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Information Desk

Lost and Found

The Memorial Union Information Desk

 

The Information Desk acts as the central information center and manages the campus-wide lost and found program for Arizona State University Tempe Campus. By phone or in person, the Information Desk staff can answer a wide range of questions about ASU and the surrounding community. If they cannot answer your question, they’ll assist in finding the answer for you.


Phone: 480-965-5728
Location: Main Level - Memorial Union

Items that are believed to have been lost by an owner at the Tempe campus may be returned to the Memorial Union Information Desk. 

To inquire about a lost item that may have been turned in:

Lost items are kept in the Student Union for a maximum of 30 days. Guests are not permitted to search the physical Lost and Found inventory in the Student Union. Individuals must fill out the claim form through PixIt and provide an adequate description of the item before the item will be shown to a claimant.

Individuals claiming an item must fill out the form associated with their item on the database. This can be done by clicking “details” under the image of the item and answering the questions. A Student Union staff member will either message you with a “match,” ask for additional information, or reject your claim if sufficient information isn’t given. Once notified, you will have 48 hours to make arrangements to claim your lost item. 

Please allow a minimum of 1-2 business days (Monday-Friday) for a confirmation or rejection of a match. Once a “match” has been made, claimants may pick up their items at the Information Desk at the Student Union. Claimants must come in person to claim their own items and provide a photo identification that matches the information filled out on the claim form. Contact information will be logged before the item(s) will be released. 
 

If turned in to the Student Union, the following items will be surrendered to the Arizona State University Police Department (ASUPD) immediately: 

  • Any item presumed to be stolen
  • Cash
  • Government Issued Identification, Passports, Visas, etc.
  • High Value Items (e.g. jewelry, laptops, debit/credit cards, laptops, and electronics)
  • ID Cards
  • Keys 
     
  • All undergarments and clothing of a personal nature, such as gloves, hats, jackets, pants, shirts, skirts, and sweaters
  • All personal hygiene items such as hair clips, hair brushes, make-up, lotions, and hair products
  • All footwear items such as shoes, sandals, socks, high heels
  • All contacts, contact solutions, and ear plugs
  • All towels or cloths of personal use
  • All edible items and items that contain food or liquids such as lunchboxes, bottles, and mugs
  • All chemical and medical items such as cleaning solutions and prescriptions drugs
  • Food
  • Pens, pencils, etc. 
  • Any other items that are soiled, unsanitary or have no apparent value

Lost and Found

The Memorial Union utilizes the web application, PixIt, to manage the items placed in our lost and found inventory. The Pixit system can be searched for various items and allows guests to file a claim for an item at any time and from any device.

Submit a Claim

Want more information? Want to report a lost item? Contact the Information Desk at 480-965-5728.

If we have received an item and it matches your description, we will do our best to contact you. Please be as descriptive as possible so that we can distinguish your item from the many similar items we receive.

Please note: You will only be contacted if we believe that we have received your item. Proper identification and a physical description is required to claim items from the Lost and Found.