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ASU Health Services has information and FAQ facts available for your current health related issues. For more specific questions relating to more detailed health matters, please reference the patient portal or contact your ASU Health Services provider.
Q. How do I make an appointment?
A. Use our online system to make an appointment. Click here Be ready to provide:
Same day appointments are often available but they are on a first come, first serve basis. It is best to call early in the morning for these appointments. Some walk-in appointments are also available. Find the nearest location.
Q. How do I cancel my appointment?
A. Appointments must be cancelled 24 hours in advance of your appointment date and time to avoid no show fees. The following information is required to cancel an appointment:
Q. How do I contact the Health Center?
A. ASU students may receive services at any of ASU's campuses. See campus specific information about scheduling appointments.
Q. How do I receive healthcare when health services is not open?
A. Review our afterhours page to see options at each campus.
Q. What services are offered?
A. Available services can vary from campus to campus. Please see our services page for a complete list.
Q. Do you have an ophthalmologist at the Health Services?
A. We do not have an ophthalmologist on site, but have several specialists in the vicinity, including an ophthalmologist that we refer our students to.
Q. Do you have dental services at ASU?
A. We do not provide dental services on campus, but a list of dentists in the area can be picked up at the Health Services Insurance office.
Q. Where can I find the list of required immunizations for attending ASU?
A.Our Billing page can answer your questions about services, payments and costs.
Q. Where can I find information about the costs and billing procedures for health services?
A.Our Billing page can answer your questions about services, payments and costs.
Q. Does ASU offer any health insurance coverage for students?
A. Students, whether they have health insurance or not, are eligible to use ASU health services. However, we strongly advise every student to maintain adequate health insurance to cover unexpected medical expenses. There are several health coverage options available to students. Our coverage page can explain more.
Q. Does the student health insurance cover dental services?
A. No, but the Aetna Student Health plans offer a dental discount program that students can purchase separately. Vital Savings on Dental by Aetna is a dental discount program helping you and your dependents save on a wide array of dental services - with a special student price. The cost for students is $25 annually and provides coverage from September 1st through August 31st . Students can enroll themselves and one dependent for $44, or themselves plus two or more dependents for $63. For complete details and to enroll, visit www.aetnastudenthealth.com. Click on "Find Your School" and enter 697443 as your Policy Number.
Q. Does the student health insurance cover prescription drugs?
A. No. Prescription drugs are not covered under health insurance.
Q. Is this an HMO plan or a PPO plan?
A. The Aetna Student Health Plan is a "modified" PPO. This means that as an ASU student, primary care services must be done through ASU Health Services. The student must obtain a referral to off-campus providers. If the student is traveling 25 miles, or more, away from campus but within the U.S., the plan becomes a PPO plan. Aetna has 750,000 contracted providers nationwide. To access providers within a particular area, students can access the DocFind® feature on the http://www.aetnastudenthealth.com website and search for a provider, or they can call Aetna Student Health plans at 1-866-378-0178.
Q. How does the insurance work?
A. Students' health care needs can best be satisfied when an organized system of health care providers at ASU Health Services manages the treatment. If you are enrolled in the Student Health Insurance Plan, you must first seek treatment at an ASU Health Center. Referrals are issued when Medically Necessary, and are required on a per Accident or illness basis. Students who do not receive a referral are subject to a benefit reduction; claims will be paid at the Non-Preferred Care Level. A referral is not required for covered dependents.
Q. How do I get a list of contracted providers?
A. To obtain a complete list of providers, use Aetna's DocFind® Service:
http://www.aetnastudenthealth.com. Click on "Find Your School" or enter 697443 as your Policy Number.
Q. How do I get an insurance card after I enroll for the student health insurance via MyASU?
A. For new enrollees, typically it takes the insurance carrier 3-4 weeks after the last day of open enrollment to issue insurance cards. For continuing enrollees, they typically do not send out new cards to students.
Insurance cards are generated and mailed to you from the insurance carrier and not through ASU Health Services. It is important to keep your mailing address up to date on the ASU registration system.
Q. Can I make monthly payments for the student health insurance premiums?
A. No, the total premium for the semester is billed to your student account upon enrollment via your MyASU.
Q. Can I enroll mid-semester for the student health insurance?
A. Yes, mid-semester enrollment is allowed in certain circumstances. Eligible students may enroll after the deadline only if there has been a significant life change (i.e. marriage, birth, loss of job). If the Enrollment is submitted within 30 days of a qualifying event, coverage will be backdated to the date of the qualifying event. If the Enrollment is submitted after the 30 days of a qualifying event, it will not be accepted, and the students will have to wait until the next open enrollment period to enroll.
This is a manual process and cannot be done through your MyASU. A letter from the insurance company, or employer group, indicating your termination date will need to be brought in/e-mailed/mailed/faxed to the Insurance Office at ASU Health Services, Tempe Campus, along with a completed insurance enrollment form by the student.
