academic Orientation Session. Your academic advisor will need this information to enroll you in the correct math class.
Transfer Students
Please visit the “Advising and Registration” module in the New Transfer Student Orientation Experience. Follow the Next Steps for Registration as provided by your Academic College to register for classes.
Students will get matched with a student who is a success coach as well as a transfer student. Their success coach will be able to help them navigate life at ASU as a transfer student and support their journey.
Join us for a Transfer Student Welcome at the start of your first semester, located on your home campus. Dates and locations can be found on the ASU Welcome website. Another way to meet transfer students is to connect with the Transfer Student Ambassadors. They are excited to help you with your transition to ASU.
Yes! Students can meet with an Academic Advisor prior to paying the transfer enrollment deposit to review transfer credits, academic resources, and opportunities in their degree program.
Getting Started at ASU
Arizona State University is bringing ASU Mobile ID to the ASU Mobile App as the official university identification. With this feature, students, faculty and staff can use their Apple or Android devices to access buildings, attend campus events, utilize campus services and make payments anywhere Maroon and Gold dollars are accepted.
The ASU Google Suite will not be available to students until you register for courses. The Google Suite includes the students ASU Gmail account. Please follow the steps below to find your students current email address being used.
Login to students MyASU home page. Open the profile tab, on left you will see “Contact Details”. Open the down arrow next to email. It will show students current email and students future ASU email address.
Students start with the email address they used when applying to ASU. After classes start, students can switch from their personal email to their ASU email address. Please visit your student MyASU, Profile page on left side of the page under email, click "Manage your ASU email address".
Sun Devil Sync – This online hub for student clubs and campus events are a great way to meet new friends and have fun. 1000+ student clubs/organizations
There are thousands of students involved in organizations ranging from entrepreneurial groups to dance teams and more. To find an organization that fits you, visit ASU’s Sun Devil Sync: asu.campuslabs.com/engage – This online hub for student clubs and campus events are a great way to meet new friends and have fun. 1000+ student clubs/organizations
If you have any questions, concerns, or need assistance throughout the application process or with any aspects related to your admission, we highly encourage you to reach out to your designated ASU Admission Representative. Your Admission Representative is there to provide personalized support, guide you through each step of the admissions process, and ensure that you have all the information you need to successfully navigate your journey to ASU. Whether you need clarification on deadlines, application requirements, or financial aid, or if you're looking for insights into campus life and available academic programs, your Admission Representative is an excellent resource. You can contact them through the contact details provided on the ASU admissions website or through the platform used for your application. Don't hesitate to get in touch with them for prompt and helpful responses to your inquiries.
My ASU is a personalized website that has everything your student will need as an incoming Sun Devil, all in one convenient place. Students can find their next steps and to-do items for enrollment, financial and account information, class schedule, and more in My ASU. Remind your student to check it often.