Health Services FAQs

Frequently Asked Questions


ASU Health Services has information and FAQ facts available for your current health related issues.  For more specific questions relating to more detailed health matters, please reference the patient portal or contact your ASU Health Services provider.

Subject Areas


Appointments & Services

Q. How do I make an appointment?
A. Use our online system to make an appointment. Be ready to provide:

  • Your Name
  • ASU ID
  • Date of Birth
  • Insurance information
  • Nature of health issue

Same day appointments are often available but they are on a first come, first serve basis. It is best to call early in the morning for these appointments. Some walk-in appointments are also available. Find the nearest location.

Q. How do I cancel my appointment?
A. Appointments must be cancelled 24 hours in advance of your appointment date and time to avoid no show fees. The following information is required to cancel an appointment:

  • Your name
  • ASU ID
  • Date of Birth
  • The name of the Clinician you were to see
  • Appointment time and date

Q. How do I contact the Health Center?
A. ASU students may receive services at any of ASU's campuses. See campus specific information about scheduling appointments.

Q. How do I receive healthcare when health services is not open?
A. Review our afterhours page to see options at each campus.

Q. What services are offered?
A. Available services can vary from campus to campus. Please see our services page for a complete list.

Q. Do you have an ophthalmologist at the Health Services?
A. We do not have an ophthalmologist on site, but have several specialists in the vicinity, including an ophthalmologist that we refer our students to.

Q. Do you have dental services at ASU?
A. We do not provide dental services on campus, but a list of dentists in the area can be picked up at the Health Services Insurance office.


Q. Where can I find the list of required immunizations for attending ASU?
A.Our Billing page can answer your questions about services, payments and costs.

Billing & Costs

Q. Where can I find information about the costs and billing procedures for health services?
A.Our Billing page can answer your questions about services, payments and costs.  All prices are subject to change and are to be used as a guide.

Q. Does ASU offer any health insurance coverage for students?
A. Students, whether they have health insurance or not, are eligible to use ASU health services. However, we strongly advise every student to maintain adequate health insurance to cover unexpected medical expenses. There are several health coverage options available to students.

Health Insurance

Q. Does the student health insurance cover dental services?
A. Yes; limited related medical services. Aetna Student Health plans offer a Dental PPO plan and a dental discount program that students can purchase separately.  The Dental PPO plan and Vital Savings on Dental by Aetna are programs to help you and your dependents save on a wide array of dental services - with a special student price. For complete details and to enroll, visit .

Q. Does the student health insurance cover prescription drugs?
A. Yes, may be subject to copay and deductible.

Q. Is this an HMO plan or a PPO plan?
A. The Aetna Student Health Plan is a "modified" PPO. This means that as an ASU student, primary care services must be done through ASU Health Services. In most cases the student must obtain a referral from ASU Health Services to off-campus providers. If the student is traveling 50 miles, or more, away from campus but within the U.S., the plan becomes a PPO plan. Aetna has 750,000 contracted providers nationwide. To access providers within a particular area, students can access the DocFind® feature on the website and search for a provider, or they can call Aetna Student Health plans at 1-866-378-0178.

Q. How does the insurance work?
A. Students' health care needs can best be satisfied when an organized system of health care providers at ASU Health Services manages your treatment. If you are enrolled in the Student Health Insurance Plan, you must first seek treatment at an ASU Health Services location. Referrals are issued when Medically Necessary, and are required on a per Accident or illness basis. Students who do not receive a referral are subject to a benefit reduction; claims will be paid at the Non-Preferred Care Level. See your policy plan for referral exceptions.

Q. How do I get a list of contracted providers?
A. To obtain a complete list of providers, off campus use Aetna's DocFind® Service: .

Q. How do I get an insurance card after I enroll for the student health insurance via MyASU?
A. To support ASU’s goals of sustainability, cards are not automatically mailed out to everyone. You can print your card directly from .  If you need medical care and are unable to obtain your insurance card, the Health Center can verify coverage.

Q. Can I make monthly payments for the student health insurance premiums?
A. No, the total premium for the semester is billed to your student account upon enrollment via your MyASU and is usually due with your tuition.

Q. Can I enroll mid-semester for the student health insurance?
A. Yes, mid-semester enrollment is allowed in certain circumstances. Eligible students may enroll after the deadline only if there has been a significant life change (i.e. marriage, birth, loss of job). If the Enrollment is submitted within 30 days of a qualifying event, coverage will be backdated to the date of the qualifying event and premiums will be prorated, preventing a break in coverage. If the Enrollment is submitted after the 30 days of a qualifying event, it will not be accepted, and the students will have to wait until the next open enrollment period to enroll.

