Health Services Billing

Billing and Insurance


What you need to know about ASU health services billing and payment

    What will I pay for services at the ASU Health Services? We provide care for all students, no matter how you pay for services. The amount of money that ASU charges for services is based upon the type and complexity of the service and procedure we provide. The more complex care or procedure is a higher charge. Just as if one goes to the automobile repair shop, costs vary depending on what is wrong with the vehicle and how complex or costly the item is to repair. We accept the AZ Board of Regents student insurance through Aetna Student Health, some private health insurance, or we can charge your ASU account. You can pay after your visit or bill to your ASU account.  Quoted prices are subject to verification or change without notice.

    What do I need to bring to help with paying for services? When seeking treatment at ASU Health Services always bring your ASU ID and your insurance card, if applicable.

    What if I do not have insurance? After the clinician is done with your visit they will determine the complexity of the visit, any procedures that are done, and a charge will be placed into our system. This amount is charged to your student account. If you are a student at the Tempe, West, Polytechnic or Downtown campus, you may also choose to join our Bridge Discount Service Plan that allows students to pay one fixed fee per semester semester and then receive very low flat fees (currently $15 for primary visits, $20 for lab and $20 X-ray visits, other services may be covered or discounted). 

    Do you take my insurance? ASU Health Services is contracted with several major insurance companies. See Health Coverage Options page for list of contracted insurance. We also bill many non-contract insurance.

    How does insurance work? Let's say, for example, you twist your ankle running to class and you come to ASU Health Services for treatment. You provide your insurance card and ASU ID to registration staff. Usually there will be a co-pay amount required by your insurance company that can be charged directly to your ASU account. After registering, the ASU Health Services provider would examine you, decide on what tests or treatment you need like ordering an x-ray of your ankle and applying a splint bandage and giving you crutches.

    What happens next? ASU Health Services submits your charges and information to your insurance company. Your insurance company then processes the ASU Health Services claim for payment according to your plan benefits and sends the payment. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB. Below is an example of a claim that has been paid.

    What if ASU Health Services is not contracted with my insurance company? ASU Health Services may arrange to bill your insurance plan for you but, if you have out-of-network benefits, your benefit may be reduced or the insurance plan may not pay at all. In these cases ASU Health Services will bill these charges to your ASU account. To avoid this, if you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance plan and ask if you will be covered for services rendered at ASU Health Services. If not, you may want to consider purchasing the Bridge Discount Service Plan through ASU.  EXAMPLE 3: Below is an example of a claim that was processed.

    What about lab work, how do the charges get processed? Certain lab tests are done here at ASU Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest or LabCorp). If you have a lab test that is sent out, Sonora Quest or LabCorp will perform the test, send the results to your doctor and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest or LabCorp.

    What are some of the reasons my insurance won't pay?

    • You received services from an Out-of-Network Provider.
    • You did not call your insurance company for prior approval before receiving treatment, if required.
    • The service you received is not covered under your plan, for example MMR vaccination, STI tests.
    • Your insurance company needs verification of your student status (print one from My ASU).
    • You have an HMO plan and it only covers you when you see certain doctors or healthcare facilities.
    • Your coverage has expired.
    • You have switched insurance plans but forgot to let us know.

    What are my Payment Options?   To pay charges online sign in to your My ASU . To pay charges in person on your ASU account in person go to any cashiering office at any campus. To pay charges by mail (check only), send to ASU Cashier, PO Box 870303, Tempe AZ 85287-0303. Appeal late fees at or by letter to PO Box 870303, Tempe AZ 85287-0303. Quoted prices are subject to verification or change without notice

    Who do I contact with questions about my insurance claim or my bill? First contact should be to your insurance company via telephone or the plan website. You may contact the ASU Health Services Billing Office at 480-965-8559 or at . It is important to leave a message, so we can contact you within 24 business hours. Include your name, ASU ID# contact information, and your question.

    What about my confidentiality? We cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company in order to have the bill paid. Recognize, however, that if the billing address for your insurance plan is your parent's/spouse's/significant other's home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can sign a consent to disclose health care information form allowing others to have access to your information, (scheduling treatment, discuss treatment, handle finances concerning health care).