Counseling Services Billing

Billing

We know that counseling is effective. Many students find relief in as little as a few sessions. Counseling is an investment of time and money in your health and wellbeing so that you can succeed academically and personally.

While there is a cost for service at ASU Counseling, we know that every student's financial situation is different. We are committed to making sure that cost is never a barrier for you. We are committed to:

  • Always talking to you about the cost of counseling.
  • Always providing your first appointment at no cost.
  • Always providing an opportunity to talk about options for counseling at no cost.
  • Always working with you to adjust fees as needed, when needed.
  • Always keeping your prices well below market rates in metro Phoenix.
  • Always helping you seek reimbursement from your insurance company.
  • Always offering choices of on-campus or off-campus services.
  • Only charging fees for ongoing services.
  • Never having a waiting list for any service.

If the costs of counseling listed below are of concern, please talk to a counselor and we can make sure that we are able to meet your needs without financial difficulty.

What you need to know about billing and payment

 

What will I pay for services at the ASU Counseling Services? We provide care for all students, no matter their financial circumstances. The amount of money that ASU Counseling charges for services is based upon the type of the service we provide. We accept the AZ Board of Regents student insurance through Aetna Student Health, or we can charge your student account. The charge on your student account is listed as “miscellaneous” and does not identify Counseling Services. You do not need to bring in money for your visit to be seen.

Effective August 15, 2016

Description of ServicesService Fee per sessionASU Student Health Insurance

Walk-in Services/Crisis Services

No Charge

No Charge

Initial Consultation

No Charge

No Charge

Additional assessment appointments

No Charge

No Charge

Group Counseling$15$15
Individual Counseling$15$15
Couples Counseling$15$15

What do I need to bring to help with paying for services? When seeking services at ASU Counseling Services always bring your ASU ID. If you do have insurance, please bring your insurance card.

Do you take my insurance? ASU Counseling Services only accepts the AZ Board of Regents student insurance through Aetna Student Health, or we can charge your student account. If you have another insurance provider, ASU Counseling can provide you with a receipt for services that you can submit to your insurance company. Many, but not all insurance companies will reimburse you in whole or part for services out of network. If you have questions about submitting for reimbursement, please talk to the ASU Counseling Services Front Office staff.

Who do I contact with questions about my bill? You may contact the ASU Counseling Services Front Office at 480-965-6146.

What about my confidentiality? We cannot discuss your charges with anyone except you, including your parents, without your permission. If you want us to discuss your counseling charges with your parent or someone else, you can sign a consent to disclose health care information form allowing others to have access to your information, (scheduling treatment, discuss treatment, handle finances concerning health care). Please ask any ASU Counseling Services team member for this form.