This is a manual process and cannot be done through your MyASU. A letter from the insurance company, or employer group, indicating your termination date, along with a completed insurance enrollment form by the student, will need to be brought in to any of our campus locations or e-mailed/postal-mailed/faxed using the information provided below for the Insurance Office at ASU Health Services in Tempe.

ASU Health Services
Insurance Office
P.O. Box 872104
Tempe, AZ 85287-2104
phone 480-965-2411
fax 480-965-6531

Q. Can I cancel my plan if I get other insurance?
A. Cancellation can only occur during our open enrollment period. Once that deadline has passed, you have the student health insurance for that semester until it terminates, the last day of coverage will be Fall - January 3rd; Spring - August 15th. Please contact ASU Health Services regarding Military exceptions.

Q. What is a "significant life change/qualifying event"?
A. Typically it is marriage, divorce, birth, or loss of job. Also: students who are being cancelled from their parents plan due to their age.

Q. If I am graduating at the end of the semester, does that mean I lose the student health insurance plan on the day that I graduate?
A. No. The student health insurance plan is effective August 16th -January 3rd for the Fall semester and January 4th - August 15th for the Spring/Summer semester. You have the student health insurance until the end of the insurance term and will still be eligible to use ASU Health Services until that time. Plan ahead to find other coverage. We have a Patient Advocate on Staff to assist you if needed.

Medical Records

Q. How do I get a copy of my medical records?
A. It is a simple matter of filling out the appropriate Authorization to Release Medical Information form. This is located in the Main lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, you must provide your name, ASU ID#, address, and phone number. In addition, if you wish for your records to be released to another party (i.e. an outside clinician, attorney, insurance company, etc.) their complete address and phone number is required. You also have the option of requesting your entire medical chart or specific information from your chart. Depending upon the number of pages copied and where the record is being sent, there may or may not be a fee.

Q. How do I get a copy of my medical records from my outside doctor sent here to ASU health services?
A. This is accomplished by filling out the appropriate Authorization for Release of Medical Information form. This form is found in the Main Lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, the following information is required: The name of the hospital or doctor from where the records are being requested, a complete address and/or fax number, and a phone number. In addition, your name, address, and ASU ID# are also required. As a courtesy, this form can be mailed or faxed by our Medical Records staff at no cost.

Q. My child is under 18 years of age. Can he or she be seen at the ASU health services?
A. In order for any student under the years of 18 to be seen at the clinic, Arizona law requires parental consent for medical, surgical, and psychiatric treatment to be delivered. Therefore, a Parental Consent for Medical Care For Underage ASU Students form must be filled out by the parent or legal guardian.

Event Planning/Food Safety

Q. When do I need to fill out the Food Waiver form?
A. The Food Waiver form must be filled out for any on campus event involving food. The only exception is when you use the on-campus approved caterers (i.e. ARAMARK; Atlasta; Chartwells or Sodexho Sports & Leisure)

Q. Can I sell or give away food I make at home?
A. NO. All food and beverage sold or given away to the public, must be prepared or purchased at a commercial food establishment with a valid health permit.

Q. How do I get started if I want to organize an event involving food?

  • Fill out the Food Waiver Application available at the Memorial Union website.
  • The application will be forwarded to the Food Safety Program at ASU Health Services. You will probably be contacted by Food Safety regarding the types of foods being served, temperature controls and employee sanitation.
  • Once Food Safety approves the Food Waiver application, it will be returned to the Memorial Union. At that time you will be contacted that your application has been approved.
  • On the day of the event, you may be visited by a food inspector to monitor compliance with health regulations.

Q. When do I need to fill out the Temporary Food Application?
A. The Temporary Food Application must be filled out when your group hires an off campus food vendor for your event which is open to the general population by invitation or advertisement.

Q. is responsible for paying the permit Fee for a Temporary Food Permit?
A. Who pays the Fee is a contractual matter between you and the Food vendor. The Fee is due when the application is submitted at least 14 days prior to the event.

I don’t feel well… what’s next

What do I do if I feel that I have sprained my ankle?

We recommend that you are seen by a physician as soon as possible if:

  • You are unable to put weight on the ankle to walk following the injury OR
  • If there is an obvious deformity of the ankle OR
  • If there is a significant amount of swelling immediately following the injury

For all other ankle sprains we recommend that you avoid walking on the ankle until you can do so pain free. We recommend that as soon after the injury as possible you elevate the ankle above the heart, apply ice for 20 minutes at a time (at least several times per day) and you should take over the counter Aleve (Naproxen-generic), Advil or Motrin (Ibuprofen-Generic) as long as you do not have any allergies or been told by a clinician not to take those medications. Remember that these medications should only be taken per the instructions on the bottle for pain, swelling and inflammation. Sports Medicine Specialists and other clinicians are available at Campus Health Services, Monday thru Friday for evaluation of any sports related injuries. For an appointment call 480-965-3349.

