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ASU Health Services Medical Records department maintains an electrical medical record. Your original medical record is property of ASU, but the information in it belongs to you.
As a patient, you are entitled to obtain a copy of your medical record. For the maintenance of your privacy, guidelines are in place to protect your information. Prior to receiving copies of your records or authorizing records to be disclosed you can submit a request via your patient portal or complete an authorization form. If providing the form, you will need a picture ID. You may be charged a copying fee for your records if your records are not going to your patient portal account. You will be notified if any fees will be incurred. To reduce copy charges you may request that recent information or specific documentation be sent directly to yourself. If records are being sent directly from our facility to another facility for continuing care then there is no fee. Processing times for non-medical emergencies can take up to 10 business days.