ASU Health Services
P.O. Box 872104
Tempe, AZ 85287-2104
Q. Can I cancel my plan if I get other insurance?
A. Cancellation can only occur during our open enrollment period. Once that deadline has passed, you have the student health insurance for that semester until it terminates (Fall - January 15th; Spring - August 15th).
Q. What is a "significant life change/qualifying event"?
A. Typically it is marriage, divorce, birth, and loss of job. We will allow enrollment for students who are being cancelled from their parents plan due to their age.
Q. If I am graduating at the end of the semester, does that mean I lose the student health insurance plan on the day that I graduate?
A. No. The student health insurance plan is effective August 16th -January 3rd for the Fall semester and January 4th - August 15th for the Spring/Summer semester. You have the student health insurance until the end of the insurance term and will still be eligible to use ASU Health Services until that time.
Q. How do I get a copy of my medical records?
A. It is a simple matter of filling out the appropriate Authorization to Release Medical Information form. This is located in the Main lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, you must provide your name, ASU ID#, address, and phone number. In addition, if you wish for your records to be released to another party (i.e. an outside clinician, attorney, insurance company, etc.) their complete address and phone number is required. You also have the option of requesting your entire medical chart or specific information from your chart. Depending upon the number of pages copied and where the record is being sent, there may or may not be a fee.
Q. How do I get a copy of my medical records from my outside doctor sent here to ASU health services?
A. This is accomplished by filling out the appropriate Authorization for Release of Medical Information form. This form is found in the Main Lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, the following information is required: The name of the hospital or doctor from where the records are being requested, a complete address and/or fax number, and a phone number. In addition, your name, address, and ASU ID# are also required. As a courtesy, this form can be mailed or faxed by our Medical Records staff at no cost.
Q.My child is under 18 years of age. Can he or she be seen at the ASU health services?
A. In order for any student under the years of 18 to be seen at the clinic, Arizona law requires parental consent for medical, surgical, and psychiatric treatment to be delivered. Therefore, a Parental Consent for Medical Care For Underage ASU Students form must be filled out by the parent or legal guardian.
Q. When do I need to fill out the Food Waiver form?
A. The Food Waiver form must be filled out for any on campus event involving food. The only exception is when you use the on-campus approved caterers (i.e. ARAMARK; Atlasta; Chartwells or Sodexho Sports & Leisure)
Q. Can I sell or give away food I make at home?
A. NO. All food and beverage sold or given away to the public, must be prepared or purchased at a commercial food establishment with a valid health permit.
Q. How do I get started if I want to organize an event involving food?br />
Q. When do I need to fill out the Temporary Food Application?
A. The Temporary Food Application must be filled out when your group hires an off campus food vendor for your event which is open to the general population by invitation or advertisement.
Q. is responsible for paying the permit Fee for a Temporary Food Permit?
A. Who pays the Fee is a contractual matter between you and the Food vendor. The Fee is due when the application is submitted at least 14 days prior to the event.
We recommend that you are seen by a physician as soon as possible if:
For all other ankle sprains we recommend that you avoid walking on the ankle until you can do so pain free. We recommend that as soon after the injury as possible you elevate the ankle above the heart, apply ice for 20 minutes at a time (at least several times per day) and you should take over the counter Aleve (Naproxen-generic), Advil or Motrin (Ibuprofen-Generic) as long as you do not have any allergies or been told by a clinician not to take those medications. Remember that these medications should only be taken per the instructions on the bottle for pain, swelling and inflammation. Sports Medicine Specialists and other clinicians are available at Campus Health Services, Monday thru Friday for evaluation of any sports related injuries. For an appointment call 480-965-3349.
There are many things that happen every day that can cause you to feel stressed, ill, uncomfortable, upset, anxious or irritated.
Read through the following list and Check off the ideas that appeal to you and give each of them a try when you need to help yourself feel better. Make a list of the ones you find to be most useful, along with those you have successfully used in the past, and hang the list in a prominent place-like on your refrigerator door-as a reminder at times when you need to comfort yourself. Use these techniques whenever you are having a hard time or as a special treat to yourself.
What is Depression?
Depression is a serious medical illness; it's not something that you have made up in your head. It's more than just feeling "down in the dumps" or "blue" for a few days. It is feeling "down" and "low" and "hopeless" for weeks at a time. People with depression do not all experience the same symptoms. The severity, frequency and duration of symptoms will vary depending on the individual and his or her particular illness.
A variety of treatments including medications and short-term psychotherapies have proven effective for depression. If you believe you or a friend are experiencing depression, talk to you health care provider and/or call one of the ASU Counseling Centers. Counseling and mental health services are provided at each of the four ASU campuses (Downtown campus, Polytechnic campus, Tempe campus, and West campus). ASU students may seek services at any of the campus counseling centers, regardless of their college affiliation. Each campus counseling center provides confidential individual counseling, group counseling, psycho-educational programming, and consultation services for faculty, staff and students. Counseling staff have training and experience in issues facing university students and are committed to helping them adjust to campus life and meet their academic goals. For more information, visit: Counseling Services.