Things You Can Do Every Day to Help Yourself Feel Better and Reduce Stress

There are many things that happen every day that can cause you to feel stressed, ill, uncomfortable, upset, anxious or irritated.
Read through the following list and Check off the ideas that appeal to you and give each of them a try when you need to help yourself feel better. Make a list of the ones you find to be most useful, along with those you have successfully used in the past, and hang the list in a prominent place-like on your refrigerator door-as a reminder at times when you need to comfort yourself. Use these techniques whenever you are having a hard time or as a special treat to yourself.

  • Reach out to friends or family. Calling or visiting someone important to you is a great way to reduce stress and get the support you might need. Sometimes when we feel stressed out we tend to get socially isolated, making our stress-level worse. Calling a friend/family member can help you use your social network to improve your mood.
  • Call one of the ASU Campus Counseling Centers. Counseling and mental health services are provided at each of the four ASU campuses (Downtown campus, Polytechnic campus, Tempe campus, and West campus). ASU students may seek services at any of the campus counseling centers, regardless of their college affiliation. Each campus counseling center provides confidential individual counseling, group counseling, psycho-educational programming, and consultation services for faculty, staff and students. Counseling staff have training and experience in issues facing university students and are committed to helping them adjust to campus life and meet their academic goals. For more information, visit: Counseling Services.
  • Do something fun or creative, something you really enjoy, like crafts, needlework, painting, drawing, woodworking, making a sculpture, reading fiction, comics, mystery novels, or inspirational writings, doing crossword or jigsaw puzzles, playing a game, taking some photographs, going fishing, going to a movie or other community event, or gardening.
  • Get some exercise. Exercise is a great way to help yourself feel better while improving your overall stamina and health. The right exercise can even be fun.
  • Do something routine. When you don't feel well, it helps to do something "normal"-the kind of thing you do every day or often, things that are part of your routine like taking a shower, washing your hair, making yourself a sandwich, calling a friend or family member, making your bed, walking the dog, or getting gas in the car.
  • Get some little things done. It always helps you feel better if you accomplish something, even if it is a very small thing. Think of some easy things to do that don't take much time. Then do them. Here are some ideas: clean out one drawer, put five pictures in a photo album, dust a book case, read a page in a favorite book, do a load of laundry, cook yourself something healthful, send someone a card.
  • Do a reality check. Checking in on what is really going on rather than responding to your initial "gut reaction" can be very helpful. For instance, if you come in the house and loud music is playing, it may trigger the thinking that someone is playing the music just to annoy you. The initial reaction is to get really angry with them. That would make both of you feel awful. A reality check gives the person playing the loud music a chance to look at what is really going on. Perhaps the person playing the music thought you wouldn't be in until later and took advantage of the opportunity to play loud music. If you would call upstairs and ask him to turn down the music so you could rest, he probably would say, "Sure!" It helps if you can stop yourself from jumping to conclusions before you check the facts.
  • Be present in the moment. This is often referred to as mindfulness. Many of us spend so much time focusing on the future or thinking about the past that we miss out on fully experiencing what is going on in the present. Making a conscious effort to focus your attention on what you are doing right now and what is happening around you can help you feel better. Look around at nature. Feel the weather. Look at the sky when it is filled with stars.
  • Do a relaxation exercise. There are many good books available that describe relaxation exercises. Try them to discover which ones you prefer. Practice them daily. Use them whenever you need to help yourself feel better. Relaxation tapes which feature relaxing music or nature sounds are available. Just listening for 10 minutes can help you feel better.
  • Listen to music. Pay attention to your sense of hearing by pampering yourself with delightful music you really enjoy. Libraries often have records and tapes available for loan. If you enjoy music, make it an essential part of every day.


What is Depression?

Depression is a serious medical illness; it's not something that you have made up in your head. It's more than just feeling "down in the dumps" or "blue" for a few days. It is feeling "down" and "low" and "hopeless" for weeks at a time. People with depression do not all experience the same symptoms. The severity, frequency and duration of symptoms will vary depending on the individual and his or her particular illness.

  • Symptoms include:
  • Persistent sad, anxious or "empty" feelings
  • Feelings of hopelessness and/or pessimism
  • Feelings of guilt, worthlessness and/or helplessness
  • Irritability, restlessness
  • Loss of interest in activities or hobbies once pleasurable, including sex
  • Fatigue and decreased energy
  • Difficulty concentrating, remembering details and making decisions
  • Insomnia, early-morning wakefulness, or excessive sleeping
  • Overeating, or appetite loss
  • Thoughts of suicide, suicide attempts
  • Persistent aches or pains, headaches, cramps or digestive problems that do not ease even with treatment


A variety of treatments including medications and short-term psychotherapies have proven effective for depression. If you believe you or a friend are experiencing depression, talk to you health care provider and/or call one of the ASU Counseling Centers. Counseling and mental health services are provided at each of the four ASU campuses (Downtown campus, Polytechnic campus, Tempe campus, and West campus). ASU students may seek services at any of the campus counseling centers, regardless of their college affiliation. Each campus counseling center provides confidential individual counseling, group counseling, psycho-educational programming, and consultation services for faculty, staff and students. Counseling staff have training and experience in issues facing university students and are committed to helping them adjust to campus life and meet their academic goals. For more information, visit: Counseling Services.


  • What can cause cough?
    • There are many different causes of cough, but the most common ones we encounter here at ASU are caused by:
      • Colds which are viral infections of the nasal passages, throat or airways make up 75-80% of the reasons for cough seen at Campus Health. Sometimes the actual cold gets better and the cough lingers on because of the damage the cold does to our air passages.
      • Allergies, irritants or just pollutants in the air that irritate the airways and make us cough.
      • Bacterial infections which are much less likely than either colds or allergies.
    • The majority of viral respiratory infections and mild allergies will resolve with time, but some bacterial infections and persistent allergies/asthma may need further evaluation by a health care provider.
  • When should I see a health professional?
    • Signs and symptoms (Red Flags is what we like to call them) that should prompt you to get immediate medical evaluation include:
      • shortness of breath or trouble breathing
      • coughing up blood
      • chest pains
      • fainting
      • severe headache
      • persistent high fevers
      • persistent vomiting
      • unusual rashes
      • a history of asthma or other heart and/or lung disease
  • What remedies can I try?
    • If you do not have any of the above "Red Flags", you may consider trying an over-the-counter cough remedy (such as guaifenesin), which may be found in Robitussin, Mucinex, etc- be sure not to take more than directed on the package and check with a pharmacist regarding medication interactions if you are already taking any medications. Health Services – Tempe provides cold care kits to patients.
    • Getting plenty of rest, staying hydrated, and eating a balanced healthful diet may help.
    • If you suspect that your cough is due to allergies, then you may consider trying an over-the-counter allergy medication (such as loratadine or cetirizine- keeping in mind that some allergy medication may cause drowsiness).
    • If you have a history of asthma and have a rescue (or as-needed) inhaler, you may also try a short course of the inhaler to see if your symptoms improve.
    • If your cough persists or worsens despite trying the above, then you should seek medical evaluation to make sure that you do not need additional treatment. Viral causes of cough may produce colored sputum/phlegm, and most resolve on their own in 1-2 weeks without additional prescription medication (keep in mind that antibiotics do not help with viral infections).


  • Do I have allergies? What are the typical symptoms?
    • Seasonal and environmental allergies are common in Arizona, especially in Phoenix, where the air quality can be poor during particular times of the year. Typical symptoms include:
      • itchy/watery eyes
      • runny nose
      • sneezing, and
      • nasal congestion or stuffiness
    • Allergies are not typically associated with fevers, dark nasal discharge or persistent deep chest congestion (all of which should prompt you to seek medical evaluation).
  • What causes allergies?
    • Common triggers for allergies include dust, pollen, trees/grasses, animals including cockroaches, mold.
  • What can I do to avoid, minimize and control exposure to allergens?
    • Frequent vacuuming with HEPA filter vacuum cleaners
    • Using air filters for bedrooms, etc
  • What can I take for mild allergy symptoms?
    • Over-the-counter allergy medications, such as loratadine (Claritin) or cetirizine (Zyrtec) once daily to help reduce your symptoms.
    • For nasal congestion not responsive to the allergy medications, you can try the decongestant forms of the allergy medications equivalent to Claritin-D or Zyrtec-D,
    • Please check with a local pharmacist regarding the different types of allergy/decongestant medications available. Be aware that some allergy medications can sometimes cause drowsiness, and you should avoid taking decongestants if you have a history of high blood pressure or heart conditions unless you review the medication with your primary care physician or nurse practitioner. If your allergy symptoms do not improve with the above medications and controlling your exposure to the allergen, then you should seek further evaluation with a medical provider.